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Great app for designing websites with Shopify, it gives you a lot more customisation than standard Shopify themes. There was recently a big update that has made some things better, but messed up a lot of things on the website too. The support staff have been brilliant in assisting with the issues. I am impressed with the level of support I've received from Pagefly Support Team.
Thank you for leaving us feedback on the App Store, we really appreciate your feedback. Your feedback means a lot to us.
With the new version released, there are many bugs even we tried to test before. Thank you for your time with us and we appreciate your feedback for our new version.
We will try our best to fix all bugs as well as improve your app.
Please do not hesitate to contact us via Live chat whenever you have any questions.
PageFly | Kate - Customer Success Manager
The support team fixed my issue, but I needed to explain it 3 times to 3 different support guys before they understood the problem. If they had gotten it the first time, the 5 out of 5 stars.
Top Support
Hello,
Thank you for taking the time to share your experience with PageFly!
We're always here to help you with any further questions or concerns you may have, so please don't hesitate to reach out to us at any time.
Thank you for choosing our product, and we hope to continue to exceed your expectations in the future.
Best regards,
Kate - PageFly Customer Success Manager
Great app to use when the templates you have are just not enough. Personable customer service is the icing on the cake. I would recommend to anyone using Shopify for their online store. great
The customer service at page fly is Excellent. Even during these current times (Covid19) the online team have always been on hand to help (almost immediately) with any issues.
That said I have had to contact them a few times with several issues relating to my store. I'm primarily using the app to act as a landing page to build my mailing list before my website goes live and have encounter a few issues along the way. From the integration form not performing properly with the input fields not displaying correctly, to leads being re-directed to a second sign up page after initially inputting their details on the landing page. The most recent issue was not being able to disable the landing page so that my store could be made live to customers. With this said because the customer service was so good all these issues were dealt with in a swift and timely manner. I think this app could be made more beginner friendly as I'm sure the issues I had could easily be solved by someone with more technical "know how" but a beginner like myself would struggle.
I hope their is a one time yearly payment for this app. Also, If you can partner with more addons in shopify the better. I appreciate the responsivess of your customer service team. During the project, they did not fail to support me.
We really appreciate your feedback. Your feedback means a lot to us and we are so glad that we can assist you and you are pleased with the result.
We will try our best to partner with more addons as you mentioned in your review.
And we truly appreciate your trust in us and look forward to working with you more in the future.
Please do not hesitate to contact us via the Live chat if you need any assistance.
PageFly | Kate - Customer Success Manager
I was introduced to Shopify by necessity. I'm really not a big fan TBH. You can't update themes like Wordpress without rebuilding (so said my theme builder). It's expensive with all the apps etc. and their customer support is friendly but ineffectual for my needs. I took over this site from a previous webmaster who made a mess of things. I had to find a bolt-on solution that made sense as the theme interface and capabilities were limited. In comes in Pagefly. It had the best reviews and was pretty intuitive. I built the first page with the free version to see how I'd like it. I was able to get a complex page done to my client's liking in a platform I was not familiar with. We purchased the plugin and continued on. I generally like the app and was able to dig in pretty quickly. It translates great on mobile. The customer service is quick and pleasant. My general criticisms are as follows (and honestly there could be workarounds that I'm a unfamiliar with, so take this with a grain of salt): 1. I wish I could organize the media library. It quickly becomes a confusing image dump after a bit. Maybe create an add a folder option 2. Saving sections does not mean they are global. You still have to edit one at a time if anything changes. 3. I've used up my allotted 30 Regular pages and need more. If I save as a collections or product page, I don't have the freedom to change the permalink, so it defaults to a Shopify page that I don't want. I'd like to be able to pick and choose between how many page types I want within the plan. To upgrade would be an unacceptable jump in expense for my client. 4. The interface gets buggy after extended use. It can get slow and glitchy or stuck when working down below the fold to where I can't properly edit the section. When this happens, I have to scroll up and click the top section to reset the editor. This is a real time suck. I'm a designer first and a web builder second, so I say this with that caveat in mind. Overall the app is helpful and certainly better than what Shopify offers. I hope they continue to improve and make the user experience something more like an Elementor, which performs almost like an Adobe product.
Thank you so much for your feedback, it’s really detailed and helpful for us. I spent a lot of time reading and noting down all feedback you mentioned in your review from the Image Manager and the app interface.
All your recommendations and suggestions were noted down and our team will take the time to review them to improve our app.
Regarding the saved sections, we did update and they are now the global sections and you can use them everywhere. More detail here: https://help.pagefly.io/manual/saved-section-global-section/
In your review, you also mentioned the pricing plan, we also updated our pricing plan that calculates on slots. You can read more here: https://pagefly.io/blogs/shopify/pagefly-new-pricing-plans
We really appreciate your feedback and we are so happy to receive more and more to make PageFly better.
Thank you for your trust!
PageFly | Kate - Customer Success Manager
I'm not good at English, but I asked questions using translation tools. He checked the situation very carefully and solved my problem. It was a very good response. If you want to raise the problem of the tool, I feel that you should implement the function that leads to the improvement of page speed. After page customization, you need to take action to improve page speed, which is a daunting task. Also, I think we can have more templates.
However, I love PageFly!
On behalf of the PageFly team, I would like to thank you for your feedback.
We do appreciate that you take your time to share your feedback using PageFly. We do appreciate your kind words.
Regarding the page speed, PageFly provides the Lazyload function to help to improve the page loading. Normally, PageFly doesn’t affect much on the page loading time of a store but we will try harder to improve PageFly better in the future.
Don’t hesitate to let us know if you have any questions.
PageFly | Kate - Customer Success Manager
服务可以,解决我的疑问
非常感谢你的可爱的话!
我们将每天继续努力,让我们的支持和应用程序更好地为您服务。
如果您有任何其他问题或需要进一步帮助,请随时与我们联系。 我们随时为您提供帮助!
亲切的问候,
Kate | PageFly 客户成功经理
Servico al cliente excelente, amables, resolvieron todas mis dudas. Fui asistida de manera eficiente y rapida. Respondieron mis preguntas con fotos, videos y enlaces de como hacerlo.
Muchas gracias por sus comentarios sobre PageFly. Gracias a sus comentarios detallados, podemos saber cómo lo estamos haciendo y qué debemos mejorar.
Intentaremos mejorar nuestra aplicación y dar soporte cada vez mejor para servirle.
Por favor, no dude en hacérnoslo saber si tiene alguna pregunta o necesita ayuda. ¡Te deseo la mejor de las suertes!
PageFly | Kate - Gerente de Éxito del Cliente