Avaliações (79)

Classificação geral
3,7
Número por nível de avaliação
  • 68% das avaliações são de 5 estrelas
  • 1% das avaliações são de 4 estrelas
  • 3% das avaliações são de 3 estrelas
  • 4% das avaliações são de 2 estrelas
  • 24% das avaliações são de 1 estrelas
15 de fevereiro de 2025

Worst customer service I have ever experienced. I have been reaching out trying to get help with numerous things since I started using the app and I have never received a response.

Sandy Bums Boutique
Estados Unidos
Aproximadamente 1 ano usando o app
16 de janeiro de 2025

I think no one is working on this. I was interested in purchasing the paid plan, but for 4 business days I received 0 support.

Haruhi Beauty
Estados Unidos
6 dias usando o app
1 de novembro de 2024

Altdaten im Quellcode nach löschen der App. Das führte zu verschiedenen Shop Fehler. Es wurde unteranderem kein Favicon mehr angezeigt und andere Apps wurde im Hintergrund blockiert (z.b. Klaviyo). Damit ist man praktisch gezwungen, die App dauerhaft zu nutzen, weil es sonst zu Problemen im Shop kommt.

bundeswehr-ausrüstung
Alemanha
6 meses usando o app
7 de outubro de 2024

This is a total rip-off! They billed my account with an excessive amount.

streetmodestore.com

Don't argue with them about this, otherwise they will cleverly bill you.

STREETMODE ™
Alemanha
Aproximadamente 1 ano usando o app
19 de novembro de 2024

Terrible support, due to no support, removed the app and it left code in the site that broke features in my store. Had Shopify support involved with the issue and they responded several days later "we refunded the customer" leaving no regard to get the code removed from my website.

Photo Memory Bracelet LLC
Estados Unidos
1 dia usando o app
Dash Labs SIA deixou uma resposta 20 de novembro de 2024

I am sorry for not getting back in time. As of today, your issue seems to be solved. Please let me know if we can help any further.

11 de setembro de 2024

I have attempted to contact support repeatedly via both chat and email for several days, with no response. This level of disregard for customers is unacceptable, especially for an app that handles crucial aspects of an online store.

While the app may have potential, the complete lack of support makes it unreliable for professional use. I would advise developers to drastically improve their customer service if they want to be taken seriously in the Shopify market.

Unless you are willing to troubleshoot every issue yourself, I suggest looking for alternatives with more responsive customer support.

Sicilus Srl
Itália
10 meses usando o app
Dash Labs SIA deixou uma resposta 10 de outubro de 2024

Thanks for your review. We have responded to each of your request but it looks like you're not getting our replies. Can you please double check ?

3 de setembro de 2024

"I'm extremely frustrated with Flash Speed Optimizer. As a paid subscriber, I expected my store to be fully optimized, but there's still a 30% unoptimized score on mobile. This is a serious issue since most of my visitors come from mobile, and it's directly impacting my business negatively. Despite multiple emails and chat messages, I've received zero response. This level of neglect is unacceptable. I demand immediate action to optimize my store and compensation for the damage done to my business due to their inaction. Do not trust this app if you value your business!"

PRINT EXPLORE
Grécia
29 dias usando o app
Dash Labs SIA deixou uma resposta 10 de outubro de 2024

Hello,
we have replied to your requests but it looks like you didn't get the replies.
Can you please double check and get back to us via E-Mail info@flash-speed.com

19 de setembro de 2024

It simply make all your images to fake board at the first loading, then make lazy loading to img, BUT in may cases java have failing and images not show up. page speed goes up immediately but it totally ruin the view overall. second thig: it makes 1K back links from one IP.
And support is not answering at all.

Alus live - Aludaris.lt
Lituânia
3 dias usando o app
13 de agosto de 2024

This developer doesn't respond to questions on slack or email. I need technical help and I have questions about usage fees. I've had the app for a little over a week now and my website speed hasn't improved. I will be cancelling this subscription before I'm hit with more usage fees.

VacationGrabs
Estados Unidos
7 meses usando o app
Dash Labs SIA deixou uma resposta 10 de outubro de 2024

Hello,
we have replied to you in our Live Chat. Can you please contact us again at info@flash-speed.com so I can make sure to get this sorted out?

3 de maio de 2024

Hi Guys ,
What s change in my bill

About this app
Improve Page Speed for better SEO rankings & Conversion Rates

Billing and usage charges
Billing cycle
........ USD every 30 days

Usage charges
$4,00 of $40,00 USD limit. Resets 18 May 2024.
Bill
Next charge is on 18 May 2024

STREETMODE™
Alemanha
7 meses usando o app