Parcel Panel Returns &Exchange
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
- Pricing
-
Free plan available. Free trial available.
- Highlights
- Popular with businesses in United States
- Use directly in Shopify admin
- Rating
- 4.9 (542)
- Developer
- Channelwill
Featured images gallery
Make returns and exchanges hassle-free to reduce costs, retain revenue and drive customers loyalty.
ParcelPanel by Channelwill: simplify the returns process to turn returns into exchanges and store credits. The value and benfits can bring you: measurable returns cost savings, efficiency improvement, actionable insights and data, drive customer loyalty. Returns changemaker!
- Self-service returns portal and email notifications to drive customer loyalty
- Customized refunds (store credit, gift cards) and return fee & label fee
- Auto-approve and exchanges to save time on returns management
- Integration with USPS, Sendcloud, Shippo, DHL, ShipStation, FedEx, DPD, Evri
- Auto-sync loop returns status to Shopify & Auto-tracking return shipment status
- Highlights
- Popular with businesses in United States
- Use directly in Shopify admin
Languages
English
Works with
Checkout, USPS QR Returns, DHL, FedEx, UPS, Canada Post, Hermes UKCategories
Return options
Return management
Labels and packaging
Managing shipments
Pricing
Free
Free to install
6 returns per month
- Unlimited carrier connection
- Branded & embedded return page
- Return labels
- Eligibility rules
- Return reason and analytics
- Email notifications
Essential
$20 / month
or $192/year and save 20%
60 returns per month, $0.45 per extra return
- All Free features
- Flexible return solutions
- QR returns
- Multi-language
- Variant exchange
- Return fee & Label fee
- Unlimited carrier connection
7-day free trial
Professional
$59 / month
or $552/year and save 22%
120 returns per month, $0.45 per extra return
- All Essential features
- Auto-approve
- Auto-track return shipment
- Auto-exchange
- Return rewards
- Unlimited carrier connection
- Onboarding meeting
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (542)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for improving the returns process, noting its user-friendly interface and easy setup. It features customizable returns and exchange options, and a seamless integration with Shopify's shipping/returns policies. The customer support is frequently praised for its responsiveness, especially during holidays and late hours, with special mentions of team members Donna, Jessca, and Kath. This app is valued for its robust features and exceptional support, enhancing both customer satisfaction and operational efficiency.
Great app, great support, the only thing is that I didn't realize that notification emails about returns should be turned on manually.
The up makes it easier to manage returns, but I'm still trying to understand it a little more.
Looked at many apps to compare features and functionality. If you are looking at this one now, do not hesitate in giving it a go. Such a great and easy to use app and the customer service is incredibly quick and to the point. Amazing service from Donna thank you so much!
Support
Channelwill can answer any questions you have about Parcel Panel Returns &Exchange.
Developer
Resources
Launched
June 30, 2023
Featured in
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