Parcel Panel Returns& Exchange
配图图库
亮点
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
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位于美国
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可直接在 Shopify 后台使用
让退货和换货管理变得简单高效,降低成本、留住客户并挽回销售业绩。
简化退货流程,化失望为机遇。ParcelPanel 提供的解决方案能够通过自助退货中心和含有实时状态更新、预设的必要运输说明及退货标签(Return Label)附件的电子邮件通知使您客户放心。轻松集中RMA, 退货和换货管理,定制您的退货解决方案,提供激励鼓励使用换货方案(如支持不同产品换货), 挽回销售和商机。现在立刻使用ParcelPanel Returns & Exchange, 这个AfterShip Returns, Returnly 和 ReturnGo 的最佳替代方案,让退换货管理变得轻松, 有效降低成本, 并轻松挽留客户吧!
- 创建24/7自助退货门户/退货页面, 简化退货和换货流程, 省去反复沟通交流
- 提供灵活的退换货、退款服务, 及实时电子邮件通知
- 通过设置退换货规则、限制可退换产品的SKU/类目/客户/有效期等, 防止欺诈行为
- 通过提前设置退货地址、完善退换货操作指引、自动化Return Label标签生成等节省时间
- 无缝集成Shopify, 自动将退货状态,退款信息,时间线同步至Shopify订单
定价
免费
免费安装
每月6个退货额度
- 在一个地方管理退货
- 品牌化和嵌入式退货页面
- 退货标签
- 资格规则
- 退货原因和分析
- 电子邮件通知
基础版
$20 /月
每月60个退货额度,超出部分每个退货额度0.45美元
- 所有免费版本功能
- 灵活的退货解决方案
- 扫码退货
- 自定义退货页面域名
- 退货页面多语言
- 变体换货
- 退货费设置
7 天免费试用
免费
免费安装
每月6个退货额度
- 在一个地方管理退货
- 品牌化和嵌入式退货页面
- 退货标签
- 资格规则
- 退货原因和分析
- 电子邮件通知
基础版
$20 /月
每月60个退货额度,超出部分每个退货额度0.45美元
- 所有免费版本功能
- 灵活的退货解决方案
- 扫码退货
- 自定义退货页面域名
- 退货页面多语言
- 变体换货
- 退货费设置
7 天免费试用
所有费用均以USD结算。 定期费用和基于使用情况的费用每 30 天收取一次。
434 条评论
I just started using the app, so far so good, I think its very easy to use and set up :)
Donna was also really kind and helped me with something promptly - thanks for the support! :)
This apps seems to do it all. Allows you to customize your returns and exchange options. It also has a built in shipping/returns policy. I contacted Parcel Panel Returns & Exchange at 9:30 pm, not sure what i was expecting, but was pleasantly surprised when Dee responded. I had a question about branding and Dee was very helpful, polite and awesome to chat with all while helping me quickly. The entire interaction was less than five minutes.
Turns out, not only is this a good app to use but their customer service is great too.
DO NOT USE THIS APP!!!
We set up our account to REFUND TO STORE CREDIT - yet unexpected amounts were coming out of our Shopify account without our approval. After looking into where our money was going this app was refunding all payments to customers lodging a return EVEN before the goods were returned from customers.
$7800 was refunded without our consent and furthermore these returns were not shipped back to us from the customer as the refund was issued directly upon approval for the return to me made by the customer. So all in all I have lost my sales + my stock which I can't ensure will be shipped back to me as the refund was made prior to goods being returned and inspected!! WHAT A JOKE OF AN APP!!
Hi Sonya,
Thank you for bringing your concerns to our attention. We understand the frustration you've experienced and would like to address each point you've raised.
1. First and foremost, our app operates under the strict policy of never initiating refunds to customers without explicit authorization from the merchant. We do not have the capability to process refunds without your consent.
2. Regarding the "refund to store credit" setting in the app, rest assured that this instruction is being followed diligently. However, it's important to note that store credit is generated only after the returned goods are received and the refund is completedly initiated through our app. Until then, no store credit is generated, which explains why you haven't found any related records in your Shopify account.
3. The amounts you mentioned are derived from the Shopify Sales report. We recommend a thorough understanding of the logic and interpretation of the sales report. Returns in Shopify refer to a specific concept, and it's crucial to differentiate between returns and refunds. The figures you see in the sales report represent returns, not refunds.
A return is where goods pass from the customer back to you after the customer has bought the goods but decided not to keep them. A return is different from a refund because a return deals with the value of goods, but a refund deals with the value of tender that you issue the customer when you process a return. Sales appear in your sales reports as a positive value for the day that they were made, and returns appear as a negative value for the day that they were processed. The sales reports include sales and returns from open, archived, canceled, and pending orders, as well as draft orders that have been converted into orders.
We encourage you to review the official documentation provided by Shopify for a more detailed explanation. https://help.shopify.com/en/manual/reports-and-analytics/shopify-reports/report-types/default-reports/sales-report
4. We have previously explained that orders marked as "return in progress" in Shopify are not refunded. However, the value of these pending returns is deducted from your sales report, as per Shopify's standard practice.
5. Upon receiving your feedback, our team has been actively engaging with Shopify Support to investigate the matter. We can confirm that our app does not engage in unauthorized refunding to customers without merchant consent.
6. While we maintain that there was no wrongdoing on our part, we acknowledge that there is always room for improvement. This incident has highlighted areas where our app can enhance the clarity and functionality of different return solutions on Shopify platform and we have done the improvement within day.
We value your feedback and are committed to addressing any concerns you may have. Please don't hesitate to reach out if you require further assistance or clarification.
Kind regards,
ParcelPanel Returns & Exchange Team
It's just perfect for now! I hope it continues this way. It's fast, efficient, very polite, and free! Don't keep searching; this is the right app :)
WOuld love this app to have the ability to charge return fees for ALL exchange reasons, but it only allows you to choose one, which doesn't make sense if you need to charge postage for any exchanges. YOu also can't charge return fees for Refunds as well as Exchanges - only one or the other. The interface is user friendly and aesthetically pleasing and price point is good but without these features, I can't use the app.