Parcel2Go , 18 reviews

Overall rating
3.9
Counts per rating level
  • 39% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 17% of ratings are 3 stars
  • 22% of ratings are 2 stars
  • 17% of ratings are 1 stars
January 19, 2023

Great platform - imports all sales quickly and easily from Shopify for efficient service, creating shipping labels, arranging courier details, and providing tracking links with ease. Great customer service and support lines. Would recommend.

Trading Post Coffee Roasters
United Kingdom
About 3 years using the app
November 25, 2020

this app has helped me to send lots of parcels across the u.k very easily and quickly. it helped me to set up my first online business.

KittyGardensUK
United Kingdom
Over 2 years using the app
Parcel2Go.com replied April 9, 2021

Good afternoon KittyGardensUK,

Thank you for taking your time to review our app, we are glad that you are finding it easy and quick to use.

If you do ever need support with anything or would like some further information please feel free to contact us directly at Apihelp@parcel2go.com.

Thank you.
Tom
Parcel2Go Customer Services

January 11, 2023

Great platform, very user friendly, helpful staff and competitive pricing!

I would recommend using for any business owner as it syncs very well with Shopify!
A*

Kiki Bear
United Kingdom
About 2 years using the app
January 12, 2023

Very easy to use and with the Rule Manager you can set rules so certain weights of products are auto set to certain carriers - so literally you just refresh smart send on their site and it creates all the shipping labels for you from your shopify orders - print them and ship them out - easy!

White Rose Coffee Roasters
United Kingdom
Over 1 year using the app
January 15, 2023

Fabulous app - Been using this App for a while and it does everything i need to run my business! Imports orders automatically adds tracking information, saves me so much time!

laughingfoxproducts
United Kingdom
About 1 year using the app
January 11, 2023

Good interface and easy to use. Also quite a simple process for opening investigations for missing parcels.

BSpoiled
United Kingdom
10 months using the app
March 8, 2021

I had high hopes for this. Although in some respects it saves time (I like the automated despatch notes especially), it does still feel really clunky. I seem to get endless duplicates of orders as if they just keep getting imported and that slows things down as I have to keep deleting the extra ones, ungrouping and regrouping things. It also doesn't seem to remember the settings I put in - I always use DHL Collect and no matter how often I put that as a setting, it still defaults to DHL Drop Off. So - not bad, but definitely lots of room for improvement.

Chow Bella Ltd
United Kingdom
Over 1 year using the app
Parcel2Go.com replied April 9, 2021

Good afternoon Chow Bella,

I am very sorry to hear that you are having some trouble using our app, we would like to fix this on your behalf. Would it be possible for you to send us some example screenshots of the errors you are getting and the email address to your Parcel2Go account to Apihelp@parcel2go.com?

Thank you for your feedback and we appreciate the time taken to leave this, I am hopeful we can find a quick solution for you.

Thank you
Tom
Parcel2Go customer Services

Edited March 10, 2021

Two weeks go by and still no support :-( Struggling with this - it doesn't talk back to Shopify now - so when an order is booked the customer's order isn't updated with tracking or fulfilled. As P2G isn't a courier option in Shopify that then makes it hard to update manually. It used to work (really well) - but hasn't for a few weeks. We have asked for support 3 times but had no resolution.

JohnDyerGallery
United Kingdom
Almost 2 years using the app
Parcel2Go.com replied April 9, 2021

Good afternoon JohnDyerGallery,

I am very sorry to hear that you are having some trouble using our app, would it be possible for you to contact me directly at Apihelp@parcel2go.com?

I'd like to see if I can get this matter resolved for you, any supporting screenshots to the error would also be appreciated.

Again, I am very sorry for the inconvenience this must have caused.

Thank you.
Tom
Parcel2Go Customer Services

September 6, 2022

You get what you pay for, no support for lost or late parcels and absolutly no support contacts. They will also bill you any back or additional charges after the event. Use at your own risk!!

PictureHangers
United Kingdom
About 1 year using the app
Parcel2Go.com replied October 4, 2022

Hi there, I'm ever so sorry to hear that you're having problems with our service. We'd like to see what we can do to help; please email apihelp@parcel2go.com so that we can advise further. Parcel2Go

September 19, 2021

This is a ok and workable free solution. Is not as intuitive as other apps but speeds up the process so I guess its got it's place among other apps in this store. Saying this - it definitely needs improvements and more thought.

Wilsons Pet Food
United Kingdom
About 1 year using the app