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Very annoying support to deal with! That is my #1 concern with apps because if I have problems, I need them fixed asap. Wasted hours of time to figure that out. All I need was a very basic question answered...
Hi Ryan,
I'm contacting you regarding the bad experience with our app. On behalf of our whole team, I would like to send you our sincere apology for everything that made you frustrated.
I know how you felt at that time, I do understand your feeling when you had troubles with our app, and I hope that you can give us a second chance to fix all the bugs and solve all remaining issues with our product.
We would be so happy if you can come back to the Live chat and we are always there to wait for you. Our whole team really wants to assist and support you, Ryan, can you come back? Or we can make the video call if it's convenient for you, I hope that through the video call, we can understand your issues and then I will work with the development team to fix all.
You and your satisfaction are so important to us, and we really don't want to miss a potential customer like you.
Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you.
Best Regards
Kate Nguyen | PageFly | Customer Success Manager
This app is awesome! I got stuck doing a few things and the team always helps me out really quickly. Great customer service :) Definitely recommend
Diese App ist einfach fantastisch. Und der Support hat sich nach einer Minute gemeldet und Nora hat mir sofort geholfen. In 10minuten war alles wieder Perfekt!
Vielen Dank
Thank you so much for taking the time to share your experience at PageFly.
Your feedback is the most meaningful gift for our every working-hard day's effort to provide better products and service to our beloved customers, like you.
Nora - PageFly Team
I feel like this was a bait and switch. I can't make simple updates to the page I made because now it's a ***PRO*** feature?? Really slick guys.
Update. I was on the FREE plan. using one template for one page. Low and behold I'm getting charged $9.95 month now. Delete forever.
Hi,
I am totally sorry for everything that has happened and made you have an unexpected experience with us. We had a chance to assist you but it’s clear that we failed to make you satisfied and this is a big lesson for us.
We have been updating the PageFly app and support to make it work smoothly and developing many new features.
I hope that we will have another chance to assist you.
PageFly | Kate - Customer Success Manager
The support we received from support team is always useful and great. Big thanks to your great work!
Hi Cloris,
Thank you so much for your generous review. It really made my day!
I hope you will have more great experiences with our PageFly app and support.
Cheers,
Zee | PageFly Team
PageFly is amazing! Their customer service team helped me resolve an issue quickly and efficiently. Highly recommend!
Thank you so much for the generous review. It means a lot to me and our team at PageFly. We will try our best to improve our app better as you expect.
Please don't hesitate to drop us a message any time you need help, we will support you anytime you need us.
Nora - PageFly Team
If i could i would give this service 1000000 stars and the service of Sami 2194591249219 stars, thanks for the service guys!!
Recently started using this app to test and create a landing page and has been great so far and customer service has been amazing! I like the features but do wish we had more than 1 limit :D for basic users but i do understand the upgrade elements
Hi Paule!
I just saw you left an amazing review. Thank you so much for your generous review. It was very nice of you. Rest assured that we will keep on improving our services for valued PageFly users like you.
If you have any questions or concerns, feel free to drop us a message in the Live Chat window. We are always ready to help you! 💪
Have a wonderful day, and take care!
Best Regards,
Hamza | PageFly Team
Excellent customer support team! Fast and helped me with my problem pretty quickly and easily. Building the page itself can take some getting used too and navigating your way around will take a few goes. But overall fantastic - and free!
The landing panges from pagefly really pumped my conversions, and the support is great. recommended (: