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¡Excelent attention from Alex!
Issues have been resolved quickly
OMG. So hard to use. First step is to set my shipping location. But there is NO button for the shipping location.
Hi there!
Thank you for reaching out. Our support team is trying to connect with you to help you sort through this confusion.
You're right, our documentation does say the first step is adding a location. For shops like yours, which do not have Carrier Calculated Shipping (CCS) this step isn't necessary. All shipping rates are connected to your default location. We'll get our documentation fixed.
In the mean time we'll keep trying to connect with you. If you could check your spam folder that would be much appreciated.
Best,
Richard
Extremely adaptable to my peculiar requirements. Support provided is excellent.
The app works great, and support team Richard and Alex responded very quickly and sorted out my questions.
Neat little app that's quite powerful in arranging complex shipping options. Support have been very help and knowledgeable.
This is a very good app that has allowed us to get really precise with our shipping rates.
As well as being a well-written and easy to use app, Parcelify's customer support is responsive and helpful.
Highly recommended.
I thank the entire Parcelify team for the excellent collaboration, I couldn't dream of better.
Everything was done with care and professionalism!
I am rating the Parcelify app 5/5 stars because we have been using it across 3 stores for many years now with no issues. The new version required some getting used to, but we are already seeing the benefits of the new format. It's a solid app, give it a try to see if it meets your needs and continue using without fear that it will 'disappear' in a year or two like others.
I am rating the support team (namely Alex M.) 5/5 stars because of:
Responsiveness (multiple email exchanges within an hour of submitting ticket)
Professionalism (friendly tone, well written messages, clear and concise, never minimizing my problem or passing the buck to Shopify support)
Familiarity (problem identified within two email exchanges, temporary fix put into place immediately)
Solutions (instructions on long term fix delivered within two hours of ticket submission)
Awesome app and awesome company with great support. We have this app on three stores and have always been pleased with the app performance and supports ability to answer all of our questions!
App seems to be working perfectly. We have had no end of problems with customers using our free UK shipping option despite not being located in the mainland UK. But thanks to this app we have been able to exclude these areas and we have been able to offer a discount for orders over a certain amount, which previously we could only do for mainland UK orders.
Customer support is also excellent, most replies were within a few hours, sometimes even quicker. Our personal experience was with Patrick who was very friendly, helpful and knowledgeable.
