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OMG. So hard to use. First step is to set my shipping location. But there is NO button for the shipping location.
Hi there!
Thank you for reaching out. Our support team is trying to connect with you to help you sort through this confusion.
You're right, our documentation does say the first step is adding a location. For shops like yours, which do not have Carrier Calculated Shipping (CCS) this step isn't necessary. All shipping rates are connected to your default location. We'll get our documentation fixed.
In the mean time we'll keep trying to connect with you. If you could check your spam folder that would be much appreciated.
Best,
Richard
This app doesn't take into account the discounts when calculating shippings, so customers can get free shipping, even when the rule says that total needs to be higher than XX.
This is true and a common complaint. However, this is a restriction of the Shopify platform and not one related to Parcelify. The order of operations of the checkout is locked down by Shopify and shipping rates get selected before discounts are applied. This means 3rd party shipping apps like Parcelify have no information about the discounts. We've flagged this with Shopify numerous times we'd love to see this changed.
App does not take into account discounts for free shipping, so someone can get free shipping without paying the minimum established
This is true. However, this is a restriction of the Shopify platform and not one related to Parcelify. The order of operations of the checkout is locked down by Shopify and shipping rates get selected before discounts are applied. This means 3rd party shipping apps like Parcelify have no information about the discounts. We've flagged this with Shopify numerous times we'd love to see this changed.
App more and more intermittent. We are loosing carts and Support online doesn´t exist. (Easy to install? yes. Simple to use? Yes., Trustworthy? No. Is not first time with this issue.)
Hey there! Our support team was in a meeting when your email came in and they are following up right now. We'll be sure to help get everything sorted out.
Talk soon!
Richard
Its a great concept, but its not working for me some rates work that I set up others dont, Im using the exact same rules but its not working. Ive reached out to Shopify who sent a request to contact me and I also sent an email and no response. This is really putting a damper on business and I cant wait for a response.
Hey Tie-Fly,
Thanks for reaching out. We are sorry to hear about your frustrations, we definitely want to get you all sorted out as quickly as possible.
Looking into this it appears our support team replied about 2 hours before you posted your review. Can you do us a favor and check your spam?
Thanks!
