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Parcelify works for exactly what I wanted to be able to do - offer letter mail rates to customers who only purchase flat items that can be shipped in an envelope. I just ran into a bug that was causing the letter mail rate to show to all customers; the Parcelify support team was amazing and went above and beyond to check that my issue was resolved. Definitely recommend - and shout out to Alex! :)
Awesome app and awesome company with great support. We have this app on three stores and have always been pleased with the app performance and supports ability to answer all of our questions!
Simple to use and EXCEPTIONAL CUSTOMER SERVICE. The team is always fast to respond and very helpful to solve problems.
We've been using Parcelify to help us with our shipping rates since we started using Shopify back in 2015. It's easy to set up special rates. Though I do wish I could set one up that overrides another when it's called for but so far that's not a setting.
2015! Thank you so much for your loyalty and your kind words. It means a lot to us.
Many merchants like yourself have asked for ways to have shipping rates override one another, often wanting to select the more expensive or least expensive option. We've got it on our roadmap for later this year, keep an eye on your inbox!
Alex is a helpful customer support agent, so 5 stars to him! As far as the app goes, though....2/5 stars
Thank you for taking the time to review our application and for your kind words about Alex! I see you're on our legacy application, and I'd agree that app needed a lot of love. I'd like to reach out to you to talk about the latest version of the application as well as what we have coming this year!
I only review apps after i've been using them for a while as I beleive it gives a more accurate picture and I've been using this app for a number of years now and have only good things to say. Yes it can be a little complex to understand how to create rules but once you get your head around the logic its not to difficult & its a very powerful app. Most recently we have set this up to charge different shipping rates to our customers in New Zealand who live in Rural delivery areas via a postcode rule. We emailed Parcelify to find out if what we wanted to acheive was possible with a formula and they came back to us quickly with a simple formula to create a rule that works perfectly. In summary the app is reliable, powerful, affordable and the support is top notch. AAA+++ for Parcelify.
Great customer support, full range of features to fully customize shipping logic. Thank you, Alex and team!
Parcelify lets me provide awesome shipping options for my customers. I can offer free shipping depending on products & destination country, as well as many other conditions. Additionally, I had an issue with something and their support was super helpful with helping me solve my issue.
I have been using the app for a couple of years now. It really makes things much easier and gives you full control of how your shipping is handled. The support I received was awesome and totally resolved my problem. I would recommend this app to anyone that wants total control of their shipping (especially if you use multiple vendors with different shipping rates). Thanks Alex and Richard!
This app has great features and great customer service - I contacted them with a few questions about setup. I've been using it for about a year with no issues. Highly recommend!