ParcelWILL Returns & Exchange
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Returns that turn to profit by incentivizing exchanges and providing a self-service returns portal.
Returns Management app provides a clear, flow-based solution for handling all returns and returns and exchanges requests from customers. Store owners can create flexible returns policies and returns and exchanges rules for different products based on various scenarios. Customers can easily submit returns and exchanges requests through an embedded public returns portal on the storefront and stay updated on their returns status via automated email notifications.
- Exchanges for different items and flexible refunds (store credit, gift card)
- Self-service returns portal and email notifications to drive customer loyalty
- Unlimited carrier integrations for better return label rates and free pickup
- Support USPS, UPS, Sendcloud, Shippo, DHL, ShipStation, FedEx, DPD, and Evri
- Built for Shopify & Auto-tracking return shipment status
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- Populair bij winkels zoals die van jou
- Gevestigd in de Verenigde Staten
Talen
Engels, Chinees (vereenvoudigd), Chinees (traditioneel), Tsjechisch, Deens, Nederlands, Fins, Frans, Duits, Italiaans, Japans, Koreaans, Noors, Noors (Bokmål), Pools, Portugees (Brazilië), Portugees (Portugal), Spaans, Zweeds, Thais, en Turks
Werkt met
- Klantaccounts
- Checkout
- Shopify-beheercentrum
- DHL
- FedEx
- UPS
- Canada Post
- Hermes UK
Categorieën
Retouropties
Prijs
Free
Gratis
- 6 returns per month
- Manage returns in one place
- Branded return page
- Return labels
- Multi-language
- Return rules
- Email notifications
Essential
$29 /maand
of $276/jaar en bespaar 21%
50 returns per month, $0.45 per extra return
- All Free features
- Flexible customizable refund solutions
- Flexible exchanges
- Restocking fee and return shipping fee
- Better rate labels
- Embedded return page
- Customer account return widget
- Customize page domain
Gratis proefperiode van 7 dagen
Professional
$99 /maand
of $948/jaar en bespaar 20%
200 returns per month, $0.45 per extra return
- All Essential features
- Exchange upsell
- Unlimited carrier connection
- Free pickup
- Workflows
- Auto-track return shipment status
- Returns advanced analytics
- Onboarding support
Gratis proefperiode van 7 dagen
Enterprise
$299 /maand
of $2,868/jaar en bespaar 20%
500 returns per month, $0.45 per extra return
- Returns webhooks
- Custom integrations
- Advanced analytics
- Dedicated priority support
- Customer success manager
Gratis proefperiode van 7 dagen
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Alle betalingen worden in USD gefactureerd. Terugkerende en op gebruik gebaseerde kosten worden om de 30 dagen gefactureerd. Alle prijsopties
Recensies (415)
The customer service is fantastic and the implementation into Shopify is easy and seamless. I desperately wish they had an auto approval feature where the return labels were automatically available in the customer return portal but hopefully they will implement this feature asap.
Easy to implement, great support and cuts my workload down tremendously.
Customer service is excellent, and the Shopify integration is straightforward. Zoey was incredibly helpful in guiding us through the setup.
Hi Team,
Thank you for reaching out and for sharing your valuable feedback. We truly appreciate you taking the time to let us know about your experience with Parcel Panel Return, and our team is fully focused on ensuring your process runs smoothly.
We understand your concern about repetitive steps when using store credit or other alternative return solutions. To ensure accuracy, our system includes multiple return address options. When approving a return request, we kindly ask you to confirm the default return address to prevent any potential errors. Our team will reach out to you via live chat and email at returns@parcelpanel.ltd to better understand your workflow and help streamline these steps.
Additionally, we offer an Automatic Workflow feature that allows you to create customized automation rules, reducing manual tasks and simplifying your return process. We’d be glad to walk you through setting this up if it aligns with your needs.
Regarding the refund amount discrepancy you mentioned with store credit, our system is designed to process refunds strictly based on the actual amount received and the discount rules configured in your store settings. To help us investigate thoroughly, could you please share the relevant order or RMA with our team? This will allow us to promptly review your specific case and ensure everything is functioning as intended.
We’re here to support you every step of the way and look forward to working with you to resolve this. Please don’t hesitate to reach out—we’re just a message away.
Best regards,
Parcel Panel Return Support Team
Ondersteuning
App-ondersteuning aangeboden door CWILL.
Hulpbronnen
Deze ontwikkelaar biedt geen directe ondersteuning in het Nederlands.
Geïntroduceerd
30 juni 2023
Toegang tot gegevens
Deze app heeft toegang nodig tot de volgende gegevens om goed te kunnen werken in je winkel. Ontdek waarom in het privacybeleid van de ontwikkelaar .
Persoonlijke gegevens bekijken:
Klanten, winkeleigenaar
-
Klanten
Naam, e-mailadres, telefoonnummer, fysiek adres, geolocatie, IP-adres, browser en besturingssysteem
-
Winkeleigenaar
Naam, e-mailadres, telefoonnummer, fysiek adres
Winkelgegevens bekijken en bewerken:
Klanten, producten, bestellingen, kortingen, cadeaubonnen, winkeltegoed, Webshop, Shopify-beheercentrum
-
Klanten bewerken
Klantgegevens
-
Producten bewerken
Producten, publicaties van producten op verkoopkanalen, productvermeldingen, voorraad, collecties
-
Bestellingen bewerken
Toegewezen fulfilment, conceptbestellingen, fulfilment beheerd door merchant, alle bestelgegevens, retouren, fulfilment door externe partij
-
Kortingen bewerken
Kortingscodes en promoties
-
Cadeaubonnen bewerken
Cadeaubonnen
-
Winkeltegoed bewerken
Accounts met winkeltegoed, transacties van account met winkeltegoed
-
Webshop bewerken
Metaobjecten, Paginacontent van webshop op een pad dat door de app wordt beheerd, thema
-
Shopify-beheercentrum bewerken
Bestanden
-
Andere gegevens bewerken
Brandinginstellingen voor checkout, landinstellingen, locaties, Shopify Markets-instellingen, product- en variantenvoorraad, Navigatie van webshop, prijsregels
Uitgelicht in
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