Recensioner (11 638)

Helhetsomdöme
4,9
Antal per omdömesnivå
  • 95 % av omdömena har 5 stjärnor
  • 3 % av omdömena har 4 stjärnor
  • 0 % av omdömena har 3 stjärnor
  • 0 % av omdömena har 2 stjärnor
  • 1 % av omdömena har 1 stjärnor
27 mars 2024

Pagefly is a bug factory. They are not fixing any bugs. But they are doing unnecessary updates.

Like they have no clothes to wear, no food to eat but they are trying to build high buildings.

SlimFlex
Frankrike
3 månader användning av appen
Redigerat 22 november 2023

PageFly's good reviews aren't relevant to the app's current state. I've been using PageFly for two years and recently it become extremely horrible. If you're ok with working hours on your page and then nothing gets saved, then use PageFly. If you're ok with not being able to publish ANY page (especially the major ones like a landing page) and then having to wait for the next day for the developers to come and fix the issue, then use PageFly. Good luck.

KeexUndies IL Period
Förenade Arabemiraten
9 månader användning av appen
PageFly svarade 1 november 2023

We appreciate you taking the time to write us such a wonderful review. Thank you so much for your warm words.

You may be confident that we'll keep making improvements to our services for passionate PageFly customers like you.

Please get in touch with us if there are any other services we can offer you or questions we can address.

Once again, thank you so much for the review, we are grateful for you!

Best Regards,
Cookie | PageFly Team

9 oktober 2020

Great support, but a lot of bugs and nonsense errors, not a good experience working several hours and have all your work in the trash

Jaw Brasil
Brasilien
9 månader användning av appen
PageFly svarade 12 oktober 2020

Hi Felipe,

I hope you have a great weekend!

It has been a few days since we received the bad review from you, we have been trying to get in touch with you by phone number and email, even WhatsApp. However, we could not receive any reply. :( I would like to send you warm hugs if you are frozen somewhere.

We would like to listen more to the problem that you encountered to have a full view and improve PageFly. And to help you solve the problem that you are facing.
I believe that you and me - we can find out together the reasons and the most effective way.

We’re always here to be willing to help you when you need, and we’re willing to give you suggestions, advice from the experts to make your store better.

I hope that my email will come to you, and I am looking forward to hearing from you.

Best regards,
Kate - Customer Success Manager

Redigerat 13 juli 2019

This app was terrible after the upgrade and customer service was awful. my pages remained broken and I would never use this app again. I had pages go down in the middle of the day and they did nothing to fix it saying they will get back to me in 24 hours. An app that deals with your product pages should not have you wait hours with a broken page. I lost THOUSANDS of dollars with this app! HORRIBLE! I would give it a ZERO if I could.

BELLE BAR
USA
9 månader användning av appen
PageFly svarade 22 juli 2022

Hi there,

On behalf of the PageFly team, I want to send you the deepest apology for everything that made you unsatisfied with us. I truly understand how frustrated you felt at that time and I felt so sorry because we could not be able to assist you.

Day by day, we have been trying so hard to improve our app and support quality because our aim is always bringing great experiences to our customers.

One day when you are back, we do hope that we will have a precious opportunity to assist you.

PageFly | Kate - Customer Success Manager

Redigerat 28 februari 2019

After the new update (New editor). Everything become so much worst. a lot of Bug, a lot of restriction. unable to view width and height, Just tons of bug that i cant list out.

OXWHITE
Malaysia
8 månader användning av appen
PageFly svarade 14 juli 2022

Hi there,

We do appreciate your feedback on the App Store. Your feedback helps us to know how we are doing and see the issues of our app to improve it better and better.

With PageFly, customer satisfaction is always our number one priority and we always try to make this.

Since we received your feedback, we have been working to improve PageFly with many new features as well as to make it more user-friendly and smooth.

Once again, we are so sorry for making you unsatisfied with our app. Your recommendations and suggestions are always welcome and appreciated.

Thank you for staying with us, we will try our best to serve you better.

PageFly | Kate - Customer Success Manager

Redigerat 17 december 2023

Worst app ever. I paid for and requested service. As a result, many bugs appeared on the site and affected sales. But the developer doesn't try to solve them.

⇒A few days later, I received a message from an agent named Cookie. She was extremely kind and listened more attentively than any other representative I've dealt with.

She stayed up late to help resolve a bug, for which I am very grateful.

While there may still be various issues that could arise, I have updated my review with expectations for the future.

⇒2023/12/18
The person in charge is always on vacation. There are too few staff available to respond to bugs or when urgent bugs occur.

This has affected the store many times.
We honestly disclose that we created the theme on Pagefly. I found it less stressful to buy a paid theme.

UrbanSheek
Japan
7 månader användning av appen
PageFly svarade 5 december 2023

Hi,

Thank you for your review and it means a lot to know your feedback.

After explaining and discussing with you, I am happy that we together helped you with the issue and improve for your page and you are happy with that.

Please do let us know if there is anything we can do to improve your experience with us, we are here for you.

Look forward to hearing from you soon!

Cookie - PageFly Team

Redigerat 15 april 2020

Totally disappointed.
Contacted the support several times and explained the problem several times but didnt get an answer or a solution to the problem.
I thought this should be an easy page builder but it doesnt seem like it...
I would be glad to get some response or help from the support as I relied on this tool for our next product launch..

Moversity®
Tyskland
7 månader användning av appen
PageFly svarade 7 juli 2022

I would like to apologize for your bad experience with our app. We are always trying to improve our app to make sure customers have great experiences but it’s clear that we did not accomplish this.

We are so grateful that you gave us the opportunity to assist you and your satisfaction is our top priority. This is a big lesson for me and our team, we will try our best to avoid these issues in the future.

Please let us know if you have any assistance. We are always happy to assist you, anytime you need.

PageFly | Kate - Customer Success Manager

22 juli 2023

Stopped working. Tried contacting support and no response. I’ll update my review if once this is fixed

Madera Bands
USA
7 månader användning av appen
PageFly svarade 27 juli 2023

On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app.

Our team has responded to your question email but we haven’t heard back from you yet. When we received your review, we immediately checked and we take responsibility for this issue from our app. However, we just provided you with a solution to this issue so we really hope that you can check.

We always aim to deliver a great experience to you, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right.

We value your business with PageFly, and we are committed to providing you with the best possible service. We hope to have more opportunities to assist you.

I will be looking forward to hearing back from you soon.

Best regards,
PageFly | Kate - Customer Success Manager

30 november 2019

Such a great customer service. I use U$2,00 apps with much better customer service. Some pictures and effects doesn't load in some smartphones, they don't know what it is. They sell something they don't know how it works.

Lume
Brasilien
6 månader användning av appen
PageFly svarade 22 juli 2022

Hi, thank you for leaving your feedback for us on App Store.

Thanks to your feedback, we have been trying to improve our app and support constantly day and night. With the aim to bring to the customers great experiences, we are always opened to receive feedback and recommendations.

Since the day you left the review, our support team has been trained and we still improve our support quality.

I hope that one day, we will have another chance to assist you and prioritize you.

PageFly | Kate - Customer Success Manager

Redigerat 8 juni 2018

Last Update Jun 6:
This company has not only developed into a greedy shark, they also try to steal Your money! We are currently fighting the 2nd time with the Shopify Billing department to get back credit for a DOUBLE app charge Seller Smith was trying to steal from us! Its not that they try to legally get more money for nearly same functionality with introducing more expensive plans and cutting the cheaper ones down in accessible functions, they are alos not shy to charge you twice month after month blaming Shopify for their mistakes. We mildly call this criminal negligence! Our Recommendation: Stay away except you are looking for trouble!

UPDATE Jan 18:
The customer support improved a lot and is Great and helpful. They responded to our problems and to the issues we discovered in the app in a very professional, thorough and prompt way! They spend a lot of time in improving the tool and we are working together closely with them! The editor is powerful and we are impressed over the efforts Seller Smith is taking to stabilize and improve this product. We are looking forward to the new implementations and will update again. At his point of time: 4 stars, but chances are good that it may rise to 5 stars!

UPDATE Jan 11:
As many others have feared: The formerly FREE full featured Pagefly builder has started to charge now from 2018 on. And don't get fooled - The new Free version is stripped down in functionalities, so formerly feature rich created pages can NOT be edited anymore AND worse of all you are limited to THREE pages only you can create.
The support is still bad, our questions about the subscription for the newly created PRO version are still unanswered as well as the problems we have reported earlier through Shopify.
The editor is powerful (that's why 2 instead of 1 star) and could be so much more powerful if it would be stable. Unfortunately it is still very shaky and unreliable!
(1) It permanently opens new browser windows so will end up having about 20+ in one hour time of work :((
(2) Many changes will not apply until you close the browseer and restart the session
(3) In a few days of using Pagefly your Shopify theme gets heavily cluttered and messed with dozens of Pagefly pages (check under Online store -> themes -> edit code). In 12 days we created over 15 pages and none of them got deleted! It took us a full roll-back to an earlier backup theme to get our store back operational again.
So using that tool as non-programmer is far from STABLE or UNRISKY. It can use it when you have quite knowledge in HMTL and CSS but without it involves Great Risks to your store theme file!!!
***************************************************

After spending 12 hours of trying to create a simple photo page, images with text and custom html I am relatively disappointed! The idea of a working drag and drop editor would be so great, if it would only work! BUT: it does NOT!
Specially with image and photos that editor is HUGE problems. You can cvlick on an empty image to fill but it won't take the field, it just always update your first. At random you may end up somewhere ele on yiur page you plan to build and agian you get stuck there.
We will gib^ve the support team a fair chance to respond to our 2 foot long error and bug list. Will update as soon the answers are there.
But honestly we think that this FREE app is beta beta beta stage!

Heaven Of Sound
USA
6 månader användning av appen
PageFly svarade 14 juli 2022

Hi Rainer,

On behalf of the PageFly Team, I would like to send you our sincere apology for everything that made you unhappy with us. We feel so sorry for this because we always aim for great experiences for the customers.

Thank you for your time with us, we do appreciate that you stay with us so we hope that we will have more chances to assist you better in the future.

Please let us know if you have any questions or need help, we are always here to help you.

PageFly | Kate - Customer Success Manager