리뷰 (76)

전체 평점
3.9
평점 수준당 개수
  • 평점의 71%가 별 5개입니다
  • 평점의 1%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
  • 평점의 4%가 별 2개입니다
  • 평점의 22%가 별 1개입니다
2024년 9월 11일

I have attempted to contact support repeatedly via both chat and email for several days, with no response. This level of disregard for customers is unacceptable, especially for an app that handles crucial aspects of an online store.

While the app may have potential, the complete lack of support makes it unreliable for professional use. I would advise developers to drastically improve their customer service if they want to be taken seriously in the Shopify market.

Unless you are willing to troubleshoot every issue yourself, I suggest looking for alternatives with more responsive customer support.

Sicilus Srl
이탈리아
앱 사용 기간 10개월
답글 Dash Labs SIA개 2024년 10월 10일

Thanks for your review. We have responded to each of your request but it looks like you're not getting our replies. Can you please double check ?

2024년 10월 7일

This is a total rip-off! They billed my account with an excessive amount.

streetmodestore.com

Don't argue with them about this, otherwise they will cleverly bill you.

STREETMODE ™
독일
앱 사용 기간 대략 1년
2024년 9월 3일

"I'm extremely frustrated with Flash Speed Optimizer. As a paid subscriber, I expected my store to be fully optimized, but there's still a 30% unoptimized score on mobile. This is a serious issue since most of my visitors come from mobile, and it's directly impacting my business negatively. Despite multiple emails and chat messages, I've received zero response. This level of neglect is unacceptable. I demand immediate action to optimize my store and compensation for the damage done to my business due to their inaction. Do not trust this app if you value your business!"

PRINT EXPLORE
그리스
앱 사용 기간 29일
답글 Dash Labs SIA개 2024년 10월 10일

Hello,
we have replied to your requests but it looks like you didn't get the replies.
Can you please double check and get back to us via E-Mail info@flash-speed.com

2024년 9월 19일

It simply make all your images to fake board at the first loading, then make lazy loading to img, BUT in may cases java have failing and images not show up. page speed goes up immediately but it totally ruin the view overall. second thig: it makes 1K back links from one IP.
And support is not answering at all.

Alus live - Aludaris.lt
리투아니아
앱 사용 기간 3일
2024년 8월 13일

This developer doesn't respond to questions on slack or email. I need technical help and I have questions about usage fees. I've had the app for a little over a week now and my website speed hasn't improved. I will be cancelling this subscription before I'm hit with more usage fees.

VacationGrabs
미국
앱 사용 기간 7개월
답글 Dash Labs SIA개 2024년 10월 10일

Hello,
we have replied to you in our Live Chat. Can you please contact us again at info@flash-speed.com so I can make sure to get this sorted out?

2024년 11월 19일

Terrible support, due to no support, removed the app and it left code in the site that broke features in my store. Had Shopify support involved with the issue and they responded several days later "we refunded the customer" leaving no regard to get the code removed from my website.

Photo Memory Bracelet LLC
미국
앱 사용 기간 1일
답글 Dash Labs SIA개 2024년 11월 20일

I am sorry for not getting back in time. As of today, your issue seems to be solved. Please let me know if we can help any further.

2024년 11월 1일

Altdaten im Quellcode nach löschen der App. Das führte zu verschiedenen Shop Fehler. Es wurde unteranderem kein Favicon mehr angezeigt und andere Apps wurde im Hintergrund blockiert (z.b. Klaviyo). Damit ist man praktisch gezwungen, die App dauerhaft zu nutzen, weil es sonst zu Problemen im Shop kommt.

bundeswehr-ausrüstung
독일
앱 사용 기간 6개월
2024년 5월 3일

Hi Guys ,
What s change in my bill

About this app
Improve Page Speed for better SEO rankings & Conversion Rates

Billing and usage charges
Billing cycle
........ USD every 30 days

Usage charges
$4,00 of $40,00 USD limit. Resets 18 May 2024.
Bill
Next charge is on 18 May 2024

STREETMODE™
독일
앱 사용 기간 7개월
2024년 3월 25일

Very expensive and misleading, money pit. It does what they say, but at an unreasonable and unexpected price, way above $19.90 they advertise. Also, they raised their base prices without warning, when I installed, the base price was $9.90

Anbu Clothing Brand
세르비아
앱 사용 기간 5개월
답글 Dash Labs SIA개 2024년 3월 26일

Hi Anbu Clothing,
for old subscribers, we didn't raise the prices at all. Please write us an E-Mail and we will get this sorted.

2024년 3월 13일

App seemed to be doing a great job, then about 2-4 weeks ago the page speed dropped. I've tried three times to contact support, but no one has gotten back to me.

Throne Boss Australia
오스트레일리아
앱 사용 기간 7개월
답글 Dash Labs SIA개 2024년 3월 26일

Hi, I replied to your E-Mail 14 days ago, but we didn't get any response to it. Can you please check if you received the E-Mail and let me know?
We will definitely give our best to speed up your store.

Regards,
Marc