Parcel Panel Order Tracking
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
Avis (4 616)
Affiner
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Par note
Fluide et facile à utiliser
gentle and accurate immediate solution to question
This is the worst customer support ever! Hidden charges, you will be charged secretly from random things without explanation. I had spoken to Maryam and she ignored me and forgot about my support ticket. She said it would be resolved immediately and she did not respond for 40 minutes. She also did not follow up after I reminded her. Terrible customer support staff, garbage hidden fees they don't tell you about. Use other apps and AVOID this trash app. Unbelievable how people pay for their garbage app. WORST experience ever.
Hi there,
Thank you very much for your feedback, we apologize for not being able to get back to you promptly as the time you contacted us coincided with our agent shift turnaround time and there were some gaps in between.
In addition, the charges in the screenshot you provided to us include two billing cycles, this is because Shopify collects all app charges based on your Shopify billing cycle end day, not the Parcel Panel billing cycle end day. However, the calculation is based on the billing cycle of our app. These two dates are different, which can cause misunderstanding and we understand. Therefore, our team has initiated a refund for your account as soon as we receive your feedback. Please be assured that we are committed to presenting our packages more clearly.
If you have any additional questions, please don't hesitate to reach out to us. We are more than happy to assist you in any way we can.
Warm regards,
Parcel Panel Team
Makkelijk te installeren, vriendelijke en kundige medewerkers! Ook goed geprijst!
Just started using this, it makes my website look 100 times more professional.
Customer support quickly removed the parcel panel branding at no cost to me. Thank you!
Great service. Very fast and friendly. Thanks alot
sorted the issue out pretty quickly
helpfull
It is so suitable and clear. Good and fast support! I can reccomend it as well!