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this app is the biggest nightmare. when driving lots of traffic to my store I get all kinds of bugs, support is not responding.
On behalf of the PageFly team, I would like to thank you for such detailed feedback on your experience with PageFly. We feel so bad that you had issues with our app and support, from the bottom of our hearts, we would like to send you a sincere apology.
We really value your opinion and this helps us to know what we are doing and give us more encouragement to improve PageFly better and better. We’ve just taken your thoughts and opinions to heart and we would love to make things right to meet your needs so feel free to reach out to us with any suggestions you wish to share.
We are always looking forward to your more suggestions and recommendations and we hope that we can help you anytime you need so feel free to contact us if you have any further questions or need help.
PageFly | Kate - Customer Success Manager
Spent days building pages and then following the update all of it is useless as many bugs now exist and despite (literally) 10 emails to support...no one is helping out...
Hi,
I would like to send you our sincere apologies for the frustrating experienced with us. Thank you for bringing this to our attention. We’re sorry you had a bad experience. We have been striving to do better.
The early years of creating and developing were a time when PageFly was still lacking of support. Over the years, we have been improving our support service in both quantity and quality. Currently, our support team is available 24/7/365 whenever you need us.
Along with this, we also improve our app performance to make it run smoothly. I hope that we have more chances to assist you.
PageFly | Kate - Customer Success Manager
I'm disappointed. I have given many opportunities for improvement but this app is not working for me. Everytime I make an edit the pictures are not showing on other devices. Then I have to reach out to support who are nice but repeating the same story and spending hours waiting for them to provide a quick fix the problem instead of identifying the root cause is not working for me. I have already missed my deadline of launching and it is all because of this app. They did try to compensate me with a cheaper plan and they were available to help but still there has been a lot of time wasted. I work a job and I am building a business so every bit of my time is precious. When I finally get the motivation to grind and get stuff down I run into these problems and it kills my entire vibe.
Hi there,
Thank you for your specific review for PageFly, we really appreciate it. Regarding our mistakes and omissions that you indicated to us, we will definitely solve them thoroughly.
After this incident, we have updated our operator training procedure to raise the bar of requirements and avoid bad support to happen in the future.
Thank you for giving us the chance to assist you. We are working together via Live chat window and we are trying to provide you our best service.
Please don’t hesitate to contact us anytime if you need any more help. We are always willing to help you!
Best regards,
Kate - Customer Success Manager
Have tried this app off and on over the course of a few months and I think it might be getting worse.
If the app worked it would be great but unfortunately has very many issues.
Causes my browser and sometimes computer to crash.
Will randomly make changes after saving.
Difficult to arrange between formats.
Have to constantly check site because it constantly changes by itself.
If you don't save after every adjustment then it freezes up and lose all your work.
I wish this site worked without flaws but would not recommend downloading.
Maybe if there was a paid version it would work.
I want to send you our deepest thanks for such detailed feedback on your experience with PageFly.
We always aim to bring great experiences to all customers and we are gutted when we did not meet your expectations.
But thanks to your feedback, over many years, we have been trying our best to improve the PageFly app as well as support quality.
We deeply understand how important customer service is so I always train my team to enhance support quality to make sure that if you give us another opportunity. We will assist you carefully and enthusiastically. We are always here for you.
PageFly | Kate - Customer Success Manager
This app has been preventing us from making edits to our page using a theme we purchased after seeing this product is not the best fit. There is little to no help to figure out how to remove page fly code bits from our page
First, I would like to apologize for everything that makes you unhappy and make you have a bad experience
With PageFly, you will need to create new pages from scratch instead of editing existing Shopify pages. Regarding your feedback about the issue of the code, our team is trying to optimize to make them clean, we feel so sorry for this inconvenience.
I hope that we can have another chance to assist and support you to help you to build beautiful and high-converting stores.
PageFly | Kate - Customer Success Manager
I've now tested this app twice and it just does not perform well. I've mastered plenty of similar apps in the past, but this one just simply does not deliver anything worth using. Thought I'd give it a second try and now after a couple of hours its been deleted for good from our shop. Lets see what else is out there.
Hi there,
I am so sorry for any inconvenience and issues you had with our app.
Since we got your feedback, we have been trying our best to improve PageFly better in performance as well as support quality.
We wish we could do better to assist you at that time.
Therefore, I and my team always wish that we would have another opportunity to support you.
We hope to see you soon.
PageFly | Kate - Customer Success Manager
makes beautiful websites that does not load. dont put any hardwork here. Big and critical flaw in product image delivery, and their CDN script makes massive delay for download. NOT IMPRESSED. I will have to use it because I have made a lot of pages here now.
I would like to send you my deepest apologies for your bad experience with our app. We are always trying to improve our app to make sure customers have great experiences but it’s clear that we did not accomplish this.
At the time you gave us the review, we felt so thankful because you still gave us chances to support you via live chat.
We truly understand how important the customer experience is so everyday, we have been trying nonstop to improve our app and support team.
This is a big lesson for us to improve everything to serve you better and I really wish that we will have more precious chances to assist you in the future.
Please don't hesitate to let us know if you have any questions or need our support. I wish you all the best!
PageFly | Kate - Customer Success Manager
Not a professional website. Lost hours and hours working on this app just have dysfunctional pages which damaged the code and slowed down the website. It might be good for a peripheral page but not to be used to build important parts of the website.
Dear,
In the first few words, we would like to apologize for your bad experience when using PageFly. We're sorry to hear you were less than satisfied with PageFly.
And we also wanted to thank you from the bottom of our hearts that you are giving us the second chance to support and serve you.
Our Developers are trying to dig into the problem and fixing to make sure this problem won't happen again.
So please do let us know if you need help and whenever you have concerns or questions, we are always willing to help you. We do appreciate your feedback.
Once again, on behalf of the PageFly team, thank you for giving us the chance to make things right and serve you. We are trying our best.
Kate - Customer Success Manager at PageFly
Very inconsistent system, where it ends up disrupting sales! Could improve the application regarding stability
Hi,
On behalf of the team, I would like to send you a sincere apology for any inconvenience and issue you had with our app.
Since we got your feedback, we have been trying our best to improve PageFly better in performance as well as support quality.
We feel so sorry at that time we could not able to assist you.
Therefore, I and my team always wish that we would have another opportunity to support you. With PageFly, you’re always our priority.
PageFly | Kate - Customer Success Manager
I installed PageFly and it destroyed my free Shopify theme (debut). I reached out and spoke with Gabriel in PageFly support. He tried to help me, but said there was a big issue and needed to contact a developer. I revoked PageFly's access to my store, bought a new theme and it fixed the issue. I am convinced that if you download the free version of PageFly that they intentionally make it "buggy" so that you have to buy their monthly membership to fix the issues PageFly created to the store during the install of the app.
Thank you for your feedback, we do appreciate your time with us and we really want to assist you if you give us the opportunity.
Regarding what you mentioned in your review about theme conflict issues, I would like to say that basically, PageFly works with all Shopify themes; however, each theme has its own working mechanism and they also run in different codes, therefore, with some themes, theme conflict issues can happen (between the theme and PageFly). The theme conflict issues don’t depend on which plans you are. And to solve these theme conflict issues, our Developers who develop PageFly need to check carefully to understand the working mechanism of that theme, and find the spots that we can add code to fix.
For us, no matter what plan the customer uses, we all support enthusiastically and carefully. We always try our best to give our customers the best-supported experiences no matter what plan you are on.
Please let us know if you have any questions. I would be grateful if we can assist you more in the future.
PageFly | Kate - Customer Success Manager