Parcel Panel Returns &Exchange

Parcel Panel Returns &Exchange

리뷰 (615)

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4.9
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2024년 1월 2일

good

Dream E-Kart
인도
앱 사용 기간 3개월
2023년 11월 21일

Sehr guter Support. Einfache Bedienung und bei Komplikationen hilft der Support.

Glowmore
독일
앱 사용 기간 24일
2023년 11월 25일

great app and free to use

OTIS VITO
미국
앱 사용 기간 5일
2024년 2월 27일

Just installed the app, so far so good. Just be ready to do most of the configuring yourself. We're going to let it ride with the FREE version a while before upgrading to add automation to the work flows.

Scott Hawaii
미국
앱 사용 기간 대략 21시간
2023년 8월 3일

Setting it up was easy. I was able to follow instructions without assistance. So far it seems to meet the needs of my business, but it's still early days.

All Dogs Go To Compton
미국
앱 사용 기간 대략 6시간
2023년 9월 16일

Love it so far! Going to use my first exchange option on this. Lets see how good it is.

Pretty In Nude
미국
앱 사용 기간 31분
2024년 10월 26일

MUGARURA
캐나다
앱 사용 기간 38분
2025년 1월 16일에 편집됨

SONYA
오스트레일리아
앱 사용 기간 대략 1년
답글 Channelwill개 2024년 3월 11일

Hi Sonya,

Thank you for bringing your concerns to our attention. We understand the frustration you've experienced and would like to address each point you've raised.

1. First and foremost, our app operates under the strict policy of never initiating refunds to customers without explicit authorization from the merchant. We do not have the capability to process refunds without your consent.

2. Regarding the "refund to store credit" setting in the app, rest assured that this instruction is being followed diligently. However, it's important to note that store credit is generated only after the returned goods are received and the refund is completedly initiated through our app. Until then, no store credit is generated, which explains why you haven't found any related records in your Shopify account.

3. The amounts you mentioned are derived from the Shopify Sales report. We recommend a thorough understanding of the logic and interpretation of the sales report. Returns in Shopify refer to a specific concept, and it's crucial to differentiate between returns and refunds. The figures you see in the sales report represent returns, not refunds.

A return is where goods pass from the customer back to you after the customer has bought the goods but decided not to keep them. A return is different from a refund because a return deals with the value of goods, but a refund deals with the value of tender that you issue the customer when you process a return. Sales appear in your sales reports as a positive value for the day that they were made, and returns appear as a negative value for the day that they were processed. The sales reports include sales and returns from open, archived, canceled, and pending orders, as well as draft orders that have been converted into orders.

We encourage you to review the official documentation provided by Shopify for a more detailed explanation. https://help.shopify.com/en/manual/reports-and-analytics/shopify-reports/report-types/default-reports/sales-report

4. We have previously explained that orders marked as "return in progress" in Shopify are not refunded. However, the value of these pending returns is deducted from your sales report, as per Shopify's standard practice.

5. Upon receiving your feedback, our team has been actively engaging with Shopify Support to investigate the matter. We can confirm that our app does not engage in unauthorized refunding to customers without merchant consent.

6. While we maintain that there was no wrongdoing on our part, we acknowledge that there is always room for improvement. This incident has highlighted areas where our app can enhance the clarity and functionality of different return solutions on Shopify platform and we have done the improvement within day.

We value your feedback and are committed to addressing any concerns you may have. Please don't hesitate to reach out if you require further assistance or clarification.

Kind regards,
ParcelPanel Returns & Exchange Team

2023년 9월 22일

BENDOS
독일
앱 사용 기간 3개월
2024년 7월 3일

YOPHIY CURVES
프랑스
앱 사용 기간 17분