Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for managing intricate shipping rules based on product types, weights, and customer locations. They find it easy to use, affordable, and effective in reducing cart abandonment by providing accurate shipping rates. The app's customer support is praised for its promptness and helpfulness. It's also recognized for its stability, reliability, and ability to streamline shipping processes.

December 20, 2023

Great product works super well! We love it, and it helps keep compliance aligned. I will say a little complicated to set up but they are quick to respond and have set up or helped set up more of our shipping zones. This app is great

eJuiceDB
United States
Over 3 years using the app
November 30, 2023

Easy to configure, and reliable.

Rollersnakes
United Kingdom
Over 3 years using the app
July 13, 2023

I've been using Parcelify for over a year now and it's really helped simplify my shipping options when I have a wide variety of products that require different box sizes. I did encounter customers reporting a shipping error at checkout, and reached out to support about the issue. Alex helped troubleshoot and discovered where the problem was - my own mistake when assigning the profiles - and explained how to fix it and prevent the issue in the future. Very responsive, clear to understand, and overall a wonderful support experience. I would definitely recommend this app.

Impish Geek Designs
United States
About 1 year using the app
March 12, 2024

I have used Parcelify for many years, and I am very happy to say that I have had very few issues. Of the few that I couldn's resolve I turned to their tech support and they where able to. I am happy with their service. I think that you would be too.

Norman
SweetheartGallery.com
Artistic Handmade Home Accessories

Sweetheart Gallery, LLC: Contemporary Craft Gallery, Fine American Craft, Art, Decor, Handmade Home & Personal Accessories
United States
June 21, 2023

I am rating the Parcelify app 5/5 stars because we have been using it across 3 stores for many years now with no issues. The new version required some getting used to, but we are already seeing the benefits of the new format. It's a solid app, give it a try to see if it meets your needs and continue using without fear that it will 'disappear' in a year or two like others.

I am rating the support team (namely Alex M.) 5/5 stars because of:

Responsiveness (multiple email exchanges within an hour of submitting ticket)

Professionalism (friendly tone, well written messages, clear and concise, never minimizing my problem or passing the buck to Shopify support)

Familiarity (problem identified within two email exchanges, temporary fix put into place immediately)

Solutions (instructions on long term fix delivered within two hours of ticket submission)

Universal Billiards
United States
3 months using the app
May 4, 2023

Awesome app and awesome company with great support. We have this app on three stores and have always been pleased with the app performance and supports ability to answer all of our questions!

Brilliant Bicycle Co.
United States
About 6 years using the app
May 16, 2023

App seems to be working perfectly. We have had no end of problems with customers using our free UK shipping option despite not being located in the mainland UK. But thanks to this app we have been able to exclude these areas and we have been able to offer a discount for orders over a certain amount, which previously we could only do for mainland UK orders.

Customer support is also excellent, most replies were within a few hours, sometimes even quicker. Our personal experience was with Patrick who was very friendly, helpful and knowledgeable.

Aztec Leisure
United Kingdom
7 days using the app
August 15, 2023

We've been using Parcelify for a few weeks and have been very impressed. We have several unique shipping issues, all of which were solved very easily using Parcelify. The user interface is very intuitive and we were able to migrate shipping profiles to Parcelify with only about an hour of setup time. We submitted two questions to the Parcelify team during setup, both of which were answered thoroughly and promptly. We highly recommend Parcelify!

Victoria Rose Park
Canada
7 days using the app
November 23, 2022

Alex Mensing was really quick and helpful today. Sorted out my all problem fast and I definitely recommend this Parcelify App++

TnP Accessories
United Kingdom
About 7 years using the app
December 13, 2016

It worked perfect! Highly recommended for example to create shipping methods by ZIP code, city, etc. Thanks a lot!

Northtestweek
Spain
Over 6 years using the app