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UPDATE:
They replied and advised me to uninstall the application.
After about 15/20 days they contacted me to tell me that the problem was solved and actually now it works very well.
Thank you
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The application is great, but the support service is terrible.
I have a small problem with the app, the dashboard no longer works for me.
I wrote him 3 emails and 2 messages through Shopify, a week later still no one has replied to me.
App seemed to be doing a great job, then about 2-4 weeks ago the page speed dropped. I've tried three times to contact support, but no one has gotten back to me.
Hi, I replied to your E-Mail 14 days ago, but we didn't get any response to it. Can you please check if you received the E-Mail and let me know?
We will definitely give our best to speed up your store.
Regards,
Marc
This developer doesn't respond to questions on slack or email. I need technical help and I have questions about usage fees. I've had the app for a little over a week now and my website speed hasn't improved. I will be cancelling this subscription before I'm hit with more usage fees.
Hello,
we have replied to you in our Live Chat. Can you please contact us again at info@flash-speed.com so I can make sure to get this sorted out?
Eu recomendo, as métricas para computador ficaram ótimas. As métricas para celular foram otimizadas mas ainda falta melhorar o desempenho e acessibilidade, voltarei em algumas semanas para dizer mais !
Very expensive and misleading, money pit. It does what they say, but at an unreasonable and unexpected price, way above $19.90 they advertise. Also, they raised their base prices without warning, when I installed, the base price was $9.90
Hi Anbu Clothing,
for old subscribers, we didn't raise the prices at all. Please write us an E-Mail and we will get this sorted.
This app swiftly resolved our JavaScript issue, resulting in a remarkable improvement in our website's speed and overall performance. Highly recommended!
Great app! Made my store significantly faster.
The app stopped working 3 weeks ago, blank screen. Cleared cookies, cache and even changed browser and still does not work. Tried in a different store and and it works just fine. So the issue is only in our store... Being reaching Clauma support via e-mail and via Shopify form and no answer for 3 weeks already, the app used to work fine but the issue and the lack support will make me delete it. Would not recommend right now.
UPDATE: After some months it seems that support has reappeared and the app has being updated. It now works as expected.
Dear Platanomelón,
we have fixed it and released a new version. Please check again and let us know
I have had the opportunity to engage with the support team over the past week, and I am pleased to acknowledge their remarkable responsiveness and their commendable efforts in enhancing my website's performance. Their prompt and effective communication has truly amazing.
Throughout our interactions, their professionalism and dedication have been consistently evident. Their expertise has translated into tangible improvements for my website, reflecting their commitment to delivering high-quality solutions.
I am genuinely appreciative of the support team's contributions to my project. Their responsive nature and exemplary professionalism make them a standout team in their field. I wholeheartedly recommend their services to anyone seeking top-notch support for their website.
Great response from flash speed team. Increased my website speed from 70 to 91. Also got 2 months free sub as a trial. Great initiative. Thans Marc