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Amazing customer service I have always been thoroughly helped with all issues I've encountered! Would like the user experience to be improved.
Thank you so much for such a detailed review to PageFly. We are so glad that our support team could help you to solve all issues.
Regarding the issue that you mentioned in the review, thank you so much for your recommendation, we are trying our best to improve PageFly better and better to improve user experience and reduce issues as much as possible.
Please feel free to let us know if you have any questions or recommendations.
PageFly | Kate - Customer Success Manager
I experienced several bugs in my product pages, which were raised by my Customers - f.e. "Add to Cart" button stop working. The customer service has been always very good and I got very good support. I wish that the app would be more stable, the bugs are happening two often on my published pages, but still 4 stars because the customer service tries to give a very good support and fast response.
Great until you need to embed forms
On behalf of the PageFly Team, thank you for your feedback on your experience with PageFly.
This is a motivation for us to improve our app better to make it easy to use and more useful for you.
Please let us know if you have any questions or need help.
Have a nice day!
PageFly | Kate - Customer Success Manager
This is the first time I have used this software, it is not very easy to operate, and the customer service response is relatively slow, but the customer service is very patient to answer questions, and give a more convenient method, I think I will operate this software smoothly
Thanks very much for your balanced and fair review for PageFly.
We are so happy that we were able to help you to solve your problems.
We know that when first starting using PageFly, it can make you feel confused, and as you mentioned in the review, it's not very easy to use.
Therefore, we hope that you can use PageFly more and we can work with you on the long road. We also have been trying our best to improve PageFly more friendly and better.
If you have any further questions, please let us know via the Live chat. We are always happy to assist you.
PageFly | Kate - Customer Success Manager
Great builder, all is guided to perform the right way. I created a product page easy and fast. Like the designer flies :)
Thank you so much for your lovely words!
We will keep working hard every day to make our support and app better for you.
If you have any more questions or need further assistance, feel free to reach out. We're always here to help!
Kind regards,
Kate | PageFly Customer Success Manager
I have been on the paid plan for a while. All basic functionalities to set up your page available, excellent customer service - working around the clock and eager to run extra mile to help you out. 4 stars, not 5 for the fact that a few weeks after I downgraded (all pages set, I didn't need a tool for page building) - terms and conditions have changed. Note for new users: if you downgrade to free plan you cannot edit content (typos, phrasing etc) any more on all but 1 page.
There was a bug in the conversion but I contacted the support and the response was highly efficient. I am still exploring it. Just wanted to leave this comment to recognise the customer support team.
Marvelous customer service, they are always with me, helps me a lot. Patient and professional, answer question right away. Great!
Hi,
Thank you so much for taking the time to share your feedback with us, we do appreciate this. We are so happy that we can help you to solve your problems.
Please let me know what we can do for you to improve a 4-star to a 5-star.
Our team will try our best to support you anytime you need.
Feel free to drop messages in the live chat if you have any questions.
PageFly | Kate - Customer Success Manager
I used this app to made a Landing Page, and it looks very nice! Good and fast customer support too!
We were thrilled to read your 4-star review for PageFly. We are so glad that you found PageFly was your choice for building pages.
We are trying to improve PageFly better and better every day. Along with our Support Team which is available 24/7, we also have video tutorials and Help Center to support you so you can have a better experience when using PageFly.
Let me know if you have any questions.
PageFly | Kate - Customer Success Manager
The support is very friendly and the app allows you to customize your pages well. There is a bit of a learning curve, but you can always ask support to help you. I find it a bit fiddly to work with but the pages end up looking great! Thanks to Pagefly for helping me with my site layout!
We are grateful that you took the time out to leave us a review.
As you mentioned in your review, we understand that sometimes, there are some issues when using PageFly and you can find it a bit fiddly to work with, therefore, we have been trying our best to make it easier to use and develop many useful features.
And our support team is here to help you, feel free to let us know if you have any questions or need help.
PageFly | Kate - Customer Success Manager