Parcel Panel Order Tracking
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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Excelent curstomer service. Save my live. The clients are happy. The app work fine for me. For me a must have.
Pros: Can be integrated with many other apps like help desk
Cons: tracking status shown is always delayed, sometimes cannot detect the right courier
Price: Not cheap
Customer service: Great.
Hello, DWARFLAB!
Thank you for providing us with your feedback. We are deeply sorry if our service did not meet your expectations. We have arranged a specialist to follow up all your requests and please know that we would be happy to arrange a conversation with you and our team to discuss your feedback, and you can reply to this e-mail to let us know how we could contribute to improving . We are interested in hearing your opinions and suggestions. At Parcel Panel, we are devoted to your success, and we are constantly striving to improve so that we are a better fit for your business's goals and standards.
Looking forward to your response!
Best regards,
Parcel Panel
I just installed this app, and it is by far the easiest to understand and align with my store, great job!
Worst app ever, all the emails and notifications end up in customer's spam folders. After this, I asked for help and they asked me to configure Klaviyo to trigger the emails but without any templates.
Really a waste of time and energy.
Hi Graphene X,
We understand how frustrating it can be when our app doesn't live up to your expectations, and for that, we sincerely apologize. Our team is disappointed that we couldn't meet your needs this time, and we take full responsibility for that.
We value each and every one of our users, and your issue is of utmost importance to us. Rest assured, we are working diligently to find a solution for you. In the meantime, we are helping you create an email template that fits your needs and can be directly used on Klaviyo. We are also assigning you a dedicated account manager who will assist you with any further issues you may encounter with the app. Your account manager has already reached out to you via the email associated with your store with a solution.
We hope you will give us another chance to make things right. We sincerely appreciate your ongoing support and look forward to hearing back from you.
Warm regards,
ParcelPanel Team
Elly very good assistance very fast, thanks for the help
Thank you for the positive feedback! We're glad you're enjoying the app. If you ever need assistance in the future, don't hesitate to reach out to us again.
Amazing for tracking shipments on your site. Also prices for each plan is really good for small start ups and big businesses alike. Highly recommend
So far so good. A few bumps here and there but customer service has resolved any issues I had. Would be nice if the customer could just type in order number on tracking page or email address but other than that, pretty good.
Thanks so much! We will consider adding this feature to future updates.
good app, especially the service in the help chat is really good! Also easy to understand & work with for beginners.
Hi there!
Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗
Should you need any other support, please do not hesitate to contact us on Live Chat.
Best Regards,
Parcel Panel
I really love the app and how it looks but I want to change something in my tracking page, the text shows white and it's not readable because the background is also white. I want to make the text black and I don't know how. Waiting for CS respond, but the app is GREAT!
Hi, we have changed the text color of your tracking page into black, now it looks better. Let me know if you still have questions. My email:parcelpanel100@gmail.com
The app support in prompt in their assistance and solving technical issues, which helps my ecommerce operation a lot.
Hello there!
Thank you for your valuable feedback on ParcelPanel with us. We will continue to provide better functions and service to our customers like you.🤗
Should you need any other support, please do not hesitate to contact us on Live Chat.
Best Regards,
Lexie | ParcelPanel