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I think im really good at figuring things out, and I wanted to move the landing page I had built in to a simplified version with Pagefly. Dont Do It. The edits don't apply between views (desktop, mobile, tablet) and it's super frustrating.
Hi there,
We do appreciate your feedback on the App Store. Your feedback helps us to know how we are doing and see the issues of our app to improve it better and better.
We are so sorry for the inconvenience and issues you have encountered with our app. Since the day you left the review, we have been working continuously to improve PageFly to develop more functions and features as well as to make it more user-friendly.
With PageFly, customer satisfaction is always our number one priority and we always try to make this.
Your recommendations and suggestions are always welcome and appreciated.
Please let us know if yo
u have any questions or recommendations for us.
PageFly | Kate - Customer Success Manager
I tried a number of times to reach out and ask for help with a fairly simple problem, with no response. I'm looking for something else. Documentation is a bit thin.
Hi,
I would like to send you our sincere apologies for the frustrating experience with us.
We apologize that our service did not satisfy your expectations.
The very first time of creating and developing was a time when PageFly was still lacking support.
Over the years, we have been improving our support service in both quantity and quality. Currently, our support team is available 24/7/365 whenever you need us.
Along with this, we also improve our app performance to make it run smoothly.
Moreover, we also updated our Help Center and Video tutorials to cover fully almost everything about PageFly.
I wish we will have a chance to support you when you are back.
PageFly | Kate - Customer Success Manager
Not very intuitive, doesn't work very well, and the help from the team is extremely slow, if anything, almost doesn't exist. This is what you get for a free app. I would recommend paying a bit to get something much better.
Thank you for posting a review and we’re truly sorry to hear that your experience was not up to standards. But I really appreciate you bringing this issue to our attention.
For many years, we have been trying so hard to improve PageFly to make it have more features and functions.
We would appreciate another chance to support your business. And today, my team wants to let you know that we would have another opportunity to support you.
With PageFly, you’re always our priority.
PageFly | Kate - Customer Success Manager
No support. Can't edit a page I created.
Thank you a lot for your review for us and thank you for bringing this to our attention. We’re truly sorry you had a bad experience. Thank you for letting us know about this. Your feedback really helped us do better.
We have improved our support team and currently, our support team with nearly 100 operators is always available 24/7/365, anytime you need us.
We have also updated our app for many years to make it better and better.
One day when you are back, we do hope that we will have a precious opportunity to assist you.
PageFly | Kate - Customer Success Manager
Update: Do not ever use this app if your store comes with other plug-in and requires customization. They crash your whole website. After they made amendment, homepage is broken, product details were missing. First thing they will do is to deny deny deny. With poor attitude, talking to me in all capital letters. Horrible experience.
We decided to uninstall this app even though the page design already took us weeks to do. It's just a waste of time. We would undo everything we made on Pagefly.
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Installed the app, designed several product pages which took me weeks to do it. After publishing the pages, we found that hitting add to cart button does NOT refresh cart content. CS@Pagefly told me it's my theme's problem after a couple of seconds, which the theme we've been using for months already and never ran into any technical problems.
Well done. App features are nice but CS quality ruined everything. Consider hiring a more sensible team would help improving on your ratings.
On behalf of the PageFly team, I am sorry for everything that has happened and made you unhappy with our app and support. We did check the conversation very carefully and we totally understood your concern and feeling when issues came.
Day by day, we have improved the PageFly app and developed more features and tried more solutions to make the app work more smoothly.
Along with this, we will train our support team to give them more experience to serve you better.
Thank you for all your feedback and we really appreciate it.
We are here when you need us, anytime.
PageFly | Kate - Customer Success Manager
I got this app to modify product pages.
Could not do it in free.
Paid my $10 and tried to modify a product page but the current content does not show. and they offer me a template. Can't see my current content by shopify to modify the pages I want to modify. AND they have $10 just so I could see it won't work.
On behalf of the PageFly team, I want to send you the deepest apology for everything that made you unhappy with us.
At that time when we receive your review, we were so sad. But your feedback is a huge motivation for us to improve PageFly and support quality. Besides improving our app performance, we also updated the pricing plan to make it more suitable.
Once again, I am sorry for everything and want to let you know that we are always here for you and wait for another chance to assist you in the future.
PageFly | Kate - Customer Success Manager
Extremely annoying to use. Tabs after tabs and not fully customizable. Childs play compared to Gem Pages... If you have high standards for your page, I wouldn't recommend.
Thank you for bringing this matter to our attention. On behalf of the PageFly Team, I am very sorry we failed to meet your expectations.
We do appreciate all feedback you give us so we will improve our app and support better to serve precious customers like you.
Thank you for giving us another opportunity to contact you. We hope to have more chances to assist and help you. Please let us know if you need our support.
PageFly | Kate - Customer Success Manager
This is the worst page builder I have ever used in my life. I created my contact us page through Pagefly, but the customer's email could not be successfully sent to my mailbox. All the methods proposed by their customer service didn't work. And they asked me to clear the Chrome browser cache. I think this is the most absurd. This has nothing to do with browser caching at all. I tried it again with chrome on my second computer and safari on my mobile phone. And it doesn't work. It wasted me a few days. If you need a page builder, I strongly don't recommend pagefly. It looks like a semi-finished product. And customers are not professional, they can't give you a correct reply. This will only waste your time. Please consider carefully before using.
On behalf of the PageFly team, I want to send you the deepest apology for everything that made you disappointed with us.
I'm very sad that you have a problem with our app and what frustrates me more is that the support team at that time couldn't help you fix the problem.
Reading your feedback, I feel your pain and this is my pain too. Therefore, after this, I have updated constantly our support training program to enhance our support quality to avoid the same issue in the future. Our development team is day by day improving the app.
We do hope that we will have another chance to assist you in the future.
Once again, I am sorry for everything and want to let you know that we are always here for you.
PageFly | Kate - Customer Success Manager
Poorly coded, does not work on Internet Explorer and after I have deleted the app it left its code at the website.
Thank you for your feedback for PageFly. Thanks to your feedback, our development team improved PageFly better.
In our app, there is an option that removing codes if you uninstall PageFly from your store, this will help to avoid the issue you mention.
However, currently, PageFly doesn’t support to work on IE browser because IE browser has stopped working this year and since its old working mechanism, PageFly cannot work on it and this is what we do hope that you can kindly understand for us. Moreover, the current user demands on IE is not much and this number is very small.
Once again, I am sorry for anything that made you unhappy and we are always here when you need us.
PageFly | Kate - Customer Success Manager
This app looks great. I have a store and wanted to make it look more professional.. After trying this app for 3 days my whole store went down. I still cannot get it up and running like it was before. I have to close my store and go back to square one to straighten it out and I have ads running.
Hi there,
I would like to send you the deepest apology for any inconvenience and issue you had with our app.
Since the day we got your feedback, we have been trying every day to improve PageFly better in performance as well as support quality.
We feel so sorry at that time we could not able to assist you, and we wish we could do more.
Today, my team wants to let you know that we would have another opportunity to support you. With PageFly, you’re always our priority.
PageFly | Kate - Customer Success Manager