Parcel Panel Order Tracking
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Day that starts well, an email where I am offered free credit, barely in contact with Ellysse, and 1 minutes later it's done! Perfect, fast, responsive and professional. In addition, very good daily application, I recommend!
Hi there!
Thank you for your time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗
Should you need any further help, please feel free to contact us back on Live Chat.
Best Regards,
Ellyssa | Parcel Panel
Very good application which can be connected with many carriers and which has allowed us to make tracking our packages easy, efficient and fast.
Hi there!
Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗
Should you need any other support, please do not hesitate to contact us on Live Chat.
Best Regards,
Parcel Panel
very good app and the features provided are very useful. Also, the customer support are very responsive and helpful. Thanks
A great addition to my website as it gives customer a professional way of tracking where their order is.
Customer service also very impressive.
Uno de las mejores apps que he usado para rastrear ordenes, es muy fácil de usar e instalar. Estuve probando aftership y la verdad es muy complicado de usar, y la otra que es tractor tracking, que es muy limitado.. Pero esta app, es lo mejor de lo mejor,
Chat was very quick to respond. They did exactly what I asked them to do and the representative was kind and helpful.
Update to reply: Track my orders in real-time means customers see real-time tracking of the parcels! This doesn't not mean Shopify sync. Please amend your misleading wording to state it means Shopify sync and NOT courier tracking.
I also suggest you amend your chat support practices as they are extremely pushy for positive reviews by yourselves, therefore skewing the ratings.
Misleading Information on 'Real-Time' Tracking: What you need to know
I have been trialling this app for 2 weeks and had high expectations; however, it isn't what it says it is. They state, track your package in 'Real-Time'. This is NOT the case and they are falsely advertising this. They tell me it takes 4-6 hours on average to get the courier updates. This isn't good when you have fast shipments and the package is out for delivery, the customer wont get an email update until it's too late.
The app cannot get granular information about where the package is. I use DPD uk and they cannot add the postcode so all you see is that the package is at a 'DPD depot' which can mean anything.
The tracking page app map doesn't show correctly the delivery address nor location of the parcel. The map often just says it's at a DPD parcel shop!
I also have an issue with the way they collect reviews. You are constantly bombarded with review requests after you chat with them. They put multiple pictures and text pleading for a review. I now know why this app has many 'service' reviews and not a lot about the app itself.
I will be uninstalling this app for the above reasons as it does not work like they say it does. Be warned.
Hi there,
Thank you very much for your feedback.
We want to kindly clarify that "Track my orders in real time" means that we sync your orders from Shopify to Parcel Panel in real time, so that all your customers can track the shipping status of their orders from the tracking page in real time. We apologize for the misunderstanding.
Once a customer places an order, the data is immediately transmitted from Shopify to Parcel Panel admin through a Webhook generated by the New Order. However, the speed of shipping information transmission from the carrier is not within our control, as the carrier is the source of this information. It has been observed that some carriers are faster than others, with an average transmission time of 4-6 hours.
Besides, Regarding the DPD UK issue. We have already included the zip code of the order in our API. However, we have noticed that DPD UK does not allow third party tracking apps to access more detailed information. We believe this may be for security purposes, and we completely understand and respect the measures taken by the carrier.
We highly value the experience of every user and are committed to ensuring that our application meets the needs of all users. The reason for our decision to suggest users leave reviews is that we recognize the importance of everyone's feedback in helping us enhance and deliver the utmost quality of service. We wholeheartedly welcome all forms of feedback, whether positive or negative, as we strive to adhere to Shopify's standards and optimize our application for the benefit of all users.
Best Regards,
Parcel Panel
Fast response time and catered to my needs
Service vraiment au top ! Vous nous permettez beaucoup de choses en tant que DropShippers. Continuer vos services merci beaucoup !
Hi,
Thank you for sharing your positive experience with our app. We are thrilled to hear that we were able to assist you quickly and effectively. Your recommendation means a lot to us and we appreciate your support.
If you have any further questions or feedback, please don't hesitate to reach out to us.
Best regards,
Parcel Panel
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