Parcel Panel Order Tracking

Parcel Panel Order Tracking

Recenze (4 250)

Celkové hodnocení
5
Počty podle úrovně hodnocení
  • 97 % hodnocení s 5 hvězdami
  • 2 % hodnocení s 4 hvězdami
  • 0 % hodnocení s 3 hvězdami
  • 0 % hodnocení s 2 hvězdami
  • 0 % hodnocení s 1 hvězdami
17. prosinec 2020

Great App, does what it says only thing is the dashboard part needs a lot of work compared to apps like Aftership. Would be great if they added a way to filter orders by country or shipping carrier instead of just order number and tracking number.

Shop of the Kop
Spojené státy
Doba používání aplikace: 3 měsíci
Vývojář Channelwill odpověděl 15. leden 2021

UPDATE:

Hi team,

Zesuir here, the manager of ParcelPanel support team, sincerely hope you are doing very well.

Firstly thanks for your 3-star review left in Shopify App store, your feedback is significant for us to improve our service, really appreciate that.

Our support team sent you an email about your suggestion to ParcelPanel Dashboard, you can search this email address to check it: parcelpanel@uppercommerce.com

Sincerely wondering what can we do to make your experience to a 5-star one?

Secondly, recently we specially organized a service team, carefully checked your ParcelPanel account to make sure everything is working perfectly, including the courier matching, store theme adaptability of tracking page, sync and update process, etc,.

If you have any question or concern, please feel free to let us know, we are always glad to help you.

Thirdly, 2020 has gone, Chinese New Year is coming.

On behalf of the entire development team of ParcelPanel, I would like to express our sincere wishes to you and hope that you will get better and better in the new 2021.

Stay Safe

Best Regards
ParcelPanel Support Team

24. říjen 2019

I would like to give 5 stars but I can't. The layout is good, but the page is "waiting for update". So it has no use for the customer!

Loja Bemtequer
Brazílie
Doba používání aplikace: 12 dny
Vývojář Channelwill odpověděl 28. říjen 2019

We are sorry for the bad experience, the problem you said is because the order is on pending status with no tracking info generated temporarily, our system will track them automatically in real-time, so don't worry about this.
We sent an email to you on Oct 25, but haven't received your reply yet. Please contact or reply us by parcelpanel100@gmail.com.

4. září 2023

Didn't use it yet?

Nomra.de
Nizozemsko
Doba používání aplikace: Minutou
Vývojář Channelwill odpověděl 27. prosinec 2023

Hello,

We wanted to take a moment to express our sincere appreciation for your continuous support of our app. We hope you have been enjoying your experience so far.
We just wanted to check in and see if you are satisfied with the various features and the support we provide. If there are any issues or concerns that arise, please know that you can always reach out to us for assistance. Our team is always here, with a smile on our faces, ready to help resolve any problems that may come your way.
You are a valued member of our app community, and we want to make sure you have the best possible experience. Thank you for being a part of our app family.

Kind regards,
ParcelPanel Team

26. září 2024

Mavora.Oslo
Nizozemsko
Doba používání aplikace: Asi měsícem
Vývojář Channelwill odpověděl 29. září 2024

Hello,

I hope this email finds you well.

We have received your 3-star rating and wanted to see if there's anything we can do to enhance your experience. Your feedback is incredibly valuable to us. May we ask if there is anything specific that we can help?

While you didn't provide specific comments, we would be grateful if you could share more details. Thank you for your time and feedback. We eagerly await your response and are dedicated to resolving any concerns you may have or any improvement you required.

Warm regards,
Elysee
Parcel Panel Team

21. červen 2024

CUTE AURA
Indie
Doba používání aplikace: 3 měsíci
Vývojář Channelwill odpověděl 2. září 2024

Hello,

I hope this email finds you well.

We noticed your recent 3-star rating and wanted to see if there's anything we can do to enhance your experience with our app. Your feedback is incredibly valuable to us.

While you didn't provide specific comments, we would be grateful if you could share more details. Your insights are crucial for us to understand and address any issues you might have faced.

Please feel free to share any difficulties or suggestions. We're committed to ensuring a positive experience and are here to support you.

Thank you for your time and feedback. We eagerly await your response and are dedicated to resolving any concerns you may have.

Warm regards,
Hugo
Parcel Panel Team

Datum úprav: 4. květen 2024

זכרונות חיים
Izrael
Doba používání aplikace: 4 měsíci
Vývojář Channelwill odpověděl 2. září 2024

Hi there,

I hope this message finds you well.

We noticed your 3-star rating for our app and wanted to ask if there's anything specific we can do to improve your experience. We truly value your feedback, as it's essential in helping us improve.

While you didn't leave a comment with your rating, we're eager to hear more about your experience. Could you please take a moment to share your thoughts? Your insights are invaluable to us; they'll help us address any issues and make the necessary improvements.

If you've encountered any difficulties or have suggestions, please don't hesitate to let us know. We're committed to assisting you and ensuring a positive experience with our app.

Thank you for your time and for considering sharing more with us. We look forward to hearing from you soon and working together to resolve any concerns you may have.

Warm regards,
Elysee
ParcelPanel Team

4. duben 2024

ZinedkaShop
Nizozemsko
Doba používání aplikace: Asi hodinou
Vývojář Channelwill odpověděl 12. duben 2024

Hi ZinedkaShop,

I hope this email finds you well.

We recently noticed that you rated our app with 3 stars, and we wanted to reach out to see if there's anything we can do to improve your experience. We value all feedback, and your input is essential in helping us enhance our services.

We understand that you didn't leave any specific comments along with your rating, and we would appreciate it if you could spare a moment to share your thoughts with us. Your insights could help us address any issues you may have encountered and make necessary improvements to the app.

If you encountered any difficulties or have any suggestions for us, please don't hesitate to let us know. We're here to assist you and ensure that you have a positive experience with our app.

Thank you for taking the time to provide us with your feedback. We look forward to hearing from you soon and resolving any concerns you may have.

Best regards,
Kelly
ParcelPanel Team