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Talked to Nora, she was really friendly and really took me by step by step to help me with my problem, amazing support
Thank you so much for sharing your feedback with our app. We are so grateful to have your feedback and we will try hard to support you better and better.
Please don't hesitate to contact us anytime if you need any more help.
Nora - PageFly Team
I'm giving 3 stars because sometimes support is good and sometimes it's really terrible. I think, sometimes they know how to help and other times they don't know how to fix some of the glitches in PageFly. If they ask me one more time to try a different browser (we have multiple staff in multiple countries who are all experiencing the same glitch) I think I might lose my mind :)
I find PageFly good and it has created a good website design for us but it is clunky and can be troublesome. I think maybe it's the best option out there but Shopify... really? This is what you leave us with - all these clunky apps.
Thank you for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback. If there's anything else we can do to help, please let us know!
Emad - PageFly Team
The customer service is excellent, responds instantly and is very friendly, she takes time to understand my problem, you should give Cookie a raise.
Thank you Mark for your amazing review! I am truly happy to be able to assist you with the issue. Your satisfaction is our mission.
If you have any questions or concerns, please do not hesitate to let us know. Have a great day!
Cookie - PageFly Team
Have to say, customer service has been pretty top notch. Unlike a lot of other apps that won't help you with basic issues because it "requires coding," these folks are generous with their time and expertise. Very pleased so far. Thanks!
Very interesting and easy friendly page builder you can tailor specific collection and product pages
My developer used this app for many pages on my site.
When I had an issue (and developer was unavailable).. they were quick to help me resolve it!
I’ve had the app installed on Shopify for months and it just does not load. Not in the Shopify app, not logged in in the Shopify website. Just a blank white screen that says “please wait”.
Customer support has been less than helpful and none of their suggestions have worked.
Hi, I am reaching out regarding the review you gave us.
Firstly, I would like to take responsibility for the poor experience you had and acknowledge that your 1-star review was completely justified. I would like to apologize for the issues you encountered while using PageFly.
We have tried to contact you with the hope to fix the issue for you but we haven’t received any response from you yet.
It is our responsibility to investigate and resolve any problems that arise. Our Development team did fix the Please wait issue so I hope that you can give us a second chance to check our PageFly app again.
I am sorry for everything that made you disappointed and you had to spend a lot of time and effort with them.
We would greatly appreciate the opportunity to assist you again and we are committed to providing you with a better experience. We are eager to make it up to you and we look forward to hearing from you soon.
Best regards,
PageFly | Kate - Customer Success Manager
excellent helpers and amazing customer service! amazing app! i love it its totally worth it! works perfectly
Thank you so much for the wonderful feedback that you gave us.
We really appreciate you being our valued user and for helping to share the words about us. We’re here for you anytime you need us.
Have an amazing day ahead!
Kyo - PageFly Team
I recommend Pagefly to anyone with a store their support
team is so amazing and patient. They took the time that was needed to first understand the point I was trying to convey and gave me great advice and the stuff I needed to make my website work properly. Special thanks to Randy a very kind, sweet, and well-mannered patient young man. Thank you very much
Thank you so much for sharing your experience with us on the Shopify App Store.
We really appreciate your patience which leads to a resolution of your concern. Please let us know what we can do for you in the future.
I wish you a great day!
Randy - PageFly Team
A product is really just as good as the support you receive when you run into any issues. Tyler was simply amazing in providing quality support. Resolved the issue before I could blink. Thanks so much!
Thank you so much for your kind words, it’s a great motivation for me and our team to keep improving ourselves!
It is our pleasure to assist you. Please don't hesitate to reach out whenever you have any concerns.
Have a nice day!
Tyler - PageFly Team