PageFly ✦ Landing Page Builder

Hi Maj Šibilja,

I’m Boo, the Customer Support Manager at PageFly.

I wanted to personally apologize for the experience you had with our support team. After reviewing your case, I understand that we did not handle your requirements clearly or efficiently, and I’m sorry for the time and frustration this caused.

Your request was specific: a separate PageFly landing page for advertising, while keeping your existing Shopify product page unchanged, with the same product/variant setup, BOGOS functionality if supported, and an announcement section that appears only on the landing page.

We should have verified these technical requirements and limitations at the beginning instead of giving you conflicting guidance and having you spend hours testing different approaches.

I’m taking ownership of this feedback and will be working with our team to improve how we handle cases like this.

If you’re willing to give us another chance, I’d personally like to help coordinate the next steps with our technical team and make sure we work toward the setup you originally wanted.

As a goodwill gesture, I’d also like to offer you 50% off your next PageFly purchase/upgrade.

I completely understand your frustration, and I hope we can earn back your trust by giving you a much better experience from here.

Best regards,
Boo
Customer Support Manager

Hi VAN VOTZ®,

On behalf of my PageFly team, I'm truly sorry that your experience has been so frustrating. We completely understand how disappointing it is to encounter repeated discrepancies between the editor and your live pages, especially after spending hours working with our support team.

Your feedback is a valuable lesson for us, and we'll make sure this concern is shared with our product and technical teams for further investigation and improvement. We would sincerely appreciate the opportunity to regain your trust and provide you with a smoother experience.

If you're willing, please reach out to our 24/7 live chat or email support again. We're always here and would be grateful for another chance to help.

PageFly | Boo – Customer Success Manager

Hi Sew Sofiasvg,

Thank you so much for your wonderful feedback and recommendation!

We're thrilled to hear that you've been using PageFly for almost a year and have consistently received quick and efficient support. We're especially glad to know that Rasheed was patient and able to help you fix your landing page with a little code. It's great to hear that the screenshots and step-by-step guidance helped you get back on track smoothly.

We'll be sure to share your kind words with Rasheed—he'll be delighted to know his support made such a positive difference!

Thank you for choosing PageFly and for your continued trust and support. We're always here whenever you need assistance!

Boo – Customer Success Manager