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I really like the template I found for a homepage. But after I published it, the shopping cart didn't work. I chatted and gave the representative permission to login in. He sent me a short video of his screen and showed me what I needed to do to fix it. I fixed it in 15 seconds. Great support experience.
We are so happy when we read your review on the App Store, thank you so much for it.
Customer satisfaction is the top priority that we always care about, so we are always trying our best to assist.
Regarding the issue you mentioned in your review, it's a theme conflict because each theme has its own working mechanism so sometimes it causes the theme conflict. We are always trying our best to improve this to work more smoothly.
We really appreciate it if you have any further recommendations for us.
PageFly | Kate - Customer Success Manager
This is a really great app. I had to deal with a few bugs but support is fast and friendly... They will, help resolve any issues that arise. :-)
Initially I installed and then right away deleted it because I felt it was too hard to use. But then later I gave it another try and did struggle to figure out their features in the beginning. However, I'll say PageFly is probably the most comprehensive page building app that you can work especially when you have many external apps and you need lots of customization. It is not very user-friendly like many others have mentioned. But it is powerful. I'll also have to shout out to PageFly customer service team. They have been helpful and solved several technical problems for me. The only complaint I have is I wish they will have an upgrade plan with only product page templates at the same price as Silver plan as I actually don't need any other pages other than product pages.
Hi GIN-JA,
On behalf of the PageFly team, I want to say thank you for your review. Your feedback is really specific and detailed.
However, you are mentioning the limitation of creating product pages, I really appreciate it and I save your feedback to discuss more with my team.
In the meantime, if you have any questions or need help, we are always willing to help you. Please do not hesitate to contact us via Live chat.
Have a wonderful day, and stay safe!
Kate | Customer Success Manager at PageFly
The customer service is very attentive and you get answers in the form of videos, which I like a lot since i tried another well-known app, i think this one is the best software on the market. however, it is also expandable, for example it is very annoying that you have to edit all views (mobile/laptop...) one by one.
On behalf of the PageFly team, I would like to thank you a lot for your feedback. We really appreciate your feedback. Your feedback means a lot to us and we are so glad that we can assist you and you are pleased with the result.
Regarding the suggestions that you mentioned in your review, we do understand that editing one by one on each device can make you feel annoyed but for many cases, to make the page responsive on all devices, therefore it’s important to set up on each device. But we will try hard to optimize the process.
And we truly appreciate your trust in us and look forward to working with you more in the future.
Please do not hesitate to contact us via the Live chat whenever you have any questions.
PageFly | Kate - Customer Success Manager
Vian from the support desk was one of the most patient and helpful people I have dealt with while I try to set up my Shopify Store. This app has incredible features and loads of options to customize things just how you want them!
I think the app is great. I need help designing my pages and the PageFly helpdisk is very kind and helpful.
Hello
I hope you are safe and sound. Thank you for leaving PageFly a 4-stars rating, it means a lot to us. While 4-star is certainly not a bad rating, we want you to be totally satisfied.
Please let me know what we can do for you to improve a 4-star to a 5-star.
Have a great day and stay safe!!
Kate
Customer Success Manager at PageFly
Very useful when Shopify themes pages (especially product pages) are not very well designed and you want to customise them. Pagefly helps you make your product pages look exactly the way you want them with almost every customisation option you can think of, which will help you make changes to boost conversion.
However I take one star off as it is quite difficult to figure out how to use this product in the beginning, as there are many page elements and it is unclear how to use them. It can also get very frustrating when you create a page for a particular device but the alignment of your page elements in another device is completely off, and you have to spend time to rework that. Having said that, support is very responsive and helpful whenever you run into any trouble so overall I would definitely recommend.
We were thrilled to read your 4-star review for PageFly. We are so glad that you found PageFly was a fabulous choice for your store.
We can understand that it is not easy to get started to use PageFly and it seemed to make you overwhelmed and confused. And we are trying to improve PageFly better and better every day.
Along with our Support Team which is available 24/7, we also have video tutorials and Help Center to support you so you can have a better experience when using PageFly.
Thank you again for your great feedback, we will base on your feedback to improve PageFly.
Let me know if you have any questions.
Kate - Customer Success Manager at PageFly
This app is really good for making new pages of products, or collection pages, ..
The differents styles are good, maybe they should get more differents page model. You can save differents parts of the page for using it for others pages
There are always people for helping you if you have a problem, they answer very quickly, each time. You can make videos for helping you.
I used this app to help me create a product gallery. So far the work looks amazing and i'm thankful.
Thank you for the review and for taking the time to share your feedback with PageFly. This is a great motivation for us to improve PageFly better and better.
Rest assured that we will keep on improving our services for valued PageFly users like you.
If you have any questions or concerns feel free to contact us in the Live chat window, we are willing to help you.
Thank you for being the best part of PageFly. Have a wonderful day!
Kate - Customer Success Manager at PageFly
Ha sido difícil la primera configuración con mi tema. Se ha podido arreglar pero hay que considerar que al principio puede haber muchos errores de compatibilidad. El equipo de soporte es muy atento y ha podido solucionar todo. Y tiene muchas funciones. Creo sólo sería hacer muchas pruebas antes de publicar las páginas.
We are so happy when we receive your feedback, it means the whole world to all of us. We took all your feedback and we will improve what we are missing.
Our Support team is always willing to help you whenever you need, and your satisfaction is what we always try to achieve.
We also have been trying so hard to improve our app to make PageFly as a helpful and powerful app for you.
Let us know if you have any questions.
PageFly | Kate - Customer Success Manager