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Clunky to use and incredibly buggy. Still using it because I can't face moving the entire store to another builder but I soon will. There wasn't a single time I had to update the store I didn't have to get in touch with support because of a bug.
Hi there,
We do appreciate your feedback on the App Store. Your feedback helps us to know how we are doing and see the issues of our app to improve it better and better.
We are so sorry for the inconvenience and issues you have encountered with our app. But we feel so thankful that we could contact you to be able to assist you to fix all problems.
With PageFly, customer satisfaction is always our number one priority and we always try to make this.
Once again, we are so sorry for making you unsatisfied with our app, we will try our best to avoid them in the future.
Your recommendations and suggestions are always welcome and appreciated.
Please let us know if you have any questions or recommendations for us.
PageFly | Kate - Customer Success Manager
Horrible support with the premium plan.
Instructions are not very clear. I try to contact the support but very lazy, did not show interest to solve the problem. They just sent a link to resolve the problem by myself. When I ask why did it now works, the reply was you are not following the instructions correctly. I ask, what I am doing wrong. No reply.
Maybe for free is ok, but I am not sure if it´s worth the money.
Thank you so much for taking the time to leave us a review on the App Store. I spent a lot of time reading your feedback and also thought about it many times.
Customer satisfaction is always prioritized on top and our whole team is always trying to achieve this. I am sorry for any inconvenience you had with us, we will try our best to improve the customer support to serve you better.
I hope that we will have another chance to assist you.
PageFly | Kate - Customer Success Manager
not recommend, this is a handy app to built a fence page but you must pay 10 bucks every month for that. if you want to modify some contents, without this app you cannot do anything. why there is not a buyout plan ???
Thank you for your feedback on PageFly. Thanks to your feedback, we have been improving our app to make it more stable.
We also update our pricing plan to make it more suitable for our customers. In our app, there is an option that removes codes if you uninstall PageFly from your store, this will help to avoid the issue you mention.
Once again, please accept my sincerest apologies on behalf of everyone on the team. We will hope that we will be able to have another chance to assist you.
I wish you all the best.
PageFly | Kate - Customer Success Manager
GO OUT if you have a BIG STORE. This only works for amateurs stores or with LOW TRAFFIC due problems resolution are too slow and there is PLENTY OF BUGS. IF you manage a BIG STORE... YOU'LL BE IN TROUBLES. NEW UPDATE 16th. April................................ The message received by operator speak it selfs........................." I'm still waiting for a response from our development team. As you may already know, the don't work on weekends so we may have to expect some delay in their response. (to do a find a replace text due users cant do it, and operators intermediate either) They have already been notified about your issue, and will reach you back as soon as possible. My sincere apology for the inconvenience. Your patience is much appreciated Update 16th April. Things are getting worst every day. Operators that don´t have the tools to assist customers after the new update realized by this company recently. Support replies fast.. yes BUT in 80% almost in cases we've received a message that they need forward the issue to the dev team and thats means 24h or MORE! We've discovered new incompatibilites with some apps installed that before their updates works perfectly. Now... NOT ANYMORE. For example, we use WISHLIST and there is a proper code in EVERY PAGE of us. Now, after PageFly Last updates code is not working anymore and we're tired to get always the same message: "Please allow me a couple of mins to see if I can reach anyone from our developmeant team to check on this issue"... and after a day still waiting that dev team will be cappable to do a "find a replace" code in theme... delaying obviously and getting harm seriously by this company. Please, just be careful if you have high traffic due in crash case.... you'll not get the help that you really need ON TIME. Operators are like robots forward 80-90% issues and getting waiting even Platinum customers as us. Let´s see what's next. :( Update 14th April. Sorry but can still voting even neutral due there is repeated issues. Also DEVELOPER team only works a few hours a day (free for 5pm! until next day). So.. if you need assistance on important matters, as for example your homepages has lost styles... simpley, you CAN´T and need to wait between 12-72 hours due weekends it does not works. GREAT! :( Now, for example is 2 pm here in Mexico BUT there is no one available until midnight so... = we can´t continue working because there is some stuff that must to be solved by tech team as, for example, try to figure out (really) why styles are losing everytime we made some modifications now on the new editor. MAN! If you want to run a GLOBAL business you have GLOBAL workers working for you anytime. And, even the support is pretty good for all most cases, you can´t be totally stopped due there is something that only is possible to fix for someone that only works from monday to friday a few hours. You have a lot of customers, your costs to increase your developer team will be rewarded with a (real) quality customers services and also helps A LOT to your customers don´t get stopped due there is something that it does not works at should be. (even repeated issues) Anyway... good luck! You're gonna to need it. Another customer affected by the last PageFly updates.............
Firstly, I would like to apologize for everything that makes you unhappy and make you have a bad experience.
Before releasing this new version, even though we tested it many times in the past, there are some bugs we can't be aware of when it is released. This is a big lesson for us and we promise to fix all the bugs and this situation won’t happen again.
Our team is trying days and nights to fix the bugs you mentioned in your review and we really want to have more chances to serve and assist you. We are always willing to help when you need. Please feel free to let us know if you have any further questions or concerns.
PageFly | Kate - Customer Success Manager
The app is very buggy and there is virtually no customer support. It's buggy to the point where an item will work on one page you build but not the other. The only thing going for it is that its FREE. I am assuming it's free until they work out all the bugs and then will start to charge.
On behalf of the PageFly team, I want to send you the deepest apology for everything that made you have an unsatisfactory experience with us. I truly understand how frustrated you felt at that time and I felt so sorry because we could not able to assist you.
Day by day, we have been trying so hard to improve our app and support quality because our aim is always to bring great experiences to our customers.
Currently, our support team is available 24/7/365, anytime you need us.
One day when you are back, we do hope that we will have a precious opportunity to assist you.
PageFly | Kate - Customer Success Manager
It's taking me days to do a job that should have been a day at the most. HORRIBLY un-user friendly app, VERY unintuitive. Even with the support (which is very good!) the program is still almost impossible to do anything custom inside of. Sure, you can change photos but alignments etc and getting things into their correct locations is, for lack of a better description, an absolute ballache.
Cannot wait to be done using this app.
Thank you for taking your time to leave feedback on your experience of using PageFly, we do appreciate it.
We all know that PageFly can make many users feel confused, especially new users because it’s not too friendly, that’s the reason why our whole team has been trying day and night to improve our product as well as the service we provide.
Our support team is more than happy to be able to help you whenever you need help.
Please come back to the live chat from the application so we can continue working on the problem there?
Your business with PageFly is greatly appreciated and I will be looking forward to hear back from you.
Best Regards,
PageFly | Kate - Customer Success Manager
Lost all of a page design because I have a few sites for the same item (territorial sites) and had one open with pagefly so i can edit another to be the same. LOST IT ALL. The copy / paste styles feature doesn't work either, which is worse as i spent the last hour manually trying to mimic my other site so the pages matched. If you copy the content and paste it yourself, it doesn't paste in the same style, so you still have to style it. You also have to try a million times to change a font color etc. Deleting the app asap.
When I read your feedback, I understand how you felt at that time.
On behalf of the team, I would like to send you a sincere apology for everything that makes you sad and unsatisfied.
Regarding the issue you mentioned in the review, we really want you to give us a chance to check and fix for you. We also contacted you via Live chat about this issue and expressed our desire to assist you but we haven't heard from you.
But we are always here when you need us.
PageFly | Kate - Customer Success Manager
Great support, but a lot of bugs and nonsense errors, not a good experience working several hours and have all your work in the trash
Hi Felipe,
I hope you have a great weekend!
It has been a few days since we received the bad review from you, we have been trying to get in touch with you by phone number and email, even WhatsApp. However, we could not receive any reply. :( I would like to send you warm hugs if you are frozen somewhere.
We would like to listen more to the problem that you encountered to have a full view and improve PageFly. And to help you solve the problem that you are facing.
I believe that you and me - we can find out together the reasons and the most effective way.
We’re always here to be willing to help you when you need, and we’re willing to give you suggestions, advice from the experts to make your store better.
I hope that my email will come to you, and I am looking forward to hearing from you.
Best regards,
Kate - Customer Success Manager
This app was terrible after the upgrade and customer service was awful. my pages remained broken and I would never use this app again. I had pages go down in the middle of the day and they did nothing to fix it saying they will get back to me in 24 hours. An app that deals with your product pages should not have you wait hours with a broken page. I lost THOUSANDS of dollars with this app! HORRIBLE! I would give it a ZERO if I could.
Hi there,
On behalf of the PageFly team, I want to send you the deepest apology for everything that made you unsatisfied with us. I truly understand how frustrated you felt at that time and I felt so sorry because we could not be able to assist you.
Day by day, we have been trying so hard to improve our app and support quality because our aim is always bringing great experiences to our customers.
One day when you are back, we do hope that we will have a precious opportunity to assist you.
PageFly | Kate - Customer Success Manager
After the new update (New editor). Everything become so much worst. a lot of Bug, a lot of restriction. unable to view width and height, Just tons of bug that i cant list out.
Hi there,
We do appreciate your feedback on the App Store. Your feedback helps us to know how we are doing and see the issues of our app to improve it better and better.
With PageFly, customer satisfaction is always our number one priority and we always try to make this.
Since we received your feedback, we have been working to improve PageFly with many new features as well as to make it more user-friendly and smooth.
Once again, we are so sorry for making you unsatisfied with our app. Your recommendations and suggestions are always welcome and appreciated.
Thank you for staying with us, we will try our best to serve you better.
PageFly | Kate - Customer Success Manager