Parcel Panel Order Tracking , 3.099 Rezensionen
Anpassen
-
Nach Bewertung
Overall, this app worked OK, but there were consistent problems with the app not recognising the correct courier. The live chat team are helpful and were able to fix these issues when I contacted them. But every time I checked, I would find another courier that was incorrect and saying the order has not been delivered, when in fact it had been delivered. After numerous times back and forth with live chat, it appears this is an ongoing issue and I don't see the point in paying for an app when I have to constantly check if it's working properly.
Hi there!
Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗
Should you need any other support, please do not hesitate to contact us on Live Chat.
Best Regards,
Parcel Panel
Great App, does what it says only thing is the dashboard part needs a lot of work compared to apps like Aftership. Would be great if they added a way to filter orders by country or shipping carrier instead of just order number and tracking number.
UPDATE:
Hi team,
Zesuir here, the manager of ParcelPanel support team, sincerely hope you are doing very well.
Firstly thanks for your 3-star review left in Shopify App store, your feedback is significant for us to improve our service, really appreciate that.
Our support team sent you an email about your suggestion to ParcelPanel Dashboard, you can search this email address to check it: parcelpanel@uppercommerce.com
Sincerely wondering what can we do to make your experience to a 5-star one?
Secondly, recently we specially organized a service team, carefully checked your ParcelPanel account to make sure everything is working perfectly, including the courier matching, store theme adaptability of tracking page, sync and update process, etc,.
If you have any question or concern, please feel free to let us know, we are always glad to help you.
Thirdly, 2020 has gone, Chinese New Year is coming.
On behalf of the entire development team of ParcelPanel, I would like to express our sincere wishes to you and hope that you will get better and better in the new 2021.
Stay Safe
Best Regards
ParcelPanel Support Team
I would like to give 5 stars but I can't. The layout is good, but the page is "waiting for update". So it has no use for the customer!
We are sorry for the bad experience, the problem you said is because the order is on pending status with no tracking info generated temporarily, our system will track them automatically in real-time, so don't worry about this.
We sent an email to you on Oct 25, but haven't received your reply yet. Please contact or reply us by parcelpanel100@gmail.com.
Hi ZinedkaShop,
I hope this email finds you well.
We recently noticed that you rated our app with 3 stars, and we wanted to reach out to see if there's anything we can do to improve your experience. We value all feedback, and your input is essential in helping us enhance our services.
We understand that you didn't leave any specific comments along with your rating, and we would appreciate it if you could spare a moment to share your thoughts with us. Your insights could help us address any issues you may have encountered and make necessary improvements to the app.
If you encountered any difficulties or have any suggestions for us, please don't hesitate to let us know. We're here to assist you and ensure that you have a positive experience with our app.
Thank you for taking the time to provide us with your feedback. We look forward to hearing from you soon and resolving any concerns you may have.
Best regards,
Kelly
ParcelPanel Team