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用到現在已經幾年了，至今客服的回覆速度及效率都算滿快的！今天遇到的客服是Marceal，真的秒解決我的問題，因為我們的主題更新後，pagefly的插件顯示亂碼，客服說必須發佈才能解決，但因以前有時候在其他地方遇到的客服回覆速度很慢，如果先發佈後代表我們的客人都需要看到一團亂碼，但他大概一分鐘就解決了，很感謝！
您好 TrueRaw初肉，
非常感謝您的支持以及多年來對 PageFly 的信任！
很高興得知 Marcel 在您更新主題後，能夠迅速協助解決外掛顯示異常的問題。我們完全理解您擔心顧客看到異常內容的心情，也很開心問題能夠在短時間內順利解決。
我們一定會將您的鼓勵轉達給 Marcel。再次感謝您的支持，未來若有任何需要，我們都非常樂意協助您。
Boo – Customer Success Manager
The Pagefly page helps us convert sales quickly from our ads. It's a very solid user experience and cuts a lot of the friction out of the sales process.
Hi Zeen Go,
Thank you so much for your thoughtful feedback and for being with PageFly for almost four years!
We're delighted to hear that PageFly has helped you create a smoother sales experience and reduce friction for customers coming from your ads. Knowing that our pages are helping support your conversion goals means a lot to us.
We truly appreciate your continued trust and support. We're always here to help you get the most out of PageFly!
Boo – Customer Success Manager
I genuinely can't express how impressed I am with PageFly. From the very beginning, the app has been easy to use and has made building my store so much easier. EVERYTHING is there and it is without feeling overwhelming!!!
What I appreciate most is the customer support.
Every time I've needed help, the team has responded incredibly quickly with friendly, patient, and genuinely helpful advice. You can tell they really care about their users and want to make sure everything works the way it should.
A big thank you to the entire PageFly team for creating such an amazing app and providing such outstanding support. It's rare to find both a great product and a team that's so dedicated to helping their customers succeed. I highly recommend PageFly to anyone looking to build a beautiful Shopify store.
Hi Athlétic Elegancé,
Thank you so much for your thoughtful and detailed review!
We're thrilled to hear that PageFly has made building your store easier while keeping the experience intuitive and enjoyable. It means even more to know that our support team has consistently provided the fast, friendly, and patient assistance you deserve. Your kind words about our dedication truly mean a lot to everyone on the team.
Thank you for your recommendation and for trusting PageFly to be part of your journey. We're always here whenever you need us and look forward to supporting your continued success!
Boo – Customer Success Manager
I have been using the Pagefly app since 2020 but haven't needed to use the chat function until today (July 2026). I wanted to make a change on a page but noticed that all of my pages are now labeled "Legacy" and the edit function is not available. Yakub was very helpful in explaining the change and providing a video on how to begin recreating my pages in Gen2. I will begin doing that today so I don't know how easy or complicated that process is as of yet but I am confident that I will be able to get reliable assistance should I need it.
Yakub was also very patient as at times it took a while for me to reply to his questions/comments.
Hi Knight Forge Studio,
Thank you so much for your detailed and thoughtful feedback, and for being a valued PageFly user since 2020!
We're really glad that Yakub was able to clearly explain the Legacy page changes and provide a helpful video to guide you through getting started with Gen 2. We understand that transitioning older pages can feel a bit overwhelming at first, so it's wonderful to hear that you feel confident moving forward with the support available to you.
We'll also make sure to share your kind words about Yakub's patience and understanding. Taking the time to support our merchants at their own pace is something we truly value.
Thank you again for your continued trust over the years. As you begin recreating your pages in Gen 2, please know that our team is always here and happy to assist whenever you need help.
Boo – Customer Success Manager
PageFly is a very useful page builder app. I had a language redirect issue on my store, and their support team helped me patiently and successfully fixed the problem. The response was professional, fast, and very helpful. I really appreciate their support, and I will continue using PageFly. Highly recommended!
Hi WHOLEHEARTED APPAREL,
Thank you so much for your thoughtful review!
We're delighted to hear that our team was able to help resolve your language redirect issue and provide professional, fast, and patient support throughout the process. It's incredibly rewarding to know that our assistance made a positive difference for your store.
Thank you for your continued trust and recommendation. We truly appreciate your support and look forward to continuing to be part of your journey.
Boo – Customer Success Manager
The software is constantly improving, and the overall experience is really good. While there are a few too many bugs, the saving grace is that technical support is always active and ready to help fix things.
Hi GEEKOM JP,
Thank you so much for taking the time to share your feedback and for being with PageFly for nearly three years!
We're delighted to hear that you've had a positive overall experience and have noticed our continuous improvements. We also appreciate your honest feedback regarding the bugs you've encountered. Please know that we're constantly working to enhance the stability and quality of the app, and your input helps us improve even further.
We're especially glad that our technical support team has been there to assist whenever needed. Thank you for your continued trust and support—we're always here to help.
Boo – Customer Success Manager
Honestly I have mixed feelings using Pagefly, some parts felt a little old school with the manual configurations, another part with the help of AI managed to assist me with the html coding which makes the experience more easy, some fine tuning that I wasn't able to do was assisted by a helpful human support team. Aldwin was very helpful and not pressuring me to respond quickly nor exiting too soon that I am chatting with a bot again just to reconnect with a human for assistance (we've all been there lol), so I am grateful for the help I have received! :)
Hi Blancüre,
Thank you so much for taking the time to share such thoughtful and honest feedback!
We're glad to hear that, while there were some aspects of the builder that felt less intuitive at first, features like AI assistance and our support team helped make the experience smoother. Your comments about the manual configurations are truly appreciated, and we'll share them with our Product team as we continue improving PageFly to make it even more intuitive and user-friendly.
We're especially happy to hear that Aldwin provided the kind of support you were looking for—patient, attentive, and giving you the time you needed without making you feel rushed. We'll be sure to pass along your kind words to him; they'll mean a lot!
Thank you again for your trust and valuable feedback. We're always here whenever you need assistance and look forward to continuing to support you on your PageFly journey.
Boo – Customer Success Manager
I had a great experience using PageFly, and I especially want to thank Brock for the amazing support!
Brock was incredibly professional, patient, and responsive throughout the whole process. He quickly understood my issues and provided clear and effective solutions that helped me solve problems efficiently. His support made the entire experience smooth and stress-free.
PageFly itself is a powerful and flexible tool for building beautiful store pages, and with support like this, it becomes even better.
Highly recommend PageFly and really appreciate Brock’s excellent service!
Hi Acevery,
Thank you so much for your thoughtful review!
We're thrilled to hear that Brock provided such a professional, patient, and responsive support experience. Helping merchants solve challenges efficiently and confidently is exactly what we strive for, and we'll be sure to share your kind words with him.
Thank you for trusting PageFly. We're delighted to know we could make your experience smooth and stress-free, and we're always here whenever you need assistance.
Boo – Customer Success Manager
I've had a great experience using PageFly. The platform is intuitive and makes building pages much easier and more efficient. What impressed me the most is their technical support team. They are incredibly responsive, knowledgeable, and always willing to go the extra mile to help resolve any issues. Overall, PageFly has been a reliable tool, and the excellent customer support makes the experience even better. Highly recommended!
Hi Dr. Rachael Institute,
Thank you so much for your wonderful feedback!
We're delighted to hear that PageFly has helped make your page-building process easier and more efficient. It's especially rewarding to know that our technical support team has consistently provided responsive, knowledgeable, and dedicated assistance whenever needed.
Your support means a lot to us, and we're grateful to be part of your business journey. We're always here whenever you need help.
Boo – Customer Success Manager
DO NOT USE THIS APP!! PageFly's free version corrupted my entire store without warning.
What happened: After a theme update, PageFly made 100+ unauthorized changes to my store (confirmed by Shopify support). My product descriptions disappeared and were replaced with garbage text. My navigation menu was disfigured with missing categories.
Their response: PageFly denied responsibility, claimed they "don't have access" to theme files (contradicted by Shopify's logs), and demanded collaborator access to my store instead of fixing the damage. They refused to provide restoration instructions or compensation.
Business impact: Lost sales, damaged customer experience, damaged business reputation, and wasted hours fighting with support instead of running my business. What I learned: This app is a liability. If something breaks, they disappear.
Don't let them have access to your store, the damage isn't worth it! Shopify, please hold this app accountable for unilateral changes to merchants' stores.
Dear Fashion Scrilla,
On behalf of my team, I would like to sincerely apologize for the frustration and stress you experienced during this incident. We completely understand how concerning it is when unexpected changes appear on your storefront, especially when they impact your business operations and customer experience.
After carefully reviewing the case with our internal team and the information available from Shopify's investigation, we were unable to find evidence confirming that PageFly directly caused the reported "100+ unauthorized changes." Shopify's review of the theme history also did not identify records showing that these changes were made by PageFly. During the investigation, some issues were found to be related to theme updates, third-party applications, and pre-existing storefront configurations, while the affected layouts were later restored using Shopify's native recovery tools.
That said, we fully recognize that the experience itself was disruptive and frustrating. We regret the confusion and concern caused throughout the troubleshooting process. Your feedback has been shared with both our support and product teams, and we are reviewing this case internally to identify any opportunities to improve our communication, investigation process, and overall support experience.
We genuinely appreciate the time and effort you invested in working through this situation with us. If there is any additional information you would like us to review, or if there is anything further we can assist with, please don't hesitate to reach out. We remain committed to supporting you in any way we can.
Thank you again for your feedback and for being a long-time PageFly user.
Boo – Customer Success Manager
