PageFly Landing Page Builder

PageFly Landing Page Builder

by PageFly

Build Impactful, SEO-friendly Landing, Product Page with Ease

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    94% of ratings are 5 stars
  • 4 of 5 stars
    4% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    1% of ratings are 1 stars

All reviews

1 - 10 of 63 reviews

TechLine Stores

Customizing the page is so difficult. I kept trying to edit a single page for a couple of hours then gave up and uninstalled it.

Developer reply

July 12, 2021

I would like to apologize for your bad experience with our app. We are always trying to improve our app to make sure customers have great experiences but it’s clear that we did not accomplish this.

And I do understand your feeling at that time when you had issues with our app and I wish that you contacted us via 24/7 LiveChat so we can assist and support you.

Along with this, I am going to work and discuss with our development team to improve our app to make it more user-friendly.

After calling you to ask about the issues, we really want to have a second chance to support you.

We hope to see you and assist you one day.

PageFly | Kate - Customer Success Manager

Fortify Skincare

The recent updates PageFly made to their editor are awful. They took away a lot of necessary functionalities. Although their support team are very responsive, the general team lacks a lot of knowledge of their own product. It took them days just to figure out how to make banner images for the slideshow responsive on all screens and even after back and forth with numerous support team members, I still had to figure it out myself.

Developer reply

July 12, 2021

On behalf of the team, I would like to apologize for everything that your bad experience with our app and service.
Thank you for staying with us so we can have a chance to support and fix the issues for you.

I will train our support team more to make sure they can provide the best service for you.

Once again, I would like to send our sincere apology to you and we promise to fix all the bugs as quickly as possible.

Please let us know if you need any assistance. We are always here to help you.

PageFly | Kate - Customer Success Manager

Nudists

This app has been preventing us from making edits to our page using a theme we purchased after seeing this product is not the best fit. There is little to no help to figure out how to remove page fly code bits from our page

Developer reply

July 11, 2021

First, I would like to apologize for everything that makes you unhappy and make you have a bad experience
With PageFly, you will need to create new pages from scratch instead of editing existing Shopify pages. Regarding your feedback about the issue of the code, our team is trying to optimize to make them clean, we feel so sorry for this inconvenience.

I hope that we can have another chance to assist and support you to help you to build beautiful and high-converting stores.

PageFly | Kate - Customer Success Manager

POPular Designs and Collectibles

Very annoying support to deal with! That is my #1 concern with apps because if I have problems, I need them fixed asap. Wasted hours of time to figure that out. All I need was a very basic question answered...

Developer reply

May 11, 2021

Hi Ryan,

I'm contacting you regarding the bad experience with our app. On behalf of our whole team, I would like to send you our sincere apology for everything that made you frustrated.

I know how you felt at that time, I do understand your feeling when you had troubles with our app, and I hope that you can give us a second chance to fix all the bugs and solve all remaining issues with our product.

We would be so happy if you can come back to the Live chat and we are always there to wait for you. Our whole team really wants to assist and support you, Ryan, can you come back? Or we can make the video call if it's convenient for you, I hope that through the video call, we can understand your issues and then I will work with the development team to fix all.

You and your satisfaction are so important to us, and we really don't want to miss a potential customer like you.

Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you.

Best Regards
Kate Nguyen | PageFly | Customer Success Manager

Chibebe® NZ

Lost all of a page design because I have a few sites for the same item (territorial sites) and had one open with pagefly so i can edit another to be the same. LOST IT ALL. The copy / paste styles feature doesn't work either, which is worse as i spent the last hour manually trying to mimic my other site so the pages matched. If you copy the content and paste it yourself, it doesn't paste in the same style, so you still have to style it. You also have to try a million times to change a font color etc. Deleting the app asap.

EVOPE NUTRITION

Stay away from this app - we builded every product page with their system and everything worked well - until they made their intern update. From that moment on everything broke down. Our product pages showed other products, the texts were not longer to be seen, the product images and products suggestions were wrong! We reached out to the customer support and were fobbed off with the regular "we will fix it as soon as possible". If you are a shop owner you know what i am talking about: we were loosing customers, our social ads were linked to the wrong products = so we are loosing money for the last 4 days!

PushDryson

#Nothingworks After the new update nothing works. Thank you..... I use Pagefly for a long time and it was very useful but i dont know why you make this many changes without testing it in a beta.. Everything is buggy.. dont work.... realy frustrating

The Lord Of The Magic

GO OUT if you have a BIG STORE. This only works for amateurs stores or with LOW TRAFFIC due problems resolution are too slow and there is PLENTY OF BUGS. IF you manage a BIG STORE... YOU'LL BE IN TROUBLES. NEW UPDATE 16th. April................................ The message received by operator speak it selfs........................." I'm still waiting for a response from our development team. As you may already know, the don't work on weekends so we may have to expect some delay in their response. (to do a find a replace text due users cant do it, and operators intermediate either) They have already been notified about your issue, and will reach you back as soon as possible. My sincere apology for the inconvenience. Your patience is much appreciated Update 16th April. Things are getting worst every day. Operators that don´t have the tools to assist customers after the new update realized by this company recently. Support replies fast.. yes BUT in 80% almost in cases we've received a message that they need forward the issue to the dev team and thats means 24h or MORE! We've discovered new incompatibilites with some apps installed that before their updates works perfectly. Now... NOT ANYMORE. For example, we use WISHLIST and there is a proper code in EVERY PAGE of us. Now, after PageFly Last updates code is not working anymore and we're tired to get always the same message: "Please allow me a couple of mins to see if I can reach anyone from our developmeant team to check on this issue"... and after a day still waiting that dev team will be cappable to do a "find a replace" code in theme... delaying obviously and getting harm seriously by this company. Please, just be careful if you have high traffic due in crash case.... you'll not get the help that you really need ON TIME. Operators are like robots forward 80-90% issues and getting waiting even Platinum customers as us. Let´s see what's next. :( Update 14th April. Sorry but can still voting even neutral due there is repeated issues. Also DEVELOPER team only works a few hours a day (free for 5pm! until next day). So.. if you need assistance on important matters, as for example your homepages has lost styles... simpley, you CAN´T and need to wait between 12-72 hours due weekends it does not works. GREAT! :( Now, for example is 2 pm here in Mexico BUT there is no one available until midnight so... = we can´t continue working because there is some stuff that must to be solved by tech team as, for example, try to figure out (really) why styles are losing everytime we made some modifications now on the new editor. MAN! If you want to run a GLOBAL business you have GLOBAL workers working for you anytime. And, even the support is pretty good for all most cases, you can´t be totally stopped due there is something that only is possible to fix for someone that only works from monday to friday a few hours. You have a lot of customers, your costs to increase your developer team will be rewarded with a (real) quality customers services and also helps A LOT to your customers don´t get stopped due there is something that it does not works at should be. (even repeated issues) Anyway... good luck! You're gonna to need it. Another customer affected by the last PageFly updates.............

Developer reply

April 8, 2021

Firstly, I would like to apologize for everything that makes you unhappy and make you have a bad experience.
Before releasing this new version, even though we tested it many times in the past, there are some bugs we can't be aware of when it is released. This is a big lesson for us and we promise to fix all the bugs and this situation won’t happen again.
Our team is trying days and nights to fix the bugs you mentioned in your review and we really want to have more chances to serve and assist you. We are always willing to help when you need. Please feel free to let us know if you have any further questions or concerns.

PageFly | Kate - Customer Success Manager

Duchesz of Saxeszburg

the response is terrible to questions asked on live chat, I really am not happy with using this app so far

Developer reply

April 8, 2021

Thank you for your review, we do appreciate your feedback on the App Store. Your feedback helps us to know how we are doing and what we need to improve PageFly as well as the service that we provide.

With PageFly, customer satisfaction is always our number one priority and we always strive to get this. And we feel so bad that we could not make you satisfied. I talked to my team about your case and I am also making a training plan to my team to notice all the problems. We will try our best to bring you a good experience with PageFlyl. We took all your thoughts and opinions to heart and we would love to make things right to meet your needs so feel free to reach out to us with any suggestions you wish to share.

Our whole team is also trying to improve PageFly to make it easy to use and more friendly.

Your recommendations and suggestions are always welcome and appreciated.

Have a great day!
PageFly | Kate - Customer Success Manager

Cayman + Company

I installed PageFly and it destroyed my free Shopify theme (debut). I reached out and spoke with Gabriel in PageFly support. He tried to help me, but said there was a big issue and needed to contact a developer. I revoked PageFly's access to my store, bought a new theme and it fixed the issue. I am convinced that if you download the free version of PageFly that they intentionally make it "buggy" so that you have to buy their monthly membership to fix the issues PageFly created to the store during the install of the app.

Developer reply

February 22, 2021

Thank you for your feedback, we do appreciate your time with us and we really want to assist you if you give us the opportunity.
Regarding what you mentioned in your review about theme conflict issues, I would like to say that basically, PageFly works with all Shopify themes; however, each theme has its own working mechanism and they also run in different codes, therefore, with some themes, theme conflict issues can happen (between the theme and PageFly). The theme conflict issues don’t depend on which plans you are. And to solve these theme conflict issues, our Developers who develop PageFly need to check carefully to understand the working mechanism of that theme, and find the spots that we can add code to fix.
For us, no matter what plan the customer uses, we all support enthusiastically and carefully. We always try our best to give our customers the best-supported experiences no matter what plan you are on.

Please let us know if you have any questions. I would be grateful if we can assist you more in the future.

PageFly | Kate - Customer Success Manager

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