Parcel Panel Returns &Exchange

Parcel Panel Returns &Exchange

Built for Shopify
무료 플랜 사용 가능. 7일 무료 체험.
평점(4.9)
리뷰
개발자

하이라이트

속도, 사용 편의성과 판매자 가치에 대한 Shopify의 최고 품질 표준을 충족합니다.

동일 업종 비즈니스에서 인기 있는 앱
  • 미국 소재
귀하의 비즈니스에 적합
  • Shopify 관리자에서 바로 사용 가능

앱 소개

출시됨

2023년 6월 30일

언어

영어

이 앱은 한국어로 번역되지 않았습니다

다음과 호환:

Shippo, Sendcloud, DHL, FedEx, ShipStation, USPS

Make returns and exchanges hassle-free to reduce costs, retain customers and recapture revenue.

Simplify the returns process to turn disappointment into opportunity. ParcelPanel Returns enables you to give customers peace of mind with a self-service return center and email notifications with real-time status updates, necessary shipping instructions, and return labels international, returns, and exchanges management easily and customize your return solutions to encourage exchanges and save lost sales.

Simplify the returns process to turn disappointment into opportunity. ParcelPanel Returns enables you to give customers peace of mind with a self-service return center and email notifications with real-time status updates, necessary shipping instructions, and return labels international, returns, and exchanges management easily and customize your return solutions to encourage exchanges and save lost sales. 더 보기
  • Create a branded experience by return portal/return center, email notifications.
  • Customized refunds (store credit, gift cards) and exchanges with happy returns.
  • Prevent fraud by smart eligibility rules like return window, and return reasons.
  • Integration with Sendcloud, Shippo, DHL, Shipstation, FedEx, QR scan Returns.
  • Seamlessly integrates with Shopify auto-sync loop returns status to Shopify.

요금제

7일 무료 체험

Free

무료 설치

6 returns per month

  • Manage returns in one place
  • Branded and embedded return page
  • Return label
  • Eligibility rules
  • Return reason and analytics
  • Email notifications

Essential

월 $20

60 returns per month, $0.45 per extra return

  • All Free features
  • Flexible return solutions
  • QR code returns
  • Custom domain
  • Return page multi-language
  • Variant exchange
  • Return fee setting

Free

무료 설치

6 returns per month

  • Manage returns in one place
  • Branded and embedded return page
  • Return label
  • Eligibility rules
  • Return reason and analytics
  • Email notifications

Essential

월 $20

60 returns per month, $0.45 per extra return

  • All Free features
  • Flexible return solutions
  • QR code returns
  • Custom domain
  • Return page multi-language
  • Variant exchange
  • Return fee setting

모든 비용은 USD(으)로 청구됩니다. 반복 요금 및 사용 기반 요금은 30일마다 청구됩니다.

리뷰 420개

전체 평점
4.9
평점 수준당 개수
  • 평점의 95%가 별 5개입니다
  • 평점의 3%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
  • 평점의 0%가 별 2개입니다
  • 평점의 0%가 별 1개입니다
2024년 2월 6일

I just started using the app, so far so good, I think its very easy to use and set up :)
Donna was also really kind and helped me with something promptly - thanks for the support! :)

Midmood
오스트리아
앱 사용 기간 5개월
2024년 3월 20일

This apps seems to do it all. Allows you to customize your returns and exchange options. It also has a built in shipping/returns policy. I contacted Parcel Panel Returns & Exchange at 9:30 pm, not sure what i was expecting, but was pleasantly surprised when Dee responded. I had a question about branding and Dee was very helpful, polite and awesome to chat with all while helping me quickly. The entire interaction was less than five minutes.

Turns out, not only is this a good app to use but their customer service is great too.

Terrell's Corner
미국
앱 사용 기간 5일
2024년 3월 8일에 편집됨

DO NOT USE THIS APP!!!

We set up our account to REFUND TO STORE CREDIT - yet unexpected amounts were coming out of our Shopify account without our approval. After looking into where our money was going this app was refunding all payments to customers lodging a return EVEN before the goods were returned from customers.

$7800 was refunded without our consent and furthermore these returns were not shipped back to us from the customer as the refund was issued directly upon approval for the return to me made by the customer. So all in all I have lost my sales + my stock which I can't ensure will be shipped back to me as the refund was made prior to goods being returned and inspected!! WHAT A JOKE OF AN APP!!

SONYA
오스트레일리아
앱 사용 기간 4개월
답글 Channelwill개 2024년 3월 11일

Hi Sonya,

Thank you for bringing your concerns to our attention. We understand the frustration you've experienced and would like to address each point you've raised.

1. First and foremost, our app operates under the strict policy of never initiating refunds to customers without explicit authorization from the merchant. We do not have the capability to process refunds without your consent.

2. Regarding the "refund to store credit" setting in the app, rest assured that this instruction is being followed diligently. However, it's important to note that store credit is generated only after the returned goods are received and the refund is completedly initiated through our app. Until then, no store credit is generated, which explains why you haven't found any related records in your Shopify account.

3. The amounts you mentioned are derived from the Shopify Sales report. We recommend a thorough understanding of the logic and interpretation of the sales report. Returns in Shopify refer to a specific concept, and it's crucial to differentiate between returns and refunds. The figures you see in the sales report represent returns, not refunds.

A return is where goods pass from the customer back to you after the customer has bought the goods but decided not to keep them. A return is different from a refund because a return deals with the value of goods, but a refund deals with the value of tender that you issue the customer when you process a return. Sales appear in your sales reports as a positive value for the day that they were made, and returns appear as a negative value for the day that they were processed. The sales reports include sales and returns from open, archived, canceled, and pending orders, as well as draft orders that have been converted into orders.

We encourage you to review the official documentation provided by Shopify for a more detailed explanation. https://help.shopify.com/en/manual/reports-and-analytics/shopify-reports/report-types/default-reports/sales-report

4. We have previously explained that orders marked as "return in progress" in Shopify are not refunded. However, the value of these pending returns is deducted from your sales report, as per Shopify's standard practice.

5. Upon receiving your feedback, our team has been actively engaging with Shopify Support to investigate the matter. We can confirm that our app does not engage in unauthorized refunding to customers without merchant consent.

6. While we maintain that there was no wrongdoing on our part, we acknowledge that there is always room for improvement. This incident has highlighted areas where our app can enhance the clarity and functionality of different return solutions on Shopify platform and we have done the improvement within day.

We value your feedback and are committed to addressing any concerns you may have. Please don't hesitate to reach out if you require further assistance or clarification.

Kind regards,
ParcelPanel Returns & Exchange Team

2024년 3월 26일

It's just perfect for now! I hope it continues this way. It's fast, efficient, very polite, and free! Don't keep searching; this is the right app :)

Revelmy
스페인
앱 사용 기간 28일
2024년 2월 9일

Okay, 2 words to describe this app: SIMPLY AMAZING

I took time to work with the app to setup all the point before leaving my review. This app is just wonderfull, and the customers service is fast, so fast. I recommend to every e-commerce store on shopify to use the app to setup their returns. You will love it.

PERFEX Industries
캐나다
앱 사용 기간 14일

앱 소개

출시됨

2023년 6월 30일

언어

영어

이 앱은 한국어로 번역되지 않았습니다

다음과 호환:

Shippo, Sendcloud, DHL, FedEx, ShipStation, USPS

Channelwill 제공

Channelwill 정보

평점 5.0

Shopify 앱스토어용 앱 빌드 경력 5년

SHOP 185 G/F HANG WAI IND CTR NO 6 KIN TAI ST TUEN MUN NT, HONG KONG, HK, 999007, HK

지원

메시지 보내기

returns@channelwill.com

이 개발자는 한국어(으)로 직접 지원을 제공하지 않습니다.

이 앱과 비슷한 더 많은 앱 보기

4.7 별 5개 중 총 리뷰 2256개 무료 플랜 사용 가능
Return Label, Store Credit, Exchange, Return Policy, Refunds
4.9 별 5개 중 총 리뷰 34개 무료
Auto returns, exchanges, refunds, return labels & store credit
Built for Shopify
4.9 별 5개 중 총 리뷰 84개 무료 플랜 사용 가능
Ship, track & manage returns. All in one order mgmt solution

앱을 추가하시겠어요?

3일 동안 Shopify 무료 체험