整体评分
4.9
每个评分等级的数量
  • 95% 的评分是 5 星
  • 3% 的评分是 4 星
  • 0% 的评分是 3 星
  • 0% 的评分是 2 星
  • 1% 的评分是 1 星
2023年12月6日

Not sure why everyone is happy with the customer support.

I use Gempages and wanted to switch due to slow loading times at some of their features. Their support was always incredibly helpful and could even deal with coding issues for me. But to fix the loading times I was willing to pay the premium on Pagefly.

I installed the app yesterday and wanted to simply copy my already existing page. However, on first preview, there was an error message and a clearly false formatted page. So I messaged the support and asked them to set up the app cause I clearly did something wrong.

My first agent took 30 minutes for each response, at times only continuing to work when I asked again, what the progress was and following up with things he needed to continue working. Felt like I had to keep reminding him that I was even there. After almost 2 hours I asked for a different agent because again he forgot about my chat.

Long story short, It's been almost 24 hours. The first error was solved after 4 agents and about 15 hours. I now encountered a second issue with a metafield that worked in Gempages but now doesn't work in PageFly. I'm now on agent 8 (Mind you, in the same chat) who just told me to do what I did before agent 7 told me something else. I do have an idea where the errors lie and an experienced agent would have taken max 30 minutes for the first issue and 5 for the other.

To summarize: They clearly outsurce their support who have minimal idea about the app or its functions. I've seen their support system due to a bad Loom recording, and they chat with up to 10 people at once. Obviously, things will get lost.

I'm back to Gempages.

Friedlies
德国
5个月 人在使用应用
PageFly已回复 2023年12月25日

On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app. We hold ourselves to a high standard, and we regret that we fell short of your expectations.

Our goal is to always provide our customers with an exceptional experience, and we are disappointed that we did not meet your expectations. We feel so grateful that you take the time to bring your concerns to our attention.

We sent you an email but we haven’t received any response from you yet. We take your concerns seriously and are committed to making the necessary improvements.

We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right. I hope that you can give us another chance to assist you to check the issue for you.

We value your business with PageFly, and we are committed to providing you with the best possible service.

I look forward to hearing back from you soon.

Best regards,
PageFly | Kate - Customer Success Manager

2023年12月9日

Extremely disappointed with this app. It lacks the basic functionality to select only main product images, instead pulling images for all variants, which massively slows down page speed. Moreover, the support team's insistence on additional charges to rectify their own bug is unacceptable. Not recommended.

Fitness Avenue
加拿大
大约1年 人在使用应用
PageFly已回复 2023年12月25日

On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app.

Our team has responded to you but we haven’t heard back from you yet. When we received your review, we immediately checked and we take responsibility for this issue from our app.

We always aim to deliver a great experience to you, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right.

We value your business with PageFly, and we are committed to providing you with the best possible service. We hope to hear from you soon so we will together solve the issue.

I will be looking forward to hearing back from you

Best regards,
PageFly | Kate - Customer Success Manager

编辑时间:2023年12月17日

Worst app ever. I paid for and requested service. As a result, many bugs appeared on the site and affected sales. But the developer doesn't try to solve them.

⇒A few days later, I received a message from an agent named Cookie. She was extremely kind and listened more attentively than any other representative I've dealt with.

She stayed up late to help resolve a bug, for which I am very grateful.

While there may still be various issues that could arise, I have updated my review with expectations for the future.

⇒2023/12/18
The person in charge is always on vacation. There are too few staff available to respond to bugs or when urgent bugs occur.

This has affected the store many times.
We honestly disclose that we created the theme on Pagefly. I found it less stressful to buy a paid theme.

UrbanSheek
日本
4个月 人在使用应用
PageFly已回复 2023年12月5日

Hi,

Thank you so much for your review, this really means a lot to me and my team to have your feedback.

I feel so happy that I could able to assist you and work with you to fix the issues. Please rest assured that me and my team are always here for you.

Your success is our mission and we will try our best to do this!

Cookie - PageFly Team

编辑时间:2023年11月22日

PageFly's good reviews aren't relevant to the app's current state. I've been using PageFly for two years and recently it become extremely horrible. If you're ok with working hours on your page and then nothing gets saved, then use PageFly. If you're ok with not being able to publish ANY page (especially the major ones like a landing page) and then having to wait for the next day for the developers to come and fix the issue, then use PageFly. Good luck.

KeexUndies IL Period
阿拉伯联合酋长国
6个月 人在使用应用
PageFly已回复 2023年11月1日

We appreciate you taking the time to write us such a wonderful review. Thank you so much for your warm words.

You may be confident that we'll keep making improvements to our services for passionate PageFly customers like you.

Please get in touch with us if there are any other services we can offer you or questions we can address.

Once again, thank you so much for the review, we are grateful for you!

Best Regards,
Cookie | PageFly Team

2023年9月28日

the worst experience i've had on a shopify app. images on all of our pagefly pages were removed without permission.

whoever we spoke to (orange and taylor) were very quick in concluding that we were the ones who sabotaged ourselves by deleting a file which resulted in wiping out all images. no investigations were conducted to assess who, when and how the file got deleted. no resolution offered. we're on our own.

the last we saw the pagefly pages up and running was just yesterday. our shopify activity logs did not show anyone deleting any files or accessing the pagefly app. i wish the pagefly team had been less dismissive and more helpful in getting the issue investigated or fixed.

looks like no one from pagefly wants to be accountable for this mess. such a horrible experience.

Good Dog People™
新加坡
1年多 人在使用应用
PageFly已回复 2023年10月5日

Firstly, I would like to take responsibility for the poor experience you had and acknowledge that your 1-star review was completely justified.

I would like to apologize for the issues you encountered while using PageFly. We have tried all ways, but unfortunately, we cannot restore the missing images. But we really want to do as best as we can to make up for your loss and assist you whenever you need to upload images or check your pages.

It is our responsibility to investigate and resolve any problems that arise. To avoid such occurrences in the future, I will be working with the Development team to improve our app and I am actively overseeing the training of our support team to elevate the quality of our support.

I am sorry for everything that made you disappointed and you had to spend a lot of time and effort with them.

We would greatly appreciate the opportunity to assist you again and we are committed to providing you with a better experience. We are eager to make it up to you and we look forward to hearing from you soon.

Best regards,
PageFly | Kate - Customer Success Manager

2024年1月15日

I uninstall this because my cart drawer stopped working and updating. Still bugged even on fresh theme.

VisumCast
加拿大
43分钟 人在使用应用
PageFly已回复 2024年2月6日

On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app. We hold ourselves to a high standard, and we regret that we fell short of your expectations.

Our goal is to always provide our customers with an exceptional experience, and we are disappointed that we did not meet your expectations. We feel so grateful that you take the time to bring your concerns to our attention.

We sent you an email but we haven’t received any response from you yet. We take your concerns seriously and are committed to making the necessary improvements.

We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right. I hope that you can give us another chance to assist you to check the issue for you.

We value your business with PageFly, and we are committed to providing you with the best possible service.

I look forward to hearing back from you soon.

Best regards,
PageFly | Kate - Customer Success Manager

2023年10月26日

Le panier ne fonctionne pas correctement depuis 15 jours et PageFly est incapable de réparer cela me renvoyant au créateur du thème qui me réponds que PageFly est entièrement responsable de ce bug et doit faire le nécessaire, or, personne ne semble compétent pour résoudre ce problème et la perte financière à cause de PageFly est conséquente, cette application n'est vraiment pas fiable et peut faire perdre beaucoup d'argent, le support n'est pas capable de prendre en charge correctement les bugs et de rendre compatibles leur application.

Ma Culotte Menstruelle
法国
7个月 人在使用应用
PageFly已回复 2023年11月5日

Je voudrais exprimer mes plus sincères excuses pour votre mauvaise expérience avec notre application.

Nous essayons toujours d'améliorer notre application pour garantir aux clients une expérience exceptionnelle, mais il est clair que nous n'y sommes pas parvenus. J'ai pris beaucoup de temps à lire votre avis et les conversations entre vous et notre équipe pour comprendre les problèmes. Nous nous sentions tellement mal que nous ne pouvions pas vous aider à résoudre complètement les problèmes à ce moment-là.

Nous comprenons vraiment à quel point l'expérience client est importante et c'est pourquoi, chaque jour, nous essayons sans arrêt d'améliorer notre application et notre équipe d'assistance. C'est une grande leçon pour nous de tout améliorer pour mieux vous servir et je souhaite vraiment que nous ayons plus de précieuses chances de vous aider à l'avenir.

N'hésitez pas à nous faire savoir si vous avez des questions ou si vous avez besoin de notre aide. Nous espérons toujours avoir une autre chance précieuse de vous soutenir et de vous aider à l’avenir.

Votre collaboration avec PageFly est grandement appréciée et j'attends avec impatience de vous répondre bientôt.

PageFly | Kate - Responsable du succès client

2024年3月19日

Before, pagefly was good. But now the pagefly app is very poor, their support poor as well. I think now pagefly is a bug factory. They have a lot of issues, they are not fixing those issues, they are making unnecessary updates. I'm facing swatch option issues last few months. But they didn't fix the issue yet.

I'm using Pagefly for my 50+ stores. But now I'm not happy at all!!

Copenhagen Collective
丹麦
2023年5月1日

Sadly we have made a mistake and used this product to design the page on our website. Now they converted it for pages on our website and they charge you every month for keeping the pages active, which is ridiculous. I do not therefore recommend this product, use Shopify, to avoid this extortionate additional fee to your store.

CEMLUX
英国
接近5年 人在使用应用
PageFly已回复 2023年5月17日

I would like to send you my deepest apology for your bad experience with our app.

We are always trying to improve our app to make sure customers have great experiences but it’s clear that we did not accomplish this. At that time you gave us the review, we felt so thankful because you still gave us chances to support you via live chat.

We truly understand how important the customer experience is so everyday, we have been trying nonstop to improve our app and support team. This is a big lesson for us to improve everything to serve you better and I really wish that we will have more precious chances to assist you in the future.

Please don't hesitate to let us know if you have any questions or need our support. We always hope to have another precious chance to support and assist you in the future.

Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you soon.

PageFly | Kate - Customer Success Manager

2023年8月5日

I’ve had the app installed on Shopify for months and it just does not load. Not in the Shopify app, not logged in in the Shopify website. Just a blank white screen that says “please wait”.

Customer support has been less than helpful and none of their suggestions have worked.

Hour X Hour Bath Co
美国
1年多 人在使用应用
PageFly已回复 2023年8月10日

Hi, I am reaching out regarding the review you gave us.

Firstly, I would like to take responsibility for the poor experience you had and acknowledge that your 1-star review was completely justified. I would like to apologize for the issues you encountered while using PageFly.

We have tried to contact you with the hope to fix the issue for you but we haven’t received any response from you yet.

It is our responsibility to investigate and resolve any problems that arise. Our Development team did fix the Please wait issue so I hope that you can give us a second chance to check our PageFly app again.

I am sorry for everything that made you disappointed and you had to spend a lot of time and effort with them.

We would greatly appreciate the opportunity to assist you again and we are committed to providing you with a better experience. We are eager to make it up to you and we look forward to hearing from you soon.

Best regards,
PageFly | Kate - Customer Success Manager