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Customizing the page is so difficult. I kept trying to edit a single page for a couple of hours then gave up and uninstalled it.
I would like to apologize for your bad experience with our app. We are always trying to improve our app to make sure customers have great experiences but it’s clear that we did not accomplish this.
And I do understand your feeling at that time when you had issues with our app and I wish that you contacted us via 24/7 LiveChat so we can assist and support you.
Along with this, I am going to work and discuss with our development team to improve our app to make it more user-friendly.
After calling you to ask about the issues, we really want to have a second chance to support you.
We hope to see you and assist you one day.
PageFly | Kate - Customer Success Manager
don't like t your roles...........................................................................................................................................................
Thank you for leaving us a review on App Store. I feel so sad that you did not contact us via 24/7 live chat support so we could assist you to better understand the issue you had with our app.
I just want to let you know that I and my team are still here, anytime you need, we are always willing to assist you.
Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you soon.
PageFly | Kate - Customer Success Manager
Reason for unintall is that my store URL is not visible in google after I added pagefly. Just like the name my store flied out from google. So many files still there even after I uninstalled the app. I want the developers of this app to please remove unnecessary files from my store.
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app and support. We hold ourselves to a high standard, and we regret that we fell short of your expectations.
Our goal is to always provide our customers with an exceptional experience, and we are disappointed that we did not meet your expectations. We feel so grateful that you take the time to bring your concerns to our attention.
Due to recent changes in the Shopify review display system, we only received your review after it went through a 24-hour verification process. When we received your feedback, we immediately collaborated with our development team to check the ticket and try to contact you with the hope to fix the issue for you. We take your concerns seriously and are committed to making the necessary improvements.
We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right. We value your business with PageFly, and we are committed to providing you with the best possible service.
I look forward to hearing back from you soon.
Best regards,
PageFly | Kate - Customer Success Manager
Terrible app. This app is absolutely zero user friendly and tremendously time consuming to execute simple things.
I hope you are doing well. Since the day you left a review for us on the App Store, we have been trying our best to improve PageFly better.
We take all your feedback seriously and others to develop more features as well as improve our support quality. I truly hope that you can give us another chance to assist you.
When you need us, we are always here.
PageFly | Kate - Customer Success Manager
this is the most useless tool of all. it does not work? I talk to Tony but he seem to be a little slow at answering me and didn't really think he know the software well. I was able to drag and drop but i can't save it nor can i upload the image or write a description of my product. I ask Tony what address can i use to drive traffic to this landing page, he just went silence on me. I'm new here and would like some help but he seem to not be very helpful.
Hi there,
I would like to apologize for your bad experience with our app. We are always trying to improve our app to make sure customers have great experiences but it’s clear that we did not accomplish this.
We truly understand how important the customer experience is so every day, we have been trying nonstop to improve our app and support team.
I really wish that we will have another precious chance to assist you in the future.
PageFly | Kate - Customer Success Manager
This was horrible. I was trying to add some new elements to my product pages. After trying to do it myself I realized my browser safari wouldn't let me type. So I started using it with Firefox. And Firefox couldn't see/use image boxes. So I started watching the outdated tutorials which didn't help at all, not mention there is no instruction with them, just watching what they are doing. Spent a couple of hours working with it and just couldn't figure it out. Having to save and switch between browsers didn't help my opinion either. Three thumbs down.
I hope you are doing well. Thank you so much for your feedback for your experience with PageFly.
Since the day you left a review for us on the App Store, we have been trying our best to improve PageFly better. Regarding the browser, PageFly will work the best on Chrome.
We take all your feedback seriously and others to develop more features as well as improving our support quality. I truly hope that you can give us another chance to assist you.
When you need us, we are always here.
PageFly | Kate - Customer Success Manager
21 mins to find out how to add an image, tried the live chat consultant and all he did was say how sorry he was to know how I feel and offer me links on 'How To' if it takes that long to find out how to edit something that basic then it's a hard pass.
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app.
When we received your review, we immediately called you with the desire to send you our apology and want to have a chance to check the issues and fix all for you but unfortunately, we haven't heard from you till now.
We always aim to deliver a great experience to you, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. I am training my support team to enhance the support quality and to avoid there won't be any support quality issues in the future.
We truly understand your feeling when the issues came and you had to spend a lot of your time with them.
Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you soon.
PageFly | Kate - Customer Success Manager
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Hi There,
When I received your review, I really wanted to know the reason for this review but it’s apparently hard for me to understand why you left a review like this.
I was trying to contact you but I could not. I also checked and saw that you installed PageFly and uninstalled it after a few minutes.
We would really appreciate it if you can give us an opportunity to understand the reason and assist you. Thank you.
PageFly | Kate - Customer Success Manager
Deleted the app and still need to remove ALL coding by myself manually. This is a complete no go! So much work for me now. Also you can only use mailchimp for email actions like newsletter signup on their pages. Very bad app.
On behalf of the PageFly Team, thank you for giving us a review on the App Store.
Regarding what you mentioned in your review about uninstalling PageFly, we do understand that this is not easy work to do because it relates to code. However, we provide a very detailed video tutorial on how to do it, you can check it https://www.youtube.com/watch?v=JXglWmBZiD4&t=4s
And our support team is always willing to help you with all tasks.
What you mentioned in your review is the email actions like newsletter signup, we do have MailChimp and Klaviyo, you can check them. To collect customer emails, we also have Customer and Contact Forms.
Please come back to the live chat from the application so we can continue working on the issue there?
Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you.
Best Regards,
PageFly | Kate - Customer Success Manager
Good idea but the execution is cancerous!
Hello,
Thank you for your feedback on PageFly. We appreciate your time with us.
The early years of creating and developing were a time when PageFly was still lacking a lot of things and thanks to your honest feedback, we have improved our app through more than 20 versions.
Today we do want to have another opportunity to assist you when you come back. We are always here for you when you need us.
PageFly | Kate - Customer Success Manager