Overall rating Based on 1705 reviews
Such a great customer service. I use U$2,00 apps with much better customer service. Some pictures and effects doesn't load in some smartphones, they don't know what it is. They sell something they don't know how it works.
Horrible support with the premium plan.
Instructions are not very clear. I try to contact the support but very lazy, did not show interest to solve the problem. They just sent a link to resolve the problem by myself. When I ask why did it now works, the reply was you are not following the instructions correctly. I ask, what I am doing wrong. No reply.
Maybe for free is ok, but I am not sure if it´s worth the money.
This app is really a poor app which overcharge customers in hidden way. Sometime they charge for full premium and then cash back and again charge and make excuse for system error.
You should try this app if you have much money to pay for this pathetic app.
Even they admit they charge while in trial period. Here is the proof. https://ibb.co/tH5xYj8
First of all, on behalf of the whole PageFly team, I'd like to say sorry for the frustration caused.
Yes, we had a bug which allowed us to extend trial period for customers even when they accpeted Shopify charges. That caused misunderstading that we were cheating by charing customer during their trial. The problem is now fixed and we wish you could give us chance to continue the service. But if not, we totally understand and respect your decision.
We wish you good health and luck with your business.
Why one star ?? They can refuse to assist you with using their app. That is their app and while they can force you off of it, they can refuse to provide you customer service as that is their decision based on their policies. They are saying they will be contacting Shopify to request that the review you made be removed, as they feel it is unreasonable.
At first, you were complaining about the way Shopify charges, blaming all charging problems directly to us, while we just follow Shopify charing policies. At that time, you gave us 1-star review, on which we replied with a detailed answer on the charging situation.
You then deleted that review to clean up the base and get back with new false accusation.
Yes, we, like Shopify or any other self respecting business, have our TOS and we preserve the right to decline service for users who violates it. But we didn’t do that yet. We didn’t force you out of our app.
Yes, if the review is unreasonable, it’s important to bring that to the attention of Shopify to keep the ecosystem healthy. But we didn’t do that yet. We didn’t raise any complains to Shopify.
After you removed your first 1-star review, we though the issue was solved and continued to offer you service normally. But obviously, you just set yourself in some kind of "war mode", which we don't want to waste our time on. We will focus our energy on improving product and serving reasonable customers.
This review will most likely stay which is ok because we want everybody to know the truth behind this case. Looking at other reviews and our overall score, we strongly believe that customers can make a right judgement about our product and service quality.
Very inconsistent system, where it ends up disrupting sales! Could improve the application regarding stability
Wow - what happened?!
I started using Pagefly about a month ago and was so happy with how easy it was to make pages look about 100x better than the standard Shopify styling. That all changed when they released a ton of updates - NOTHING WORKS ANYMORE. I have changed the SEO for several pages multiple times, only to find it has reverted back to the template text. Font colors won't display correctly (e.g., shows as gray even though I have selected white), despite the editor showing that I have selected the appropriate color. I have had to redo entire complicated sections piece by piece in an attempt to get things to function correctly again.
Yes, there is a chat function - however, it takes FOREVER to get a response. Not exactly user friendly.
Such a waste of time - I'm looking into other editors and am likely going to make the switch.
Be cautious if you are planning using this App with a translation App as Langify or Langshop. You will LOSE all your translation. Langify translates content (like titles, product description, etc), and then stores it in Metafields. PageFly creates custom layout pages via alternate templates. The alternate templates contain hard coded content, and won't have any of the langify Liquid logic, nor be pulling in the metafields that Langify creates. Also...whenever they are given a bad review, they will move mountains to get you update your review. Once done, haha good luck, they will barely answer ! So this is my final review..As a Shopify Plus account owner, I STRONGLY not suggest this App. It does cause a lot lot of problems.
This app was terrible after the upgrade and customer service was awful. my pages remained broken and I would never use this app again. I had pages go down in the middle of the day and they did nothing to fix it saying they will get back to me in 24 hours. An app that deals with your product pages should not have you wait hours with a broken page. I lost THOUSANDS of dollars with this app! HORRIBLE! I would give it a ZERO if I could.
not recommend, this is a handy app to built a fence page but you must pay 10 bucks every month for that. if you want to modify some contents, without this app you cannot do anything. why there is not a buyout plan ???
Ladybug Blessings Wholesale
I got this app to modify product pages.
Could not do it in free.
Paid my $10 and tried to modify a product page but the current content does not show. and they offer me a template. Can't see my current content by shopify to modify the pages I want to modify. AND they have $10 just so I could see it won't work.