Parcel Panel Returns& Exchange

Parcel Panel Returns& Exchange

Built for Shopify
提供免費方案。 7 天免費試用。
評分 (4.9)
評價
開發者

特色

符合 Shopify 的最高品質標準,速度快、易於使用,對商家深具價值。

廣受與您同類型的商家愛用
  • 美國商家
專為您的商家量身打造
  • 可直接在 Shopify 管理介面使用

應用程式相關資訊

發布日期

2023年6月30日

語言

英文

這項應用程式尚未翻譯成繁體中文

可與以下項目搭配使用

Shippo, Sendcloud, Order tracking, Insurance, Loyalty

讓退貨和換貨管理變得簡單高效,降低成本、留住客戶並挽回銷售業績。

簡化退貨流程,化失望為機遇。 ParcelPanel 提供的解決方案能夠通過自助退貨中心和含有實時狀態更新、預設的必要運輸說明及退貨標籤(Return Label)附件的電子郵件通知使您客戶放心。輕鬆集中RMA, 退貨和換貨管理,定制您的退貨解決方案,提供激勵鼓勵使用換貨方案(如支持不同產品換貨), 挽回銷售和商機。現在立刻使用ParcelPanel Returns & Exchange, 這個AfterShip Returns、Returnly 和 ReturnGo 的最佳替代方案,讓退換貨管理變得輕鬆, 有效降低成本, 並輕鬆挽留客戶吧!

簡化退貨流程,化失望為機遇。 ParcelPanel 提供的解決方案能夠通過自助退貨中心和含有實時狀態更新、預設的必要運輸說明及退貨標籤(Return Label)附件的電子郵件通知使您客戶放心。輕鬆集中RMA, 退貨和換貨管理,定制您的退貨解決方案,提供激勵鼓勵使用換貨方案(如支持不同產品換貨), 挽回銷售和商機。現在立刻使用ParcelPanel Returns & Exchange, 這個AfterShip Returns、Returnly 和 ReturnGo 的最佳替代方案,讓退換貨管理變得輕鬆, 有效降低成本, 並輕鬆挽留客戶吧! 更多
  • 創建24/7自助退貨門戶/退貨頁面, 簡化退貨和換貨流程, 省去反复溝通交流
  • 提供靈活的退換貨、退款服務, 及實時電子郵件通知
  • 通過設置退換貨規則、限制可退換產品的SKU/類目/客戶/有效期等, 防止欺詐行為
  • 通過提前設置退貨地址、完善退換貨操作指引、自動化Return Label標籤生成等節省時間
  • 無縫集成Shopify,自動把退貨狀態,退款信息,時間綫同步至Shopify訂單

定價

7 天免費試用

免費

免費安裝

每月6個退貨額度

  • 在一個地方管理退貨
  • 品牌化和嵌入式退貨頁面
  • 退貨標籤
  • 資格規則
  • 退貨原因和分析
  • 電子郵件通知

基礎版

月費 $20

每月60個退貨額度,超出部分每个額度0.45美元

  • 所有免費功能
  • 靈活的退貨解決方案
  • 掃碼退貨
  • 自定義退貨頁面域名
  • 退貨頁面多語言
  • 變體交換
  • 退貨費設置

免費

免費安裝

每月6個退貨額度

  • 在一個地方管理退貨
  • 品牌化和嵌入式退貨頁面
  • 退貨標籤
  • 資格規則
  • 退貨原因和分析
  • 電子郵件通知

基礎版

月費 $20

每月60個退貨額度,超出部分每个額度0.45美元

  • 所有免費功能
  • 靈活的退貨解決方案
  • 掃碼退貨
  • 自定義退貨頁面域名
  • 退貨頁面多語言
  • 變體交換
  • 退貨費設置

所有費用均以 USD 計價。 定期費用和依使用量計費方案,均以 30 天為週期收費。

421 則評價

整體評分
4.9
各級評分數量
  • 95% 的評分為 5 顆星
  • 3% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 0% 的評分為 1 顆星
2024年2月6日

I just started using the app, so far so good, I think its very easy to use and set up :)
Donna was also really kind and helped me with something promptly - thanks for the support! :)

Midmood
奧地利
使用應用程式 5個月
2024年3月20日

This apps seems to do it all. Allows you to customize your returns and exchange options. It also has a built in shipping/returns policy. I contacted Parcel Panel Returns & Exchange at 9:30 pm, not sure what i was expecting, but was pleasantly surprised when Dee responded. I had a question about branding and Dee was very helpful, polite and awesome to chat with all while helping me quickly. The entire interaction was less than five minutes.

Turns out, not only is this a good app to use but their customer service is great too.

Terrell's Corner
美國
使用應用程式 5天
編輯時間:2024年3月8日

DO NOT USE THIS APP!!!

We set up our account to REFUND TO STORE CREDIT - yet unexpected amounts were coming out of our Shopify account without our approval. After looking into where our money was going this app was refunding all payments to customers lodging a return EVEN before the goods were returned from customers.

$7800 was refunded without our consent and furthermore these returns were not shipped back to us from the customer as the refund was issued directly upon approval for the return to me made by the customer. So all in all I have lost my sales + my stock which I can't ensure will be shipped back to me as the refund was made prior to goods being returned and inspected!! WHAT A JOKE OF AN APP!!

SONYA
澳洲
使用應用程式 4個月
Channelwill 已回覆 2024年3月11日

Hi Sonya,

Thank you for bringing your concerns to our attention. We understand the frustration you've experienced and would like to address each point you've raised.

1. First and foremost, our app operates under the strict policy of never initiating refunds to customers without explicit authorization from the merchant. We do not have the capability to process refunds without your consent.

2. Regarding the "refund to store credit" setting in the app, rest assured that this instruction is being followed diligently. However, it's important to note that store credit is generated only after the returned goods are received and the refund is completedly initiated through our app. Until then, no store credit is generated, which explains why you haven't found any related records in your Shopify account.

3. The amounts you mentioned are derived from the Shopify Sales report. We recommend a thorough understanding of the logic and interpretation of the sales report. Returns in Shopify refer to a specific concept, and it's crucial to differentiate between returns and refunds. The figures you see in the sales report represent returns, not refunds.

A return is where goods pass from the customer back to you after the customer has bought the goods but decided not to keep them. A return is different from a refund because a return deals with the value of goods, but a refund deals with the value of tender that you issue the customer when you process a return. Sales appear in your sales reports as a positive value for the day that they were made, and returns appear as a negative value for the day that they were processed. The sales reports include sales and returns from open, archived, canceled, and pending orders, as well as draft orders that have been converted into orders.

We encourage you to review the official documentation provided by Shopify for a more detailed explanation. https://help.shopify.com/en/manual/reports-and-analytics/shopify-reports/report-types/default-reports/sales-report

4. We have previously explained that orders marked as "return in progress" in Shopify are not refunded. However, the value of these pending returns is deducted from your sales report, as per Shopify's standard practice.

5. Upon receiving your feedback, our team has been actively engaging with Shopify Support to investigate the matter. We can confirm that our app does not engage in unauthorized refunding to customers without merchant consent.

6. While we maintain that there was no wrongdoing on our part, we acknowledge that there is always room for improvement. This incident has highlighted areas where our app can enhance the clarity and functionality of different return solutions on Shopify platform and we have done the improvement within day.

We value your feedback and are committed to addressing any concerns you may have. Please don't hesitate to reach out if you require further assistance or clarification.

Kind regards,
ParcelPanel Returns & Exchange Team

2024年3月26日

It's just perfect for now! I hope it continues this way. It's fast, efficient, very polite, and free! Don't keep searching; this is the right app :)

Revelmy
西班牙
使用應用程式 28天
2024年2月9日

Okay, 2 words to describe this app: SIMPLY AMAZING

I took time to work with the app to setup all the point before leaving my review. This app is just wonderfull, and the customers service is fast, so fast. I recommend to every e-commerce store on shopify to use the app to setup their returns. You will love it.

PERFEX Industries
加拿大
使用應用程式 14天

應用程式相關資訊

發布日期

2023年6月30日

語言

英文

這項應用程式尚未翻譯成繁體中文

可與以下項目搭配使用

Shippo, Sendcloud, Order tracking, Insurance, Loyalty

由 Channelwill 建置

關於「Channelwill」

平均評分 5.0 顆星

已有 5 年為 Shopify 應用程式商店開發應用程式的經驗

SHOP 185 G/F HANG WAI IND CTR NO 6 KIN TAI ST TUEN MUN NT, HONG KONG, HK, 999007, HK

支援服務

傳送訊息

returns@channelwill.com

開發者無法直接以繁體中文提供支援。

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