PageSpeed & Image Optimiser

Company will not reply to any messages or emails.

Update: Only after I left 1-star review, the company did respond with a brief message that didn't clearly answer my question, and then asked me to change my review, but has not replied to my follow up question. I am now trying to use the compress images feature, but an error pops up that I can't read. I believe it wants to ask for more money.

As ...

I’m not going to give them a 1-star as some did because that seems petty. The app seems to work, although I’ve been trusting their analytics to tell me that. My concern is that they have "usage charges," but I have no idea what they’re for. I searched both the FAQ and documentation for "usage," but got nothing. I sent an email asking, but never got a response. I see a number of other reviews that ...

Worst customer service I have ever experienced. I have been reaching out trying to get help with numerous things since I started using the app and I have never received a response.

I think no one is working on this. I was interested in purchasing the paid plan, but for 4 business days I received 0 support.

Terrible support, due to no support, removed the app and it left code in the site that broke features in my store. Had Shopify support involved with the issue and they responded several days later "we refunded the customer" leaving no regard to get the code removed from my website.