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The recent updates PageFly made to their editor are awful. They took away a lot of necessary functionalities. Although their support team are very responsive, the general team lacks a lot of knowledge of their own product. It took them days just to figure out how to make banner images for the slideshow responsive on all screens and even after back and forth with numerous support team members, I still had to figure it out myself.
On behalf of the team, I would like to apologize for everything that your bad experience with our app and service.
Thank you for staying with us so we can have a chance to support and fix the issues for you.
I will train our support team more to make sure they can provide the best service for you.
Once again, I would like to send our sincere apology to you and we promise to fix all the bugs as quickly as possible.
Please let us know if you need any assistance. We are always here to help you.
PageFly | Kate - Customer Success Manager
The biggest feeling about using Pagefly is that it is very powerful and easy to operate, which can meet the construction needs of our website to the greatest extent.
Pagefly is still the one I have encountered among so many plug-ins in Shopify that can truly solve problems online 7*24 hours a. The suggestions were really prompt and helpful.
Nicely done, I loved Pagefly.
Thank you so much for your kind words, it’s a great motivation for us to improve ourselves!
I’m so glad that our support team is able to make you satisfied to the fullest. It’s all our pleasure to assist you throughout your journey with PageFly.
Rest assured that we will try our best to be a better assistant to you every day!
Have a nice day!
Cookie - PageFly Team
Really helpful and fast respond agents, I can understand it really well after they have assisted me.
Thank you for leaving us feedback on the App Store, we really appreciate your feedback. Your feedback means a lot to us and we are so glad that we can assist you and you are pleased with the result.
It can be not easy to use PageFly, especially for new users, however, if you are familiar with PageFly, you will find it not difficult to use. And our whole PageFly team is trying day and night to work hard to make PageFly more friendly.
We really appreciate it if you have any further recommendations for us.
Please do not hesitate to contact us via Livechat whenever you have any questions.
PageFly | Kate - Customer Success Manager
I used the app to create different customer-specific product pages.
I ran into some problems while doing so but support team was very helpful.
I am on the free plan and they helped me out with a CSS styling issue I was having. I'm not sure if I'll end up using the paid version, but the fact that they took the time to help me speaks volumes. A lot of apps will just point you at a guide that doesn't actually answer your question, even if you're a paid user, let alone a free user.
Thank you for giving us the chance to assist you and thank you again for sharing your experience using PageFly.
Your words provide us Huge encouragement to provide the best Customer Support ever.
Feel free to get back to us if you have any questions.
Max - PageFly team
Angel was top notch. Help solve my issues and showed me many more of the pagefly possibilities. kudos
Thank you for your love and trust in PageFly!
I am so happy that I was able to assist you to fix the issues.
Feel free to drop us a message in Live Chat support in case of any questions, we are happy to help you!
Regards,
PageFly Team | Angel
Great customer service and very helpful through the whole process of fixing our issues. The app is pretty easy to use, I will recommend this to anyone building their shopify.
It has been a pleasure serving you and supplying you with delighted experience. PageFly is committed to providing our customers with only the highest quality delivered through dedicated customer service. And we hope that we can have the pleasure of providing PageFly for you in the forthcoming years.
PageFly | Kate - Customer Success Manager
I used this application for about us page and all products page. I really like this app. It is very useful. Also, they solved my problem very fast. Thank you, Nathan.
trimita.store
This app helped us make responsive and flexible websites that most themes don't offer. Their customer service is also willing to help during any technical difficulties.
Thank you very much for your kind review, we hope to help you whenever you are having trouble, just don't hesitate on contacting us <3
Have a wonderful rest of the day!
Felipe | PageFly team
This app is amazing and support is always there to help you. I needed some coding done and with help of the support team, it was done instantly. Best page builder app
What you think of us is very important and every day we work to improve and deliver the best service to you. Thanks for taking the time to share this opinion with the community of Shopify.
Angel - PageFly Team