PageFly 网页构建器提供商
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I worked with PageFly for about three weeks and cannot recommend the app after this experience.
Here is my summary:
On the free plan I built two pages, an advertorial and an offer page.
Only after upgrading to the $18 plan and publishing, I discovered that the header, footer, announcement bar, and scroll to top icon all appear on landing pages even though the corresponding toggles in the settings are disabled. The app simply does not do what its own settings claim to do.
Support responded with CSS snippets I was expected to paste into my theme manually. After several rounds, the support team requested collaborator access to my store and made changes there directly. This fixed the issue for one specific page. Every newly created page exhibits the same bug, and the workaround code has to be added manually each time.
That is not a solution, it is a permanent crutch.
During my research I discovered that this issue has been already documented. It is not a new bug, it is a known and unresolved condition. When I asked for a timeline on the permanent fix, the answer was only "in a future update."
When I announced I would uninstall, support offered me a 30% lifetime discount. Confirmed in writing by a support lead named Dan: "Yes, this discount is lifetime and it will apply to any plan you wish to upgrade to." When I tried to use the discount code, it did not work.
Support's response, verbatim:
"The pricing and discount feature is currently under internal review, and the discount apply feature is expected to reopen around mid-May. If this feature is important for your business right now, you can still proceed with the upgrade first... Once your billing cycle is completed, please feel free to contact our Support team and share the billing details again."
In plain English: pay full price first, contact us again next month, and maybe you will get the discount that was promised to you in writing.
That is not a business practice I am willing to trust.
What I take away from this experience:
• A known core bug that has remained unfixed
• Workarounds that require third party access to the store and leave foreign code in the theme permanently
• A written discount commitment that cannot be redeemed in practice
• Four different support agents in three days, each giving conflicting answers
More then three weeks of work lost. Very frustrating.
Ich nutze Pagefly nun seit knapp einem Monat. Leider bin ich sehr schnell an die Grenzen gestoßen. Einerseits ist das Abrechnungsystem mehr als teuer für 3 Unterseiten 18$ das ist mehr als frech. Wenn ich dann ein Layout im Blog nutzen will muss ich für jeden Beitrag einen Slot zahlen oder 50$ monatlich extra! Der Support ist zwar bemüht aber spricht sehr schlechtes Englisch und die Reaktionszeit ist im Chat sehr langsam so als wenn sie nebenbei zig andere Sachen machen. Ich hatte einen Chat da brauchte die Mitarbeiterin 1 Stunde um zu verstehen dass ihr System keine unterschiedlichen Hintergrundfarben bei Sections kann und ich dies über Pages lösen muss. EIn anders mal schicke ich einen Screenshot der Fehlermeldung und nach 30 Min frägt der Support mitarbeiter dass ich doch bitte die Fehlermeldung im Screenshot markieren soll.... Insgesamt leider sehr buggy und einige Funktionen sind nicht vollständig bedacht. Die Mitarbeiter sind Juniors die ihre eigene Software nicht kennen :( Default Übersetzung geht auch nicht hier muss ein kostenpflichtiges Tool genommen werden um Multilanguage zu aktivieren
Sehr geehrter Kunde,
im Namen meines Teams möchte ich mich aufrichtig für Ihre enttäuschende Erfahrung entschuldigen und Ihnen danken, dass Sie sich die Zeit genommen haben, so ausführliches Feedback zu geben. Wir verstehen Ihren Frust sehr gut, insbesondere in Bezug auf die Preisstruktur, die funktionalen Einschränkungen sowie die Qualität und Reaktionszeit unseres Supports.
Es tut uns leid, dass die App Ihre Erwartungen nicht erfüllen konnte und dass der Support für Sie langsam oder unklar war. Das entspricht nicht unserem Anspruch. Ihr Feedback zu Kommunikation, Reaktionszeit und Produktfunktionen (wie z. B. Einschränkungen bei Sections oder Blog-Nutzung) ist für uns sehr wertvoll und wird intern sorgfältig geprüft, um Verbesserungen vorzunehmen.
Bitte seien Sie versichert, dass wir kontinuierlich daran arbeiten, die Funktionen, das Preismodell sowie die Schulung unseres Teams zu verbessern. Wir würden uns sehr freuen, wenn Sie uns noch einmal die Chance geben, Sie besser zu unterstützen. Kontaktieren Sie uns gerne erneut über den Live-Chat oder per E-Mail, damit wir Ihren Fall genauer prüfen und passende Lösungen finden können.
Vielen Dank für Ihre Offenheit und Geduld. Wir hoffen, Ihr Vertrauen zurückzugewinnen und Ihnen künftig eine deutlich bessere Erfahrung bieten zu können.
Boo – Customer Success Manager
PageFly offers a lot of flexibility and it's very straightforward to use. The free plan is great for starting, getting to know the app and will work wonders if it's a one-product store
Thank you so much for sharing your experience!
If you ever decide to scale or need any support along the way, we’re always here to help.
Kate – Customer Success Manager
PageFly definitely has a learning curve and isn’t the easiest tool to pick up at first. However, once you understand how it works it becomes much easier and very powerful. Some of the tutorials could be more detailed for beginners, but the support team has been excellent and very responsive whenever I’ve needed help.
Thank you so much for your thoughtful feedback and for sharing your experience with us. We truly appreciate it.
We understand that PageFly can feel a bit challenging at the beginning, and we’re sorry for any inconvenience this may have caused. At the same time, we’re really glad to hear that once you became familiar with it, you found the app powerful and easier to use. Your feedback about improving our tutorials for beginners is very valuable, and we will definitely share it with our team to make the learning experience smoother.
We’re also happy to know that our support team has been able to assist you promptly whenever needed. If there’s anything more we can do to improve your experience, please don’t hesitate to reach out via our 24/7 live chat or email — we’re always here to help.
Boo – Customer Success Manager
Very intuitive and complete app. It gives you space to create the page exactly how you want it. The support is very quick and effective: I've spoken with Tam, explained the problem and the techinical team solved it in minutes. Very good service
Thank you for such a thoughtful review!
We’re delighted to hear that you find the app intuitive and complete, and that it gives you the creative freedom you’re looking for.
If you ever need anything else, we’re always ready to assist.
Kate – Customer Success Manager
Amazing pagebuilder. Intuitiv and easy. The Ai-support is soo helpful. But when you need personal help they are there to help or guide you.
Everything about this builder is worldclass.
Just awesome support within minutes. The team even helped me with a custom script to solve my issues. This is just great. Thank you! Highly recommend the app and the dev team.
Thank you for such an amazing review!
Your recommendation means a lot to both our support and dev teams. If you ever need anything else, we’re just a message away.
Kate – Customer Success Manager
Excellent! The online customer service responded very quickly and was very professional, saving me a lot of time. Thank you, Saeed.
It's a very good app. a bit difficult to learn in the beginning. I initially wanted to give 4 stars because the AI is not very smart, however the live chat team is very helpful and quick. It would be also great if we could adjust the images we upload more easily without a third party app.
PageFly's support team is topnotch! I had an issue with code changes not saving, and their agent quickly jumped in, identified the problem, and fixed it for me in real time. Fast, professional, and genuinely helpful. The app is powerful, and the support makes it even better. Highly recommend!
Thank you so much for this fantastic review!
We’re really glad our support team could step in quickly, resolve the issue in real time, and get everything working smoothly for you.
It’s great to hear that you’re enjoying both the power of PageFly and the support behind it. Your recommendation truly means a lot to us — we’re always here whenever you need help 💙
Kate | Customer Success Manager