Omtaler (76)

Samlet vurdering
3,9
Antall per vurderingsnivå
  • 71 % av vurderingene er 5 stjerner
  • 1 % av vurderingene er 4 stjerner
  • 1 % av vurderingene er 3 stjerner
  • 4 % av vurderingene er 2 stjerner
  • 22 % av vurderingene er 1 stjerner
11. september 2024

I have attempted to contact support repeatedly via both chat and email for several days, with no response. This level of disregard for customers is unacceptable, especially for an app that handles crucial aspects of an online store.

While the app may have potential, the complete lack of support makes it unreliable for professional use. I would advise developers to drastically improve their customer service if they want to be taken seriously in the Shopify market.

Unless you are willing to troubleshoot every issue yourself, I suggest looking for alternatives with more responsive customer support.

Sicilus Srl
Italia
10 måneder bruker appen
Dash Labs SIA svarte 10. oktober 2024

Thanks for your review. We have responded to each of your request but it looks like you're not getting our replies. Can you please double check ?

7. oktober 2024

This is a total rip-off! They billed my account with an excessive amount.

streetmodestore.com

Don't argue with them about this, otherwise they will cleverly bill you.

STREETMODE ™
Tyskland
Rundt 1 år bruker appen
3. september 2024

"I'm extremely frustrated with Flash Speed Optimizer. As a paid subscriber, I expected my store to be fully optimized, but there's still a 30% unoptimized score on mobile. This is a serious issue since most of my visitors come from mobile, and it's directly impacting my business negatively. Despite multiple emails and chat messages, I've received zero response. This level of neglect is unacceptable. I demand immediate action to optimize my store and compensation for the damage done to my business due to their inaction. Do not trust this app if you value your business!"

PRINT EXPLORE
Hellas
29 dager bruker appen
Dash Labs SIA svarte 10. oktober 2024

Hello,
we have replied to your requests but it looks like you didn't get the replies.
Can you please double check and get back to us via E-Mail info@flash-speed.com

19. september 2024

It simply make all your images to fake board at the first loading, then make lazy loading to img, BUT in may cases java have failing and images not show up. page speed goes up immediately but it totally ruin the view overall. second thig: it makes 1K back links from one IP.
And support is not answering at all.

Alus live - Aludaris.lt
Litauen
3 dager bruker appen
13. august 2024

This developer doesn't respond to questions on slack or email. I need technical help and I have questions about usage fees. I've had the app for a little over a week now and my website speed hasn't improved. I will be cancelling this subscription before I'm hit with more usage fees.

VacationGrabs
USA
7 måneder bruker appen
Dash Labs SIA svarte 10. oktober 2024

Hello,
we have replied to you in our Live Chat. Can you please contact us again at info@flash-speed.com so I can make sure to get this sorted out?

1. november 2024

Altdaten im Quellcode nach löschen der App. Das führte zu verschiedenen Shop Fehler. Es wurde unteranderem kein Favicon mehr angezeigt und andere Apps wurde im Hintergrund blockiert (z.b. Klaviyo). Damit ist man praktisch gezwungen, die App dauerhaft zu nutzen, weil es sonst zu Problemen im Shop kommt.

bundeswehr-ausrüstung
Tyskland
6 måneder bruker appen
3. mai 2024

Hi Guys ,
What s change in my bill

About this app
Improve Page Speed for better SEO rankings & Conversion Rates

Billing and usage charges
Billing cycle
........ USD every 30 days

Usage charges
$4,00 of $40,00 USD limit. Resets 18 May 2024.
Bill
Next charge is on 18 May 2024

STREETMODE™
Tyskland
7 måneder bruker appen
25. mars 2024

Very expensive and misleading, money pit. It does what they say, but at an unreasonable and unexpected price, way above $19.90 they advertise. Also, they raised their base prices without warning, when I installed, the base price was $9.90

Anbu Clothing Brand
Serbia
5 måneder bruker appen
Dash Labs SIA svarte 26. mars 2024

Hi Anbu Clothing,
for old subscribers, we didn't raise the prices at all. Please write us an E-Mail and we will get this sorted.

13. mars 2024

App seemed to be doing a great job, then about 2-4 weeks ago the page speed dropped. I've tried three times to contact support, but no one has gotten back to me.

Throne Boss Australia
Australia
7 måneder bruker appen
Dash Labs SIA svarte 26. mars 2024

Hi, I replied to your E-Mail 14 days ago, but we didn't get any response to it. Can you please check if you received the E-Mail and let me know?
We will definitely give our best to speed up your store.

Regards,
Marc

22. februar 2024

Unable to reach anyone. App not working. The comparison page speed does not load at all. Tried emailing 3 times no response. Also if you have something like Pagefly, it will cause issues.

Riderbag Reflective Bike Commuter & Motorcycle Backpacks
USA
13 dager bruker appen
Dash Labs SIA svarte 13. juli 2024

Thank you for your review. Please contact our support or contact Marc in our Slack channel and we will figure out your billing problems