Parcel Panel Order Tracking
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Soooooooooooooooooooooooooooooooooooo Gooooooooooooooooooooooooooooooooooooooooooooooood Looooooooooooooooov It
Hi there!
Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗
Should you need any other support, please do not hesitate to contact us on Live Chat.
Best Regards,
Parcel Panel
Bug en allant sur la tracking page avec un super message oups !!!
Dommage il avait bien !!!
Ne Fonctionne pas sur thème début et impulse
We are sorry for the bad experience, please let us know what problems you have encountered. We are very happy to help you solve your problems and sent you an email within 24 hours of your installation of our App, but haven't received your reply yet. Please contact or reply us by parcelpanel100@gmail.com.
Didn't use it yet?
Hello,
We wanted to take a moment to express our sincere appreciation for your continuous support of our app. We hope you have been enjoying your experience so far.
We just wanted to check in and see if you are satisfied with the various features and the support we provide. If there are any issues or concerns that arise, please know that you can always reach out to us for assistance. Our team is always here, with a smile on our faces, ready to help resolve any problems that may come your way.
You are a valued member of our app community, and we want to make sure you have the best possible experience. Thank you for being a part of our app family.
Kind regards,
ParcelPanel Team
great on first install - super responsive chat support! surprised how quickly they responded and were able to help.
If I could, I would give the app and the support I received 6 stars. Absolutely amazing, for drop shippers or anyone that deals with multiple carriers, package handoffs, etc. this is by far the best app and I tested all the leading apps with thousands of reviews. My main issue was that I deal with lots of different suppliers and carrier methods, so mapping them correctly was challenge for all the other apps. Parcel Panel support was able to do it seamlessly. My second issue was that some carriers would hand off to USPS for final delivery process so all other apps could even track first part of the shipment or the last. Parcel App support was able to merge tracking details from multiple carriers so my customers can now see detailed tracking info from the start to finish.
UPDATE: unfortunately, the app integration with klaviyo went crazy after some adjustments the tech team did. Some of our customers received more than 51 times the same shipping email in several minutes. Others received a delivery failure when the order was still in transit. Created support debt and had to work overnight to disable flows and make replacements.
The app works, but here are quite a few things to improve! - The tracking widget can be embedded via HTML to any page. However, you cannot use this link to track orders automatically (and send them in emails). It will not work. You can only use the default app tracking page, which is very limited customization-wise. - It does not show the last mile tracking number on the tracking page unless you scroll down (usually among the first tracking events). If you ship from overseas, customers will be emailing you if they need to contact USPS. This is a big flaw, IMO. - The estimated delivery time feature is useless if you ship from more than one location from several countries. It only allows you to set an ETA per destination country and not origin. I.e., it will show the same ETA to a US customer no matter if his order ships from the US or Germany. - The dropshipping only feature will hide ALL carrier information but the tracking number, even if you fulfill orders from your local warehouse but have some products shipped out of China. - I hope the app can improve these aspects because it deserves a 5-star review! Heads up to the support team, and especially Lexie and Mig. They have been very helpful and responsive.
Hello there!
Lexie here from Support Team. Thank you for taking the time to share your valuable feedback on Parcel Panel with us. I'm sorry to hear about the issues you are facing with Parcel Panel. For the tracking customization, you can edit using our Custom HTML function. For the hiding of tracking number, you can find it in our Display options-Tracking number.
I am more than happy to help resolve all other issues in details so I'm going to follow up with you in our Live Chat.
I look forward to chatting with you!
Lexie | Parcel Panel
Dear Basic Bazar,
I hope this email finds you well.
We recently noticed that you rated our app with 2 stars, and we wanted to reach out to see if there's anything we can do to improve your experience. We value all feedback, and your input is essential in helping us enhance our services.
We understand that you didn't leave any specific comments along with your rating, and we would appreciate it if you could spare a moment to share your thoughts with us. Your insights could help us address any issues you may have encountered and make necessary improvements to the app.
If you encountered any difficulties or have any suggestions for us, please don't hesitate to let us know. We're here to assist you and ensure that you have a positive experience with our app.
Thank you for taking the time to provide us with your feedback. We look forward to hearing from you soon and resolving any concerns you may have.
Best regards,
Kelly
ParcelPanel Team