Parcel Panel Returns &Exchange
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
- Pricing
-
Free plan available. Free trial available.
- Highlights
- Popular with businesses in United States
- Use directly in Shopify admin
- Rating
- 4.9 (384)
- Developer
- Channelwill
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Improve your returns process by incentivizing exchanges, providing a self-service returns portal.
ParcelPanel Returns and Exchanges by the ParcelPanel Team. Simplify the returns process with an automated return portal, easy return label generation, and AI-powered analytics for a seamless post-purchase experience.
- Exchanges for different items and flexible refunds (store credit, gift card)
- Self-service returns portal and email notifications to drive customer loyalty
- Unlimited carrier integrations for better return label rates and free pickup
- Support USPS, UPS, Sendcloud, Shippo, DHL, ShipStation, FedEx, DPD, and Evri
- Built for Shopify & Auto-tracking return shipment status
- Highlights
- Popular with businesses in United States
- Use directly in Shopify admin
Languages
English
Works with
- Checkout
- Customer accounts
- DHL
- FedEx
- UPS
- Canada Post
- Hermes UK
- USPS Printless Returns
Categories
Return options
Pricing
Free
Free
- 6 returns per month
- Manage returns in one place
- Branded return page
- Return labels
- Multi-language
- Return rules
- Email notifications
Essential
$20 / month
or $192/year and save 20%
60 returns per month, $0.45 per extra return
- All Free features
- Flexible customizable refund solutions
- Flexible exchanges
- Restocking fee and return shipping fee
- Better rate labels
- Embedded return page
- Customer account return widget
- Customize page domain
7-day free trial
Professional
$59 / month
or $552/year and save 22%
120 returns per month, $0.45 per extra return
- All Essential features
- Exchange upsell
- Unlimited carrier connection
- Free pickup
- Workflows
- Auto-track return shipment status
- Returns advanced analytics
- Onboarding support
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (384)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for simplifying the return and exchange process, which boosts customer satisfaction by offering quick solutions and reducing customer inquiries. It integrates smoothly with Shopify, features a user-friendly interface with customizable options, and provides professional templates for return policies. The app includes a free plan and is supported by a responsive, helpful team available even on weekends and holidays.
ParcelPanel's return & exchange service has been a game-changer for our customer experience. Since we started using it, our customers no longer have to go through the hassle of emailing to request returns—everything is streamlined and user-friendly.
What stands out most is how much smoother the process has become. Customers are happier because they get quick resolutions, and the support team is always responsive whenever we need assistance. Issues get sorted out fast, which takes a lot of pressure off our operations.
Overall, it’s been a great solution that improved satisfaction on both ends—our team’s and our customers’. Highly recommend it!
The product is simple and easy to use, with all functions meeting our needs, and the customer service support is very fast.
Wonderful app and a wonderful service. I had a technical problem that customer service managed to help sort out in the space of 5 mins. Thank you.
Support
App support provided by Channelwill.
Resources
Developer
Launched
June 30, 2023
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