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The builder itself is very user-friendly, but the main reason I'm leaving a review is for their Customer Service. I've came across some user errors and they're always available to help me and resolve it.
We would just like to say thank you for the good review.
We are very grateful for your continued patronage because we wouldn’t be here without customers like you.
If you have any questions, please contact us via LiveChat, and we will be happy to assist you.
Thank you, again, and have a great day!
PageFly | Kate - Customer Success Manager
This app was terrible after the upgrade and customer service was awful. my pages remained broken and I would never use this app again. I had pages go down in the middle of the day and they did nothing to fix it saying they will get back to me in 24 hours. An app that deals with your product pages should not have you wait hours with a broken page. I lost THOUSANDS of dollars with this app! HORRIBLE! I would give it a ZERO if I could.
Hi there,
On behalf of the PageFly team, I want to send you the deepest apology for everything that made you unsatisfied with us. I truly understand how frustrated you felt at that time and I felt so sorry because we could not be able to assist you.
Day by day, we have been trying so hard to improve our app and support quality because our aim is always bringing great experiences to our customers.
One day when you are back, we do hope that we will have a precious opportunity to assist you.
PageFly | Kate - Customer Success Manager
Amazing customer service. The app still has some bugs which need fixing but the team is always there to help.
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Please don't hesitate to drop us a message anytime if you need any more help.
Regards,
Aldwin - PageFly Team
App worked fine for a few weeks and now the page I created no longer loads. These things happen, but their customer service is absolutely awful. Having support for any app or software is almost just as important as the app itself.
And their support team is almost non existent. I'm grateful I actually got a response, but it's been back and forth with no solution in sight. They've forgotten what the original issue is and respond once every 12 hrs or so. They have no sense of urgency nor do they care about their customers.
DO NOT install this app and use if you expect customer support to help with the eventual issues it will have.
*After reading my review on here, their support was able to fix my issue within a few minutes. They missed my email granting them access to my shopify account but not when I resent it to them. So what could have been fixed 3 days ago, was fixed within 5 minutes after my poor review, which I've since updated from 1 star to 3. Make of it what you will.
work perfectly! and really good customer service, active and effective, I'll recommend to all the Shopify sellers
Thank you so much for your review. I'm glad to know that I and the support team have been helpful to you. We always aim to make sure you have a great experience with us.
Our support team is online 24/7 and feel free to let us know if you need any assistance.
Cara - PageFly Team
Thx to Chole she is a really good staff Thx to Chole she is a really good staffThx to Chole she is a really good staffThx to Chole she is a really good staff
Thank you for spending your valuable time sharing your feedback with PageFly. I truly appreciate reading your kind and loving words.
Once again, thank you for choosing PageFly, and do not hesitate to contact us if you need any further assistance. We are here 24/7 to help!
Chloe - PageFly Team
I feel the app isn't as user friendly as it could be. However, the tech support is very good. I'm creating a landing page and had questions, I contacted PageFly technical support via the chat and spoke with Angel. He was very helpful! He addressed my concerns, made a video for me to follow and helped me get my landing page done. Thanks!
We are so happy that you had a fantastic time with us and we were able to help you. And thank you for your trust, we’re thankful for amazing customers like you.
PageFly was created to help users to create and customize pages without as much as code possible. However, in some cases, our support team needs to check many factors that make conflicts with PageFly, therefore we will need to add code to fix these gaps.
We have been trying our best to improve PageFly better and better in the future and we really want to help you whenever you need us.
Have a nice day! Stay safe!
PageFly | Kate - Customer Success Manager
Soporte de atención al cliente increíble, nos han ayudado en todo, La app igual, recomendable en su totalidad.
Thank you so much for your kind words. It adds a lot of joy to my day.
We're also pleased that our content has aided you in your exploration of the app. Please remember that we are always available to help you if you have any problems.
Angel - PageFly Team
We used the app in order to add more variety to our store's appearance. The page builder comes with literally everything you need in order to create a unique experience for your visitors. The pricing is very reasonable, too. Using PageFly's integrated template system, which allows for individual sections to be saved and reused elsewhere, offers a very efficient workflow. If there's anything left to wish for, it would be an individual element for the collection pages' sidebar. Placing it freely and designing it within the page builder would be an awesome addition to this overall very strong Shopify app. Thanks for everything. Greetings from Düsseldorf, Germany.
Thank you so much for such a great review. We are delighted to hear that you value the efforts we have put toward assisting and supporting customers. Once again, Thank you for the loving words you've shared, and thank you for being the best part of PageFly.
If you have any questions or concerns feel free to contact us in the Live chat window, we are willing to help you.
PageFly | Kate - Customer Success Manager
Super cool plugin and help me a lot as a new business owner to build my web store. Thank you so much!