Parcel Panel Order Tracking
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O serviço dessa empresa é muito eficiente. É satisfatório falar com os atendentes, sempre muito atenciosos e preocupados e resolver os problemas e tirar dúvidas. Realmente é um diferencial da empresa, pois devido aos vários recursos que existem, precisamos de muita ajuda para configurar. Estão de parabéns pela solução e pelo atendimento
This is the worst customer support ever! Hidden charges, you will be charged secretly from random things without explanation. I had spoken to Maryam and she ignored me and forgot about my support ticket. She said it would be resolved immediately and she did not respond for 40 minutes. She also did not follow up after I reminded her. Terrible customer support staff, garbage hidden fees they don't tell you about. Use other apps and AVOID this trash app. Unbelievable how people pay for their garbage app. WORST experience ever.
Hi there,
Thank you very much for your feedback, we apologize for not being able to get back to you promptly as the time you contacted us coincided with our agent shift turnaround time and there were some gaps in between.
In addition, the charges in the screenshot you provided to us include two billing cycles, this is because Shopify collects all app charges based on your Shopify billing cycle end day, not the Parcel Panel billing cycle end day. However, the calculation is based on the billing cycle of our app. These two dates are different, which can cause misunderstanding and we understand. Therefore, our team has initiated a refund for your account as soon as we receive your feedback. Please be assured that we are committed to presenting our packages more clearly.
If you have any additional questions, please don't hesitate to reach out to us. We are more than happy to assist you in any way we can.
Warm regards,
Parcel Panel Team
Great work
Great customer service, really fast and a good tracking page template
Good experience
Kath was great
Still new to the app …but so far good … the customer support is amazing
Thank you.
it was great
kath in the customer-support service was wonderful and helped me quick with the errand, The functions regarding the usage of the app is wonderful