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I worked with PageFly for about three weeks and cannot recommend the app after this experience.
Here is my summary:
On the free plan I built two pages, an advertorial and an offer page.
Only after upgrading to the $18 plan and publishing, I discovered that the header, footer, announcement bar, and scroll to top icon all appear on landing pages even though the corresponding toggles in the settings are disabled. The app simply does not do what its own settings claim to do.
Support responded with CSS snippets I was expected to paste into my theme manually. After several rounds, the support team requested collaborator access to my store and made changes there directly. This fixed the issue for one specific page. Every newly created page exhibits the same bug, and the workaround code has to be added manually each time.
That is not a solution, it is a permanent crutch.
During my research I discovered that this issue has been already documented. It is not a new bug, it is a known and unresolved condition. When I asked for a timeline on the permanent fix, the answer was only "in a future update."
When I announced I would uninstall, support offered me a 30% lifetime discount. Confirmed in writing by a support lead named Dan: "Yes, this discount is lifetime and it will apply to any plan you wish to upgrade to." When I tried to use the discount code, it did not work.
Support's response, verbatim:
"The pricing and discount feature is currently under internal review, and the discount apply feature is expected to reopen around mid-May. If this feature is important for your business right now, you can still proceed with the upgrade first... Once your billing cycle is completed, please feel free to contact our Support team and share the billing details again."
In plain English: pay full price first, contact us again next month, and maybe you will get the discount that was promised to you in writing.
That is not a business practice I am willing to trust.
What I take away from this experience:
• A known core bug that has remained unfixed
• Workarounds that require third party access to the store and leave foreign code in the theme permanently
• A written discount commitment that cannot be redeemed in practice
• Four different support agents in three days, each giving conflicting answers
More then three weeks of work lost. Very frustrating.
Dear Colinea,
On behalf of my team, I sincerely apologize for the frustration and disappointment you experienced throughout your time with PageFly.
We understand how discouraging it must have been to invest several weeks building your pages, only to encounter unexpected behavior after publishing and to feel that the solutions provided did not meet your expectations. We also recognize your concerns regarding the landing page settings, the workaround process, communication consistency, and the discount redemption experience.
Your feedback has been carefully reviewed and shared with both our Product and Support teams. We take concerns like these seriously because they help us identify areas where we can improve not only the product itself but also how we communicate known limitations, workarounds, feature updates, and promotional offers.
Regarding the support experience, we're sorry to hear that the guidance provided across multiple conversations felt inconsistent. Delivering clear and reliable assistance is something we continuously work to improve, and your comments serve as valuable feedback for our team.
While we regret that your experience led to this outcome, we genuinely appreciate the time you spent using PageFly and the detailed feedback you shared. Every review helps us better understand where we need to improve for our merchants.
Thank you again for taking the time to share your experience. We wish you and your business continued success moving forward.
Boo – Customer Success Manager
用到現在已經幾年了，至今客服的回覆速度及效率都算滿快的！今天遇到的客服是Marceal，真的秒解決我的問題，因為我們的主題更新後，pagefly的插件顯示亂碼，客服說必須發佈才能解決，但因以前有時候在其他地方遇到的客服回覆速度很慢，如果先發佈後代表我們的客人都需要看到一團亂碼，但他大概一分鐘就解決了，很感謝！
您好 TrueRaw初肉，
非常感謝您的支持以及多年來對 PageFly 的信任！
很高興得知 Marcel 在您更新主題後，能夠迅速協助解決外掛顯示異常的問題。我們完全理解您擔心顧客看到異常內容的心情，也很開心問題能夠在短時間內順利解決。
我們一定會將您的鼓勵轉達給 Marcel。再次感謝您的支持，未來若有任何需要，我們都非常樂意協助您。
Boo – Customer Success Manager
我々のストアではPageflyを使って一部のニュース記事やランディングページを制作しています。
迅速にページを作ることができ、重宝しています。
パフォーマンスも素晴らしいです。
サポートも非常に迅速かつ正確で、中でもSyedさんは問題解決に向けてとても親身にサポートしてくれました。
ありがとうございます。
COTANTIN様
この度は素晴らしいレビューをいただき、誠にありがとうございます。
PageFlyがニュース記事やランディングページの作成にお役立ていただけていること、またパフォーマンスにもご満足いただけていることを大変嬉しく思います。
さらに、Syedのサポートについてお褒めのお言葉をいただきありがとうございます。お客様のお力になれたことをとても嬉しく思います。
今後とも何かございましたら、いつでもお気軽にご連絡ください。
Boo – Customer Success Manager
Thanks to Eli of pagefly team for his help, he helped me with two problems with professional skills and taught me how to deal with this problem next time. Thank you very much Eli
Hi DJI México,
Thank you so much for your support and for choosing PageFly!
We're truly grateful to have you as part of the PageFly community. If you ever have any questions or need assistance, our support team is always here and happy to help.
We look forward to supporting you on your PageFly journey!
Boo – Customer Success Manager
Dami was quick to help fix my code and very informative on all my questions.
Hi Huna Loa,
Thank you so much for your wonderful feedback and for being with PageFly for about a year!
We're delighted to hear that Dami was able to quickly help fix your code and provide clear, informative answers to all your questions. We'll be sure to share your kind words with Dami!
Thank you for your continued trust and support. We're always here whenever you need assistance.
Boo – Customer Success Manager
With Worker Ayla, this app became very dependable and helped me launch my business. I am very grateful to the Pagefly team!
Hi HidroDrink,
Thank you so much for your wonderful feedback!
We're thrilled to hear that PageFly has been a dependable part of your journey in launching your business. It means a lot to know that Ayla's support made such a positive difference. We'll be sure to share your kind words with her—she'll be delighted to know her dedication had such an impact.
Thank you for trusting PageFly. We wish you continued success with your business, and we're always here whenever you need assistance!
Boo – Customer Success Manager
Yakub was AMAZING and SOOOOO patient. I'm not a super technical person but Yakub stepped in and took care of everything so effortlessly and he was so kind. So happy with the service Yakub provided.
Hi ShapedBae,
Thank you so much for your heartfelt feedback!
We're absolutely delighted to hear that Yakub provided such an outstanding support experience. We understand that not everyone is technical, and it's wonderful to know that Yakub was able to step in, patiently guide you through everything, and make the process feel effortless. We'll be sure to share your incredibly kind words with him—they'll truly make his day!
Thank you for your trust and support. We're always here whenever you need assistance.
Boo – Customer Success Manager
Great assistance as usual. They always support me very quickly!
Hi Il Calendario Filosofico,
Thank you so much for your wonderful feedback and for being a valued PageFly user for about five years!
We're delighted to hear that you've consistently received quick and reliable support from our team. Your long-term trust means the world to us, and we'll continue doing our best to be there whenever you need us.
Thank you again for your continued support!
Boo – Customer Success Manager
Their support is remarkable! Not only does the app work wonderfully, but for the few challenges we had, they jumped to the rescue. Something I have not often encountered. Just awesome.
Hi PARADISE CANVAS PRINTS,
Thank you so much for your wonderful feedback!
We're delighted to hear that both PageFly and our support team have met your expectations. Knowing that we could quickly step in and help whenever challenges arose means a great deal to us.
Thank you for your trust and support. We're always here whenever you need assistance!
Boo – Customer Success Manager
very prompt and quality help. sending a loom was a nice way too help fast!
Hi Maxipoint Cultivation Technologies,
Thank you so much for your thoughtful feedback and for being with PageFly for over six years!
We're delighted to hear that you found our support prompt and helpful. We're especially glad that the Loom video made it easier to explain the solution and get everything resolved quickly. We always look for ways to make our support as clear and efficient as possible.
Thank you for your continued trust and long-term support. We're always here whenever you need assistance.
Boo – Customer Success Manager
