Parcel Panel Order Tracking
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For a year, I use this app and pay 9 euros a month. And it worked fine. Until now all track and trace text is shown in Chinese all of a sudden. Without warning or announcement nothing. Contacted support they say I now suddenly have to switch to another abonomment which costs 50 euros a month. So 40 euros more. Is the and SCAMM? Bit sad if you do this without announcing it in advance. I have angry customers lost two orders because of that they cancelled. This has cost me 364 euros. Thanks a lot!
Hi,
Thank you for your feedback, and we sincerely apologize for any inconvenience you may have experienced. Our tracking information relies on data sourced from your courier's websites, which means that our system automatically matches the tracking information provided by your courier, regardless of the language used in their system. Regarding the specific order you mentioned, it appears to be associated with a Chinese shipping company, which is why their system provides tracking information in Chinese.
Please rest assured that our intention is not to pressure you into purchasing a larger subscription plan. We do not derive any financial benefit from this recommendation. Our suggestion to automatically translate your tracking information is solely for your benefit, aimed at preventing any potential issues in the future.
We are sorry again for the inconveinience you have expirenced and we really disire to help you solve the concern, if you change your mind please directly contact us. Thank you.
Best wishes,
ParcelPanel
La atención al cliente fue inmediata y profesional, realmente recomiendo la app, sin embargo no pude trabajar con Parcel, pues la paquetería con la que nosotros hacemos nuestros envíos, no esta habilitada con esta app.
Thank you for the positive feedback! We're glad you're enjoying the app. If you ever need assistance in the future, don't hesitate to reach out to us again.
One of the best tracking app, Easy customisation and Customer help always makes sure to get your problems solved :)
Fast assistance! Easy to understand with the live chat. I highly recommend this app as it's helped out tremendously with my new online store.
Thank you for the positive feedback! We're glad you're enjoying the app. If you ever need assistance in the future, don't hesitate to reach out to us again.
It's extremely easy to use, set up is easy and UX is great. No issues after using it for more than 3 months and counting.
this is a great option to manage your shipping tracking info on your site. our site is using that as well
i was looking for a good tracking app and this one works very well. A lot off options and very accurated
apprezzo molto quest'app, è molto professionale e valida, l'assistenza anche quella è molto valida e cordiale
Hi there!
Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗
Should you need any other support, please do not hesitate to contact us on Live Chat.
Best Regards,
Parcel Panel
Fast and easy installation. Chat was easy as well. I would recommend this app to everyone for tracking customer orders.
Hi there!
Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗
Should you need any other support, please do not hesitate to contact us on Live Chat.
Best Regards,
Parcel Panel
I don't usually give reviews but this app is just so INCREDIBLE. I have been looking for a good tracking app for 5 days now. I found this app and it does EVERYTHING a tracking app should do. You can tell that they put time and effort into it. It's literary God-sent. Thanks a lot.