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Deleted my images on the app builder, erased them completely. The images are in the file library inside shopify, yet somehow on pagefly they disappeared.
Disappointing that they don't offer the same functions for a development store. It's common practice to use a development store to build and test new features before deploying them to production.
Good thing is... other page builder apps do allow this.
Dear Riddy representatives,
I am Cookie - Customer Satisfaction Manager at PageFly, I hope you are doing well.
On behalf of the PageFly team, I am sorry for any inconvenience you had with us.
It makes me sad that in fact, PageFly does provide FREE 140 slots for a development store but this information was not delivered to you clearly and carefully. We also sent a detailed email to you to explain this with corresponding screenshots.
Moreover, your store Riddy Staging that you mentioned with our team is in the Shopify Plus plan, not the development store - this is the reason why you cannot see 140 slots free in that store.
Please try to install PageFly in a development store and you will see you have 140 slots free.
I sincerely apologize for your unsatisfactory experience with our app, and from the bottom of our hearts, we want to extend our sincere apologies to you.
Please help me to respond to my email at your earliest convenience as we really take your feedback seriously.
We greatly appreciate your business with PageFly, and I look forward to hearing from you soon.
Feel free to reach out if you have any questions or need assistance.
Been using for 4 months plus, regularly unstable, support not always helpful, sometimes they suggested the solutions that just don't make sense to me as they couldn't reveal what problems they have internally, ok, i got it. Sometimes, too, they don't really read and understand your problem and just simply suggested a solution that is not a solution at all, quality of support just very uneven depends on your problem.
Not very responsive lately. In the beginning they were responsive within 48 hours. Recently, I haven't heard from them in the past 2 weeks and I have submitted multiple requests. Its a shame because it's a fairly good app when it works. My website is very dependent on this app.
It's ok. I liked it until i just noticed someone on my site, who seemed to be referred from PageFly. This didn't make sense and we never approved to be used as a promo tool for them so i clicked the referral link, and it went to a login for pagefly. I assume there is some sort of hidden labelling that pagefly use to promote themselves via our sites unethically....very weird. I am keeping an eye on this.
Hi Paulitta Zito,
I hope you had a great weekend.
As I explained in the previous email, unfortunately, I haven't received a response from you :(
I spent my weekend installing and researching the working mechanism of the Chatra app and to find out a clear answer for you.
I recorded this video: https://www.loom.com/share/6e13041dd12a438bb200f8dc9bbe918f please take a look and you will understand better. Besides that, we commit that this won't affect your customers
I understand what you are worried about, we are also a company doing business and we totally understand your feeling.
However, please be rest assured. We're always here, you're here too, there isn't anything else affecting your customers. We respect our customers, respect you as well as respect your customers.
I hope you can understand, if you have any further questions, please do not hesitate to contact us. We have the Support LiveChat 24/7
I am looking forward to hearing from you.
Kate - Customer Success Manager
5 star for the app, 0 star for customer service team. instead of providing "efficient" answers, please try to answer your customers with useful advices. Thank you for listening.
app is great, but, word of warning: when you update the meta description of a page, in the page list area of the website, the pagefly page content still shows up as the meta description on google search results. meaning its impossible to control your meta description content
I want you to know how happy we are because of your positive experience. Our priority is customer service and PageFly quality. This is a great motivation for us to improve PageFly better and better.
Our Livechat is 24/24, please feel free to contact us should you have any questions.
PageFly | Kate - Customer Success Manager
This app used to be a nice app...but after their updates, the app was broken, even cannot handle basic formatting issues e.g. font size adjustments. Content was missing randomly in our pages. Every time when we reach their CS, they only make excuses and claimed that the issue is resolved but every time it's not resolved. It took us already a week but nothing was resolved. It's difficult for us to move to other apps as we built quite a lot of pages on this app. However, if you are reading this review and hasn't consider which app to go to, stay away from this app. :-(
- Update after a couple of months: Still the issue is there!! You cannot style plain text properly. Their team always say it is our team's fault by copy and pasting text from other site, but indeed we typed in everything on our own or copied text from Notepad, which is ridiculous...
We do appreciate your feedback on the App Store. Your feedback helps us to know how we are doing and see the issues of our app to improve it better and better.
With PageFly, customer satisfaction is always our number one priority and we always try to make this.
All issues you mentioned in your review, me and our whole team were checking and we also contacted you about all issues.
Once again, we are so sorry for making you unsatisfied with our app, we will try our best to make PageFly better and fix all issues of our app.
Your recommendations and suggestions are always welcome and appreciated.
Please let us know if you have any questions or recommendations for us.
PageFly | Kate - Customer Success Manager
Its a pretty good app but i hate the fact they mess things up regularly. im always having to re edit something becuase they messed about with the code. fucntionality keeps changing. images go missing and my all time worst thing. you cant copy any designs youve doen to another page . they make you use "Saved sections" which is just some moronic attempt to increase they revenue. because saved sections count towards your overall page count subscription. ive been using them for a while but i cannot justify the cost for they amount of issues. i dont feel like a valued customer.
On behalf of the PageFly team, I would like to thank you for such detailed feedback on your experience with PageFly.
We feel so sorry that you had a negative experience with our app and from the bottom of our hearts, we would like to send you a sincere apology.
As discussed with you in the Live chat support, I am happy that our team provided an alternative solution, which aligns with your requirements. I'm happy to know that this option resonates with you. In the meantime, we will improve our app to have more powerful features to serve you better.
And I do want to emphasize that at PageFly, we put customer experience and satisfaction on top.
Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you soon. Let us know if you have any questions or need help.
PageFly | Kate - Customer Success Manager
Updated our review based on recent horrible experience with PageFly's customer support. Their support reps have a weird amount of control over the platform that allows their support to make changes to the landing pages that can lead to some serious, critical issues to your theme that can lead to tons of lost revenue. We appreciate their responsive support, but they appear to be very undertrained and make very costly mistakes.
Thank you so much for choosing PageFly and we are happy to hear that our Pricing Plan is beneficial to our customers.
Developing A/B testing feature is one of our top priorities, so I hope you will be the first one to try and experience it once it’s released. Any feedback is welcomed!
We keep improving our app everyday so I hope you will be patient with us. Whenever you’re struggling with optimizing the pages, kindly remember that our support team is online 24/7 to help you with any questions.
Regards,
PageFly | Kate - Customer Success Manager