Parcelify: Shipping Rates

We've been with Parcelify for nearly six years now and recently made the move from their Legacy version to the 2.0 version. We have some complex rate set ups that tool a bit for me to get my head around in the new version but Alex from Parcelify was there every step of the way assisting me and ensuring that everything was set up correctly before we went live with the new rates. It was a seamless changeover and Alex is an absolute credit to the team at Parcelify. If I could give them 10 stars for the service and support received, I would!

I have used Parcelify for many years, and I am very happy to say that I have had very few issues. Of the few that I couldn's resolve I turned to their tech support and they where able to. I am happy with their service. I think that you would be too.

Norman
SweetheartGallery.com
Artistic Handmade Home Accessories

Great product works super well! We love it, and it helps keep compliance aligned. I will say a little complicated to set up but they are quick to respond and have set up or helped set up more of our shipping zones. This app is great

I've been using Parcelify for over a year now and it's really helped simplify my shipping options when I have a wide variety of products that require different box sizes. I did encounter customers reporting a shipping error at checkout, and reached out to support about the issue. Alex helped troubleshoot and discovered where the problem was - my own mistake when assigning the profiles - and explained how to fix it and prevent the issue in the future. Very responsive, clear to understand, and overall a wonderful support experience. I would definitely recommend this app.

I am rating the Parcelify app 5/5 stars because we have been using it across 3 stores for many years now with no issues. The new version required some getting used to, but we are already seeing the benefits of the new format. It's a solid app, give it a try to see if it meets your needs and continue using without fear that it will 'disappear' in a year or two like others.

I am rating the support team (namely Alex M.) 5/5 stars because of:

Responsiveness (multiple email exchanges within an hour of submitting ticket)

Professionalism (friendly tone, well written messages, clear and concise, never minimizing my problem or passing the buck to Shopify support)

Familiarity (problem identified within two email exchanges, temporary fix put into place immediately)

Solutions (instructions on long term fix delivered within two hours of ticket submission)