PageFly 網頁生成器提供者 , 10,273 則評價
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great customer service, always attended me immediately and helping me a lot, 5 stars because you don't have the option of 10 rs sd
Spent several hours on the chat with support staff specialist Salem. He was fantastic, patient and fixed all my issues. Love the app and now can say I love the support... Pimp yo pages with pagefly now!
On Behalf of the PageFly team, I want to say thank you for your trust, rest assured that we will do continue doing our best to deserve your trust.
Please don't hesitate to contact us anytime if you need any more help.
Salem | PageFly Team
Pagefly makes the customisation of our legacy theme a breeze. Their customer support is great too and managed to help me with several customisations i wanted to make! Highly recommend!
On behalf of the PageFly Team, thank you so much for leaving such a wonderful review for your experience with us.
I am so happy to know that you found PageFly helpful. This is a big motivation for me and my team to try and do better.
Please don't hesitate to let us know if you have any questions or need help.
Cookie - PageFly Team
I would advise pagefly to give Cara here a little raise for her good efforts and incredible speed
Thank you for the loving words you've shared and for being the best part of PageFly!
If you have any questions or concerns, feel free to drop us a message in the Live Chat window. We are always here to help.
Cara | PageFly Team
Why one star ?? They can refuse to assist you with using their app. That is their app and while they can force you off of it, they can refuse to provide you customer service as that is their decision based on their policies. They are saying they will be contacting Shopify to request that the review you made be removed, as they feel it is unreasonable.
At first, you were complaining about the way Shopify charges, blaming all charging problems directly to us, while we just follow Shopify charing policies. At that time, you gave us 1-star review, on which we replied with a detailed answer on the charging situation.
You then deleted that review to clean up the base and get back with new false accusation.
Yes, we, like Shopify or any other self respecting business, have our TOS and we preserve the right to decline service for users who violates it. But we didn’t do that yet. We didn’t force you out of our app.
Yes, if the review is unreasonable, it’s important to bring that to the attention of Shopify to keep the ecosystem healthy. But we didn’t do that yet. We didn’t raise any complains to Shopify.
After you removed your first 1-star review, we though the issue was solved and continued to offer you service normally. But obviously, you just set yourself in some kind of "war mode", which we don't want to waste our time on. We will focus our energy on improving product and serving reasonable customers.
This review will most likely stay which is ok because we want everybody to know the truth behind this case. Looking at other reviews and our overall score, we strongly believe that customers can make a right judgement about our product and service quality.
was creating the parrelx effect, was confused as on the tutorial doesn't explain that the effect is only viewable on the live view published page :)
Thank you for your feedback with your honest words, we do appreciate that.
Regarding the video tutorial you mentioned in the review, we are so sorry for making you confused.
I also had a meeting with the video tutorial team and we have just created a new video tutorial here about the Parallax effect
https://youtu.be/mfGDJ396Q0s
I hope this new video will answer your confusion.
We would love it if you can share more recommendations with us so we can improve our app as well as service better.
If you need any help, please drop messages in the Live chat, we are always willing to support you.
PageFly | Kate - Customer Success Manager
Lets you customize your page quickly, yet offer the ability to easily integrate your CSS code for deeper customization. Customer service is one of the best I ever used. And the basic plan is free, so you can try it to its full extent without worries. I'm very happy with Pagefly, saved me a lot of work!
Thank you so much for your review, it means a lot to us. It is a pleasure serving you. I really appreciate you taking the time to share your feedback and being so open with us.
And I'm glad you felt satisfied with PageFly. Customer satisfaction is our number one priority and we are trying our best to bring values.
We're happy that you're happy, and we're looking forward to assisting you.
PageFly | Kate - Customer Success Manager
This app works great
It solves many of my problems and makes the site more personal
customer service is also good
It's really lovely and great to know that you found PageFly helpful for you.
And I am so happy that I could able to help you.
Please don't hesitate to let me know if you need any help. I wish you all the best.
Cookie - PageFly Team
Excellent support, very quick response and accurate. The software interface is friendly and works as expected.
Great support, so far so good, even though I think sometimes it is not really obvious to play with the page. It requires a small learning curve.