The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Smart send is awful to use, I still have no idea how to actually send things. It doesn't talk back to shopify so I'm better off booking orders manually
It doesn't show the correct price for the order, so customers end up paying more taxes as there is no way to edit the shipment value once imported.
Two weeks go by and still no support :-( Struggling with this - it doesn't talk back to Shopify now - so when an order is booked the customer's order isn't updated with tracking or fulfilled. As P2G isn't a courier option in Shopify that then makes it hard to update manually. It used to work (really well) - but hasn't for a few weeks. We have asked for support 3 times but had no resolution.
Good afternoon JohnDyerGallery,
I am very sorry to hear that you are having some trouble using our app, would it be possible for you to contact me directly at Apihelp@parcel2go.com?
I'd like to see if I can get this matter resolved for you, any supporting screenshots to the error would also be appreciated.
Again, I am very sorry for the inconvenience this must have caused.
Parcel2Go Customer Services