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Great app. Great staff. Very helpful and easy to use. I would definitely recommend to anyone that has a shopify store.
Normally really great customer support. Today, however, it's rated a 1 star. Sami was not helpful at all and I needed his help. I had to keep asking him to reply and he took forever. People are busy, when we go to chat, we need immediate help. We don't have time to wait around.
On behalf of my team, I am truly sorry for everything that made you have a bad experience with PageFly.
We always aim to deliver a great experience to you, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention.
The support quality by Sami made you unsatisfied and I totally understand how frustrated you are when you had to wait for him. Sani's internet connection is lost and he could not assist you. However, this is a lesson for us to prepare and support customers more carefully.
I will inform my team about this and we will try to avoid the same issue in the future. Thank you for giving us chance to fix the issues for you.
I hope that we have more chances to support you. Please do let us know if you have any questions or need help.
Kate | Customer Success Manager at PageFly
June helped me immediately when I have an issue. What an efficient customer service and technical support from her.
Thank you so much for taking the time to share your thoughts about our app. We really appreciate it. If you need any further assistance, feel free to ask us via direct chat. We are always trying our best to help you. Once again, thank you for choosing PageFly.
June | PageFly Team
Great app, amazing support.
Really has helped us a lot. The free version is also great.
The support team are always available and knowledgeable about the product.
Thank you so much for your detailed review and your time with us. Customer satisfaction is our main priority and we are ecstatic that we met that mark.
Our whole team has been trying day and night to improve PageFly and make it better day by day.
We are always happy to be able to help you, so if you need help, just let us know by dropping messages in the Live chat.
PageFly | Kate - Customer Success Manager
I just started this app and helped me a lot! Customer service is amazing! Very fast response and patient! Thank you!
We're so happy to hear this! Thanks for the lovely review. We hope to see you again soon!
Emad - PageFly Team
very good customer service, i gave 4 stars becuase sometimes the app would just stop working and then i would have to exit and do everything again if i didnt save
I used this app to create product pages for my new shopify store and it takes some getting used it but with patience and watching the tutorials a few times, you will create very good looking product pages with this app
Thanks very much for your great feedback. We are so happy that PageFly can help you to build pages.
Our whole PageFly team has been trying our best to create more functions to meet your need.
If you have any further questions, please let us know via the Live chat. We are always happy to assist you.
Kate - Customer Success Manager at PageFly
Incredible customer service. Whenever I have a question I get instant replies at any time of the day. Very professional and friendly 10/10
Thank you so much for taking the time to share your experience with PageFly. We take pride in knowing our customers are happy with PageFly.
Emad | PageFly Team
Algumas configurações de layout são confusas de início, mas o pessoal de atendimento no chat são ágeis e gentis, sempre resolvendo as questões.
I have just started using Pagefly and already feel at ease with it as it is so user friendly and super simple. Had a couple of things I couldn't work out but the live chat support was instant and sorted my issues in super quick time. Look forward to creating pages now rather than dreading the chore.
Thank you for giving us the chance to assist you and thank you again for sharing your thoughts, experience, and future plans on using PageFly.
Your words provide us Huge encouragement to provide the best Customer Support You will ever see.
Feel free to get back to us if you have any questions.
Max - PageFly team