Parcel2Go , 18 reviews

Overall rating
3.9
Counts per rating level
  • 39% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 17% of ratings are 3 stars
  • 22% of ratings are 2 stars
  • 17% of ratings are 1 stars
September 19, 2021

This is a ok and workable free solution. Is not as intuitive as other apps but speeds up the process so I guess its got it's place among other apps in this store. Saying this - it definitely needs improvements and more thought.

Wilsons Pet Food
United Kingdom
About 1 year using the app
Edited October 5, 2021

This service is a good idea, but if you have any kind of dispute or need to contact about missing or late deliveries, it is NOT good. I don't rate this service at all and will be looking for an alternative. UPDATE: I have increased this rating by one star because I have received direct assistance from Parcel2Go. They still need to improve their communication when parcels/pallets go astray, as its difficult to keep customers updated when its difficult to get an update from P2G.

FCubed Fitness
United Kingdom
8 months using the app
March 8, 2021

Very easy to use and a better site than the one we are currently using. We has to find another provider as just before Christmas during our busiest time nearly all of the couriers were no longer available and the prices to send the parcels nearly doubled. We contacted them immediately and was advised that these were the only options. We tried them again after the Christmas but the same happened.

DC Equestrian and Pet Ltd
United Kingdom
7 months using the app
Parcel2Go.com replied April 9, 2021

Good afternoon DC Equestrian and Pet Ltd,

Thank you for leaving your review, I am very sorry to hear that some of your favoured services had been removed over the Christmas period.

When we see a change in the services we offer we try our best to provide other suitable alternatives to allow our customers to carry on sending their parcels. On occasions this is not always possible and I am sincerely sorry this has happened, we have introduced a lot of the services we offered previously again. Would it be possible for you to contact us directly at p2gappfeedback@parcel2go.com and I could look into this further on your behalf?

Thank you and again, I am very sorry for the inconvenience caused here.

Tom
Parcel2Go Customer services